1. | Calling for service |
Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center.
Information to have on hand when calling for service
To report DocuPrint hardware or software problems in the United
States, call the following number:
For customers outside the United States, call your local service representative.
Note: A
Before calling, make note of the following:
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Status code numbers and messages that appear on the controller screen and the printer console
Indicator lights that are lit
Name of your printer: DocuPrint 96, 4635, or 180 NPS
Serial number for your printing system (a
Problems you are having with the system.
Additional information you may wish to note prior to calling includes:
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An explanation of how output differs from what was expected.
An assessment of whether the symptoms follow a pattern or occur randomly.
A list of special conditions that may be related to the problems:
—New applications
—Changes made to the software
—Recent service performed
—Previous conditions under which the application has printed properly.
Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem.
XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE |