Xerox DOCUTECH 65 manual There are jams Check the paper path for

Page 72

Problem solving

 

 

Operator Guide

 

Table 4-1. Troubleshooting tips

 

 

 

 

 

 

 

 

Problem

Symptom

 

Recommendation

 

 

 

 

 

 

Stock

There are jams

•

Check the paper path for

 

handling

inside the printer.

 

obstruction.

 

 

 

• Make sure that the Area 2 Lever is

 

 

 

 

in the correct position (down).

 

 

 

• Flip the stock over in the tray.

 

 

 

• Check the tray Edge Guides to see

 

 

 

 

if they are against the edges of the

 

 

 

 

stock.

 

 

 

• Check that the Printer Manager

 

 

 

 

window is displaying the correct

 

 

 

 

size for the stock in use.

 

 

 

•

Load fresh stock.

 

 

 

 

 

 

Stock

The stock curls up

•

Load the stock seam-side up in the

 

handling

or down.

 

trays. Load the stock seam-side

 

 

 

 

down in the High Capacity Feeder

 

 

 

 

and in the Bypass Tray.

 

 

 

 

The seam refers to the side of a

 

 

 

 

ream of stock that has a split in the

 

 

 

 

wrapping. It may also be referred

 

 

 

 

to as “arrow-side first.”

 

 

 

• Load non-standard stock in the

 

 

 

 

Bypass Tray.

 

 

 

• If the stock curls excessively, flip it

 

 

 

 

over in the tray.

 

 

 

 

 

 

Stock

The Finisher does

•

Do not remove stapled sets while

 

handling

not stack the output

 

the Finisher is compiling.

 

 

correctly.

• Check for excessive curl on the

 

 

 

 

 

 

 

prints. If curled, load fresh stock or

 

 

 

 

turn the curled stock over.

 

 

 

 

 

 

Stock

The Finisher does

•

Use less than 50 sheets of stock if

 

handling

not staple the

 

they are heavier than 20 lb (75

 

 

output.

 

gsm).

 

 

 

• Check the Print Services, Printer

 

 

 

 

Faults window for a fault message

 

 

 

 

indicating no staples. Replace the

 

 

 

 

staple cartridge.

 

 

 

 

 

4-4

DocuTech 65/DocuPrint 65

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Contents Xerox Document Services Platform USA Table of contents Maintenance Problem solvingPaper and other stock Powering down the system About this guideContents Service requirements RequirementsTelephone requirements For service in Canada call 800 Canadian industry requirementsElectromagnetic comparability United StatesEuropean Union Introduction Operator Guide DocuTech 65/DocuPrint Symbology Hot surface symbolEuropean Union declaration of conformity Approvals and certificationOperator Guide Safety notes Electricity at Work Regulation UK RegulationQuestion What is the Electricity at Work Regulation? Check your understandingQuestion Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe?Your responsibility Additional queriesQuestion I require records of all tests Electrical safety PrinterController Printer power on/off indicator Power on/off indicatorPrinter or controller emergency power off Printer ozone informationPrinter laser safety Printer operational safety Safety Quality Standards Other National Standards Do theseAdditional information USA Additional information Europe Safety notes Operator Guide DocuTech 65/DocuPrint Product overview Hardware componentsController components Controller componentsPrinter components Green or Gold colored areas act as markersPaper trays trays TraysBypass tray tray Bypass TrayHigh Capacity feeder tray High Capacity FeederTray guides and loading paper Performance capabilitiesLoading paper in Trays Loading paper in the Bypass Tray Tray Loading paper in the High Capacity Feeder TrayBypass Tray here High Capacity Feed Tray hereChanging the Tray 6 settings Changing the guides from 8.5 x 11 inches to A4Page Finisher Top TrayStacker Tray Press the Finisher Button toFinishers before the end Stapling Finishers after the endStaple placement Staple placementUnloading the Stacker during printing 10. Special accessory shelf Peripheral hardware componentsController software ModemsProduct overview Operator Guide DocuTech 65/DocuPrint Maintenance Power-on proceduresController power-on procedure Controller power-on button and LEDPrinter power-on procedure Printer power-onPower-off procedures Printer power-off Preferred Method Alternate MethodPrinter power-off from the controller Printer Power-Off Using The Printer SwitchPrinter power-off Printer Power-Off Using The Red Button Printer power-off, red button Controller power-off Controller power-off button and LEDEmergency power-off procedures Printer faults Clearing printer faultsPaper jams Jam clearance areas Finisher area Access to area Replaceable units and supplies Location of CRUs and suppliesReplaceable items Ordering CRUs and other suppliesTelephone numbers for orders SuppliesLife expectancy for CRUs and consumable supplies Fuser CRUXerographic CRU Paper Feed RollDry ink toner usage and area coverage 6R849 6R82121,700 43,400 130,200 Paper and other stock Performance informationPaper handling guidelines Tray capabilities Staple capability for various paper weights General stapling guidelinesPerformance tables Symbols Characters Printer performance for standard paper 20 lb USA LetterLegal LedgerPrinter performance for standard paper 80 gsm Xerox Europe A4 CoverFoolscap Spanish Sp. FolioPrinter performance for non-standard paper and other stocks TransparenciesLabels GBC brand pre-punched SamecedaRecommendations for loading special stock Reinforced Mylar EdgeCard stock TabsGBC stock SamecedaRecommendations for handling, loading, and storing paper Loading and handlingStoring Problem solving Avoiding the problemsSolving the problems Handling There are jams Check the paper path for Calling the Welcome Center Problem solving Operator Guide DocuTech 65/DocuPrint
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