Xerox DOCUTECH 65 manual 1. Troubleshooting tips, Stock, handling

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Problem solving				Operator Guide
	Table 4-1. Troubleshooting tips

	Problem	Symptom		Recommendation

	Stock	There are jams	•	Check the paper path for
	handling	inside the printer.		obstruction.
			• Make sure that the Area 2 Lever is
				in the correct position (down).
			• Flip the stock over in the tray.
			• Check the tray Edge Guides to see
				if they are against the edges of the
				stock.
			• Check that the Printer Manager
				window is displaying the correct
				size for the stock in use.
			•	Load fresh stock.

	Stock	The stock curls up	•	Load the stock seam-side up in the
	handling	or down.		trays. Load the stock seam-side
				down in the High Capacity Feeder
				and in the Bypass Tray.
				The seam refers to the side of a
				ream of stock that has a split in the
				wrapping. It may also be referred
				to as “arrow-side first.”
			• Load non-standard stock in the
				Bypass Tray.
			• If the stock curls excessively, flip it
				over in the tray.

	Stock	The Finisher does	•	Do not remove stapled sets while
	handling	not stack the output		the Finisher is compiling.
		correctly.	• Check for excessive curl on the
			• Check for excessive curl on the
				prints. If curled, load fresh stock or
				turn the curled stock over.

	Stock	The Finisher does	•	Use less than 50 sheets of stock if
	handling	not staple the		they are heavier than 20 lb (75
		output.		gsm).
			• Check the Print Services, Printer
				Faults window for a fault message
				indicating no staples. Replace the
				staple cartridge.

4-4	DocuTech 65/DocuPrint 65

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Contents Xerox Document Services Platform DocuTech 65/DocuPrint Operator GuideXerox Corporation Global Knowledge and Document Services 800 Phillips Road Building 845-17S Webster, New York USA2001 by Xerox Corporation. All rights reserved Table of contents Safety notesIntroduction 1. Product overview2. Maintenance 4. Problem solving3. Paper and other stock Powering down the system IntroductionAbout this guide Contents Service requirements RequirementsTelephone requirements Xerox Customer Support 1301 Ridgeview Drive, Bldg Lewisville, TXCanadian industry requirements For service in Canada callElectromagnetic comparability United StatesEuropean Union Introduction Safety notes SymbologyFigure 1. Hot surface symbol Figure 2. Heated surface symbolEuropean Union declaration of conformity Approvals and certificationThis is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Electricity at Work Regulation - UK The RegulationCheck your understanding Question What is the Electricity at Work Regulation?Question Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe?Your responsibility Additional queriesTHE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST PERSONS WHO POSSESS THE RELEVANT SKILL, KNOWLEDGE ANDElectrical safety PrinterController Printer power on/off indicator Figure 3. Power on/off indicatorPrinter or controller - emergency power off Printer - ozone informationPrinter - laser safety Printer - operational safety Safety Quality Standards Other National Standards Do theseAdditional information - USA Additional information - Europe Safety notes 1. Product overview Hardware componentsController components Figure 1-1. Controller componentsPrinter components Figure 1-2. Printer componentsTray 5, Bypass Stacker Finisher for stapled setsPaper trays trays Figure 1-3. TraysNOTE To achieve the maximum copying speed, paper should be loaded Long Edge Feed in the paper trays whenever possibleBypass tray tray Figure 1-4. Bypass TrayHigh Capacity feeder tray Figure 1-5. High Capacity FeederTray guides and loading paper Performance capabilitiesLoading paper in Trays Figure 1-6. Loading TraysLoading paper in the Bypass Tray Tray Loading paper in the High Capacity Feeder TrayFigure 1-7. Loading Trays 5 and Bypass Tray hereChanging the Tray 6 settings Figure 1-8. Changing the guides from 8.5 x 11 inches to A4Product overview Finisher Top TrayStacker Tray Figure 1-9. Finisher componentsFinishers before the end of StaplingFinishers after the end of Staple placement Unloading the Stacker during printingTable 1-1. Staple placement Peripheral hardware components Figure 1-10. Special accessory shelfController software Modems1-16 2. Maintenance Power-on proceduresController power-on procedure Figure 2-1. Controller power-on button and LEDPrinter power-on procedure Figure 2-2. Printer power-onPower-off procedures Printer power-offPreferred Method Alternate Method Printer power-off from the controllerFigure 2-3. Printer power-off Printer Power-Off Using The Red Button Figure 2-4. Printer power-off, red button After the Red Button is used, the printer will take longer to rebootRED BUTTON Controller power-off Figure 2-5. Controller power-off button and LEDEmergency power-off procedures Controller Power- Off Printer power-offController or Printer Emergency Conditions Printer faults Clearing printer faultsPaper jams Xerox Document Services Platform Series Problem Solving Guide and theFigure 2-6. Jam clearance areas Figure 2-7. Finisher area 2-11Figure 2-8. Access to area 2-12Replaceable units and supplies Figure 2-9. Location of CRUs and suppliesReplaceable items Ordering CRUs and other suppliesTable 2-1. Telephone numbers for orders SuppliesTable 2-2. Life expectancy for CRUs and consumable supplies Fuser CRUXerographic CRU Paper Feed RollDry Ink Toner usage and “Dry Ink Low” message “Dry ink is low” messageTable 2-3. Dry ink toner usage and area coverage PRINTS PER3. Paper and other stock Performance informationPaper handling guidelines Feed Direction The dimension of this edge is controlled by the trayFigure 3-1. Size requirement for duplex printing Figure 3-2. Tray capabilities General stapling guidelines Table 3-1. Staple capability for various paper weightsFigure 3-3. Size requirements for stapling This edgeSymbols Characters Performance tablesTable 3-2. Printer performance for standard paper 20 lb USA LetterLegal LedgerTable 3-3. Printer performance for standard paper 80 gsm Xerox Europe A4 CoverFoolscap Spanish Sp. FolioLetterhead Pre-printed formsPre-drilled/pre-punched holes standard locationsRecommendations for loading special stock Paper WeightTable 3-5. Printer performance for new and recycled plain paper Throughput Material 8.5 x 11 in. or A4Reinforced Mylar edgeCard stock GBC stock SamecedaRecommendations for handling, loading, and storing paper Loading and handlingStoring 4. Problem solving Avoiding the problemsSolving the problems Table 4-1. Troubleshooting tipsPower ControllerStock handlingTable 4-1. Troubleshooting tips Calling the Welcome Center Problem solving Operator GuideDocuTech 65/DocuPrint