Xerox 96 NPS manual System unresponsive, Configuring and Managing the System for

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9.System unresponsive

This chapter describes problems in which your monitor shows no image, the printer does not respond when you press the Continue button, or the printer main window does not respond.

Symptom	Probable cause	Action

Blank display: pressing a key	Monitor is switched off;	1. Make sure that the monitor is switched
fails to restore image.	brightness and contrast	on.
	controls are misadjusted; or	2. Make sure that the brightness and
	there is a more serious	2. Make sure that the brightness and
	there is a more serious	contrast controls (if available) are turned
	problem.	contrast controls (if available) are turned
	problem.	far enough to the left to brighten the
		far enough to the left to brighten the
		screen.
		3. If switch is on and controls are turned to
		the left, call the service representative.

You have cleared all faults that	There is an uncleared output	Follow the instructions in the output message
are listed on the printer control	fault.	and press the Continue button.
console, but the Attention light
is still on and the following
message is displayed:
Output is stopped. See
message at the System
Display

Printer is totally unresponsive	Unknown	Enter Restart Sequencer. If that fails to
even after pressing the		correct the problem, enter Restart System. If
Continue button.		the printer is still unresponsive, call your
		service representative. Refer to Guide to
		Configuring and Managing the System for
		more information on Restart Sequencer.

The first job to print after a	This is normal operation.	No action is needed. Subsequent jobs should
reboot or a diagnostics		print without a delay.
session takes 30 to 60
seconds longer than usual.

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE

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Contents Version 7.1 August 2000 721P86651 Page Ozone information Laser safetyOperation safety Xerox Docuprint 96/4635/180 NPS Troubleshooting Guide Table of contents Correcting stacking problems System unresponsive Index About this guide ContentsIntroduction Conventions DocuPrint NPS Interactive Customer Documentation CD Related publicationsPage Information to have on hand when calling for service Calling for serviceEnabling and disabling the modem for remote service Fault masking Fault List screen Troubleshooting Xerox Client Software installation Troubleshooting Xerox Client Software Installation PASSWORDS=ON at Troubleshooting a Novell implementationPserver problems Problem Probable Cause Resolution Problem Probable Cause Resolution Rprinter problems Problem Probable Cause Resolution Page Clearing paper misfeeds and jams Clearing a feeder tray faultClearing Paper Misfeeds and Jams Frequent misfeeds Clearing paper jams Checking job integrity following a paper jam Fault InstructionsArea Printer areasArea Area Area Area Area Area Area Area Area Clearing bypass transport paper jams Area Measuring the paper curl Paper curl and paper jamsDecurler lever Adjusting the decurler leverPaper curl chart Arguments None Using sample documentsListing and printing sample documents List Sample DocumentsArguments Document Print Sample DocumentPS-oplist sample documents Using Sample Documents Page Installing the custom transfer assist blade Adjusting print quality and speedCorrecting skewed printing Adjusting the registration transport roll leversAdjusting Print Quality and Speed Measuring performance Calculating throughput Enter Start Printing Minimizing the start-up latency 99995163.ps, November 19, 1996 35222 pm PST Dpi versus 600 dpi performance Proprietary PostScript extensions Setting page orderProduct features that affect print quality Gray shading-settransfer and transfer function Device-dependent operatorsGray shading-setscreen and setcolorscreen Scan conversion-fill, eofill, and stroke Settransfer, or SetcolortransferSmooth curves-setflat Invisible strokes-0 setlinewidthSymptom Probable cause Action Correcting stacking problemsPage System unresponsive Configuring and Managing the System forPage Numerics IndexIndex