Xerox DOCUTECH 65 manual 1. Troubleshooting tips, Stock, handling

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Operator Guide			Problem solving
	Table 4-1. Troubleshooting tips

	Problem	Symptom	Recommendation

	Stock	There are repeated	• Ensure that the correct stock size
	handling	stock jams or	is displayed on the Print Services,
		misfeeds in Tray 5.	Printer Manager window.
			• Remove the stock and reload the
			tray. Do not add stock to the tray
			when stock is already loaded.
			Instead, remove the stock,
			combine the additional stock with
			the stock from the tray, and reload
			the tray.
			• Ensure that there are no more than
			50 sheets of 20 lb stock in the tray,
			fewer if sheets are a heavier
			weight.
			• Ensure that all stock in the tray is
			identical.
			• Ensure that the Edge Guides are
			adjusted to touch the sides of the
			stock.
			• Check for obstructions at the stock
			entrance.
			• Ensure that the Paper Feed Roll
			Cartridge is engaged correctly.

	Stock	There are repeated	• Remove the stock and reload the
	handling	shut downs from	tray.
		jams in Area 3 or the	• Ensure that there are no more than
		prints show an	• Ensure that there are no more than
		prints show an	50 sheets of 20 lb stock in the tray,
		unexpected image	50 sheets of 20 lb stock in the tray,
		unexpected image	fewer if sheets are a heavier
		shift when feeding	fewer if sheets are a heavier
		shift when feeding	weight.
		from Tray 5.	weight.
		from Tray 5.
			• After tray is reloaded, confirm the
			stock attributes, especially the
			size, on the Printer Manager
			window. Ensure that the stock is
			correctly programmed.
			• Adjust the Edge Guides to touch
			the sides of the stock.

DocuTech 65/DocuPrint 65

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Contents DocuTech 65/DocuPrint Operator Guide Xerox Document Services Platform2001 by Xerox Corporation. All rights reserved Xerox Corporation Global Knowledge and Document Services800 Phillips Road Building 845-17S Webster, New York USA 1. Product overview Table of contentsSafety notes Introduction3. Paper and other stock 2. Maintenance4. Problem solving About this guide Powering down the systemIntroduction Contents Xerox Customer Support 1301 Ridgeview Drive, Bldg Lewisville, TX Service requirementsRequirements Telephone requirementsFor service in Canada call Canadian industry requirementsEuropean Union Electromagnetic comparabilityUnited States DocuTech 65/DocuPrint Figure 2. Heated surface symbol Safety notesSymbology Figure 1. Hot surface symbolApprovals and certification European Union declaration of conformityThis is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The Regulation Electricity at Work Regulation - UKQuestion Is the Xerox equipment in my premises safe? Check your understandingQuestion What is the Electricity at Work Regulation? Question Is Xerox equipment safe?PERSONS WHO POSSESS THE RELEVANT SKILL, KNOWLEDGE AND Your responsibilityAdditional queries THE USE OF INAPPROPRIATE TEST PROCEDURES AND TESTPrinter Electrical safetyController Figure 3. Power on/off indicator Printer power on/off indicatorPrinter - ozone information Printer or controller - emergency power offPrinter - laser safety Safety Quality Standards Other National Standards Do these Printer - operational safetyAdditional information - USA Additional information - Europe DocuTech 65/DocuPrint Hardware components 1. Product overviewFigure 1-1. Controller components Controller componentsStacker Finisher for stapled sets Printer componentsFigure 1-2. Printer components Tray 5, BypassLong Edge Feed in the paper trays whenever possible Paper trays traysFigure 1-3. Trays NOTE To achieve the maximum copying speed, paper should be loadedFigure 1-4. Bypass Tray Bypass tray trayFigure 1-5. High Capacity Feeder High Capacity feeder trayFigure 1-6. Loading Trays Tray guides and loading paperPerformance capabilities Loading paper in TraysBypass Tray here Loading paper in the Bypass Tray TrayLoading paper in the High Capacity Feeder Tray Figure 1-7. Loading Trays 5 andFigure 1-8. Changing the guides from 8.5 x 11 inches to A4 Changing the Tray 6 settingsProduct overview Figure 1-9. Finisher components FinisherTop Tray Stacker TrayFinishers after the end of Finishers before the end ofStapling Table 1-1. Staple placement Staple placementUnloading the Stacker during printing Figure 1-10. Special accessory shelf Peripheral hardware componentsModems Controller software1-16 Power-on procedures 2. MaintenanceFigure 2-1. Controller power-on button and LED Controller power-on procedureFigure 2-2. Printer power-on Printer power-on procedurePrinter power-off from the controller Power-off proceduresPrinter power-off Preferred Method Alternate MethodFigure 2-3. Printer power-off Printer Power-Off Using The Red Button RED BUTTON Figure 2-4. Printer power-off, red buttonAfter the Red Button is used, the printer will take longer to reboot Figure 2-5. Controller power-off button and LED Controller power-offController or Printer Emergency Conditions Emergency power-off proceduresController Power- Off Printer power-off Xerox Document Services Platform Series Problem Solving Guide and the Printer faultsClearing printer faults Paper jamsFigure 2-6. Jam clearance areas 2-11 Figure 2-7. Finisher area2-12 Figure 2-8. Access to areaFigure 2-9. Location of CRUs and supplies Replaceable units and suppliesSupplies Replaceable itemsOrdering CRUs and other supplies Table 2-1. Telephone numbers for ordersPaper Feed Roll Table 2-2. Life expectancy for CRUs and consumable suppliesFuser CRU Xerographic CRUPRINTS PER Dry Ink Toner usage and “Dry Ink Low” message“Dry ink is low” message Table 2-3. Dry ink toner usage and area coveragePerformance information 3. Paper and other stockFigure 3-1. Size requirement for duplex printing Paper handling guidelinesFeed Direction The dimension of this edge is controlled by the tray Figure 3-2. Tray capabilities This edge General stapling guidelinesTable 3-1. Staple capability for various paper weights Figure 3-3. Size requirements for staplingPerformance tables Symbols CharactersLedger Table 3-2. Printer performance for standard paper 20 lb USALetter LegalSpanish Sp. Folio Table 3-3. Printer performance for standard paper 80 gsm Xerox EuropeA4 Cover Foolscaplocations LetterheadPre-printed forms Pre-drilled/pre-punched holes standardThroughput Material 8.5 x 11 in. or A4 Recommendations for loading special stockPaper Weight Table 3-5. Printer performance for new and recycled plain paperCard stock Reinforced Mylaredge Sameceda GBC stockStoring Recommendations for handling, loading, and storing paperLoading and handling Avoiding the problems 4. Problem solvingController Solving the problemsTable 4-1. Troubleshooting tips Powerhandling StockStock Calling the Welcome Center DocuTech 65/DocuPrint Problem solvingOperator Guide