Xerox DOCUTECH 65 manual Stock, Handling

Page 71

Operator Guide			Problem solving
	Table 4-1. Troubleshooting tips

	Problem	Symptom	Recommendation

	Stock	There are repeated	• Ensure that the correct stock size
	handling	stock jams or	is displayed on the Print Services,
		misfeeds in Tray 5.	Printer Manager window.
			• Remove the stock and reload the
			tray. Do not add stock to the tray
			when stock is already loaded.
			Instead, remove the stock,
			combine the additional stock with
			the stock from the tray, and reload
			the tray.
			• Ensure that there are no more than
			50 sheets of 20 lb stock in the tray,
			fewer if sheets are a heavier
			weight.
			• Ensure that all stock in the tray is
			identical.
			• Ensure that the Edge Guides are
			adjusted to touch the sides of the
			stock.
			• Check for obstructions at the stock
			entrance.
			• Ensure that the Paper Feed Roll
			Cartridge is engaged correctly.

	Stock	There are repeated	• Remove the stock and reload the
	handling	shut downs from	tray.
		jams in Area 3 or the	• Ensure that there are no more than
		prints show an	• Ensure that there are no more than
		prints show an	50 sheets of 20 lb stock in the tray,
		unexpected image	50 sheets of 20 lb stock in the tray,
		unexpected image	fewer if sheets are a heavier
		shift when feeding	fewer if sheets are a heavier
		shift when feeding	weight.
		from Tray 5.	weight.
		from Tray 5.
			• After tray is reloaded, confirm the
			stock attributes, especially the
			size, on the Printer Manager
			window. Ensure that the stock is
			correctly programmed.
			• Adjust the Edge Guides to touch
			the sides of the stock.

DocuTech 65/DocuPrint 65

4-3

Image 71

Contents Xerox Document Services Platform USA Table of contents Paper and other stock MaintenanceProblem solving About this guide Powering down the systemContents Telephone requirements Service requirementsRequirements Canadian industry requirements For service in Canada call 800European Union Electromagnetic comparabilityUnited States Introduction Operator Guide DocuTech 65/DocuPrint Hot surface symbol SymbologyApprovals and certification European Union declaration of conformityOperator Guide Safety notes Regulation Electricity at Work Regulation UKQuestion Is the Xerox equipment in my premises safe? Question What is the Electricity at Work Regulation?Check your understanding Question Is Xerox equipment safe?Question I require records of all tests Your responsibilityAdditional queries Printer Electrical safetyController Power on/off indicator Printer power on/off indicatorPrinter ozone information Printer or controller emergency power offPrinter laser safety Safety Quality Standards Other National Standards Do these Printer operational safetyAdditional information USA Additional information Europe Safety notes Operator Guide DocuTech 65/DocuPrint Hardware components Product overviewController components Controller componentsGreen or Gold colored areas act as markers Printer componentsTrays Paper trays traysBypass Tray Bypass tray trayHigh Capacity Feeder High Capacity feeder trayLoading paper in Trays Tray guides and loading paperPerformance capabilities High Capacity Feed Tray here Loading paper in the Bypass Tray TrayLoading paper in the High Capacity Feeder Tray Bypass Tray hereChanging the guides from 8.5 x 11 inches to A4 Changing the Tray 6 settingsPage Press the Finisher Button to FinisherTop Tray Stacker TrayFinishers after the end Finishers before the end StaplingUnloading the Stacker during printing Staple placementStaple placement Peripheral hardware components 10. Special accessory shelfModems Controller softwareProduct overview Operator Guide DocuTech 65/DocuPrint Power-on procedures MaintenanceController power-on button and LED Controller power-on procedurePrinter power-on Printer power-on procedurePrinter Power-Off Using The Printer Switch Power-off proceduresPrinter power-off Preferred Method Alternate Method Printer power-off from the controllerPrinter power-off Printer Power-Off Using The Red Button Printer power-off, red button Controller power-off button and LED Controller power-offEmergency power-off procedures Paper jams Printer faultsClearing printer faults Jam clearance areas Finisher area Access to area Location of CRUs and supplies Replaceable units and suppliesSupplies Replaceable itemsOrdering CRUs and other supplies Telephone numbers for ordersPaper Feed Roll Life expectancy for CRUs and consumable suppliesFuser CRU Xerographic CRU21,700 43,400 130,200 Dry ink toner usage and area coverage6R849 6R821 Performance information Paper and other stockPaper handling guidelines Tray capabilities General stapling guidelines Staple capability for various paper weightsPerformance tables Symbols Characters Ledger Printer performance for standard paper 20 lb USALetter LegalSpanish Sp. Folio Printer performance for standard paper 80 gsm Xerox EuropeA4 Cover FoolscapGBC brand pre-punched Sameceda Printer performance for non-standard paper and other stocksTransparencies LabelsRecommendations for loading special stock Tabs Reinforced MylarEdge Card stockSameceda GBC stockStoring Recommendations for handling, loading, and storing paperLoading and handling Avoiding the problems Problem solvingSolving the problems Handling There are jams Check the paper path for Calling the Welcome Center Problem solving Operator Guide DocuTech 65/DocuPrint