Xerox 96 NPS manual Rprinter problems Problem Probable Cause Resolution

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TROUBLESHOOTING A NOVELL IMPLEMENTATION

The following table describes troubleshooting RPRINTER problems.

Table 4-2.RPRINTER problems

	Problem		Probable Cause		Resolution

	Log message says:		DocuPrint NPS is not getting		If there is an external
	•	"Cannot locate any	SAP packets advertising the		connectivity problem:
	•	"Cannot locate any	print server.		PSERVER should work when
		Netware print server from	print server.		PSERVER should work when
		Netware print server from	•		it is repaired.
		the net."		There is a basic	it is repaired.
		the net."		There is a basic	If it is an incorrect framing
	•	"Requested server		connectivity or routing	If it is an incorrect framing
	•	"Requested server		problem.	type, your Xerox service
		<name> not responding.		problem.	type, your Xerox service
		<name> not responding.	•	The incorrect framing	representative must change
					representative must change
					the configuration on the
				type has been set.	the configuration on the
				type has been set.	DocuPrint NPS Printer
			• The print server is not		DocuPrint NPS Printer
			• The print server is not		Controller.
				running. For RPRINTER,	If print server is not running,
				there must be a	If print server is not running,
				there must be a	start one.
				PSERVER running on the	start one.
				PSERVER running on the
				file server with the name
				specified to DocuPrint
				NPS at installation time.

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE

4-3

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Contents Version 7.1 August 2000 721P86651 Page Operation safety Laser safetyOzone information Xerox Docuprint 96/4635/180 NPS Troubleshooting Guide Table of contents Correcting stacking problems System unresponsive Index Introduction ContentsAbout this guide Conventions DocuPrint NPS Interactive Customer Documentation CD Related publicationsPage Information to have on hand when calling for service Calling for serviceEnabling and disabling the modem for remote service Fault masking Fault List screen Troubleshooting Xerox Client Software installation Troubleshooting Xerox Client Software Installation Pserver problems Problem Probable Cause Resolution Troubleshooting a Novell implementationPASSWORDS=ON at Problem Probable Cause Resolution Rprinter problems Problem Probable Cause Resolution Page Clearing paper misfeeds and jams Clearing a feeder tray faultClearing Paper Misfeeds and Jams Frequent misfeeds Clearing paper jams Checking job integrity following a paper jam Fault InstructionsArea Printer areasArea Area Area Area Area Area Area Area Area Clearing bypass transport paper jams Area Measuring the paper curl Paper curl and paper jamsDecurler lever Adjusting the decurler leverPaper curl chart Arguments None Using sample documentsListing and printing sample documents List Sample DocumentsPS-oplist sample documents Print Sample DocumentArguments Document Using Sample Documents Page Installing the custom transfer assist blade Adjusting print quality and speedCorrecting skewed printing Adjusting the registration transport roll leversAdjusting Print Quality and Speed Measuring performance Calculating throughput Enter Start Printing Minimizing the start-up latency 99995163.ps, November 19, 1996 35222 pm PST Dpi versus 600 dpi performance Product features that affect print quality Setting page orderProprietary PostScript extensions Gray shading-setscreen and setcolorscreen Device-dependent operatorsGray shading-settransfer and transfer function Scan conversion-fill, eofill, and stroke Settransfer, or SetcolortransferSmooth curves-setflat Invisible strokes-0 setlinewidthSymptom Probable cause Action Correcting stacking problemsPage System unresponsive Configuring and Managing the System forPage Numerics IndexIndex