Xerox DOCUTECH 65 manual Problem solving, Avoiding the problems

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4.Problem solving

4.Problem solving

This chapter will assist you in avoiding problems and solving those that may occur. It also provides information on how to contact the Welcome Center.

Avoiding the problems

A variety of situations can affect the quality of the printer output. For optimal performance, follow these guidelines:

•Do not locate the printer in direct sunlight or near a heat source such as a radiator.

•Avoid sudden changes in the environment surrounding the printer. When a change occurs, allow the printer at least two hours to adjust to its new environment, depending on the extent of the change.

•Always set the Edge Guides in the trays to the size of the stock in the tray. Otherwise, you may experience jams.

•Avoid dusty environments. Dust in the printer can cause paper handling problems. Dust in either the printer or the controller can cause electrical problems.

•Avoid placing routing cables where they may be stepped on or damaged, or come in contact with liquids or sharp edges.

•Avoid placing routing cables where they could cause tripping hazards. This is especially true when the controller is in the standard location, on the floor.

•Locate the equipment in a properly lighted area to facilitate operation and service.

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Contents DocuTech 65/DocuPrint Operator Guide Xerox Document Services PlatformXerox Corporation Global Knowledge and Document Services 800 Phillips Road Building 845-17S Webster, New York USA2001 by Xerox Corporation. All rights reserved Safety notes Table of contentsIntroduction 1. Product overview2. Maintenance 4. Problem solving3. Paper and other stock Powering down the system IntroductionAbout this guide Contents Requirements Service requirementsTelephone requirements Xerox Customer Support 1301 Ridgeview Drive, Bldg Lewisville, TXFor service in Canada call Canadian industry requirementsElectromagnetic comparability United StatesEuropean Union Introduction Symbology Safety notesFigure 1. Hot surface symbol Figure 2. Heated surface symbolApprovals and certification European Union declaration of conformityThis is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The Regulation Electricity at Work Regulation - UKQuestion What is the Electricity at Work Regulation? Check your understandingQuestion Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe?Additional queries Your responsibilityTHE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST PERSONS WHO POSSESS THE RELEVANT SKILL, KNOWLEDGE ANDPrinter Electrical safetyController Figure 3. Power on/off indicator Printer power on/off indicatorPrinter - ozone information Printer or controller - emergency power offPrinter - laser safety Safety Quality Standards Other National Standards Do these Printer - operational safetyAdditional information - USA Additional information - Europe Safety notes Hardware components 1. Product overviewFigure 1-1. Controller components Controller componentsFigure 1-2. Printer components Printer componentsTray 5, Bypass Stacker Finisher for stapled setsFigure 1-3. Trays Paper trays traysNOTE To achieve the maximum copying speed, paper should be loaded Long Edge Feed in the paper trays whenever possibleFigure 1-4. Bypass Tray Bypass tray trayFigure 1-5. High Capacity Feeder High Capacity feeder trayPerformance capabilities Tray guides and loading paperLoading paper in Trays Figure 1-6. Loading TraysLoading paper in the High Capacity Feeder Tray Loading paper in the Bypass Tray TrayFigure 1-7. Loading Trays 5 and Bypass Tray hereFigure 1-8. Changing the guides from 8.5 x 11 inches to A4 Changing the Tray 6 settingsProduct overview Top Tray FinisherStacker Tray Figure 1-9. Finisher componentsFinishers before the end of StaplingFinishers after the end of Staple placement Unloading the Stacker during printingTable 1-1. Staple placement Figure 1-10. Special accessory shelf Peripheral hardware componentsModems Controller software1-16 Power-on procedures 2. MaintenanceFigure 2-1. Controller power-on button and LED Controller power-on procedureFigure 2-2. Printer power-on Printer power-on procedurePrinter power-off Power-off proceduresPreferred Method Alternate Method Printer power-off from the controllerFigure 2-3. Printer power-off Printer Power-Off Using The Red Button Figure 2-4. Printer power-off, red button After the Red Button is used, the printer will take longer to rebootRED BUTTON Figure 2-5. Controller power-off button and LED Controller power-offEmergency power-off procedures Controller Power- Off Printer power-offController or Printer Emergency Conditions Clearing printer faults Printer faultsPaper jams Xerox Document Services Platform Series Problem Solving Guide and theFigure 2-6. Jam clearance areas 2-11 Figure 2-7. Finisher area2-12 Figure 2-8. Access to areaFigure 2-9. Location of CRUs and supplies Replaceable units and suppliesOrdering CRUs and other supplies Replaceable itemsTable 2-1. Telephone numbers for orders SuppliesFuser CRU Table 2-2. Life expectancy for CRUs and consumable suppliesXerographic CRU Paper Feed Roll“Dry ink is low” message Dry Ink Toner usage and “Dry Ink Low” messageTable 2-3. Dry ink toner usage and area coverage PRINTS PERPerformance information 3. Paper and other stockPaper handling guidelines Feed Direction The dimension of this edge is controlled by the trayFigure 3-1. Size requirement for duplex printing Figure 3-2. Tray capabilities Table 3-1. Staple capability for various paper weights General stapling guidelinesFigure 3-3. Size requirements for stapling This edgePerformance tables Symbols CharactersLetter Table 3-2. Printer performance for standard paper 20 lb USALegal LedgerA4 Cover Table 3-3. Printer performance for standard paper 80 gsm Xerox EuropeFoolscap Spanish Sp. FolioPre-printed forms LetterheadPre-drilled/pre-punched holes standard locationsPaper Weight Recommendations for loading special stockTable 3-5. Printer performance for new and recycled plain paper Throughput Material 8.5 x 11 in. or A4Reinforced Mylar edgeCard stock Sameceda GBC stockRecommendations for handling, loading, and storing paper Loading and handlingStoring Avoiding the problems 4. Problem solvingTable 4-1. Troubleshooting tips Solving the problemsPower Controllerhandling StockStock Calling the Welcome Center Problem solving Operator GuideDocuTech 65/DocuPrint