Xerox 96 NPS manual Troubleshooting a Novell implementation, PASSWORDS=ON at

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4. Troubleshooting a Novell implementation

The following tables describe some ways to troubleshoot a Novell implementation from the log messages that appear in the DocuPrint NPS log /varnog/DocuPrint.

Table 4-1.PSERVER problems

Problem	Probable Cause		Resolution

Log message says there is a	DocuPrint is not getting SAP		If there is an external
problem locating a NetWare	packets for the server.		connectivity problem:
server.	•	There is a basic	• Check Novell file server
	•	There is a basic	• Check Novell file server
		connectivity or routing	console screen for
		problem.	messages.
	•	The framing type has	• Check that the server is
		been set incorrectly	running and connected to
		during installation.	the network.
	• The file server name has		If it is an incorrect framing type
		been set incorrectly	or server name, your Xerox
		during installation.	service representative must
			change the configuration on
			the DocuPrint NPS Printer
			Controller.

Log message says there is an	DocuPrint NPS is getting SAP		If there is an external
error in connecting to the file	packets with information about		connectivity problem:
server.	the server, but cannot		• Check Novell file server
	communicate with it.		• Check Novell file server
	communicate with it.		console screen for
	•	There is a basic	console screen for
	•	There is a basic	messages.
		connectivity or routing	• Check that the server is
		problem.	• Check that the server is
		problem.	running and connected to
	• DocuPrint NPS has an		running and connected to
	• DocuPrint NPS has an		the network.
		incorrect network	If it is an incorrect network
		number.	If it is an incorrect network
		number.	number, your Xerox service
			number, your Xerox service
			representative must change
			the configuration on the
			DocuPrint NPS Printer
			Controller

Log message says there is a	Password problem.		If the server is not properly
failure to log in.	• Server does not accept		configured, enter SET
	• Server does not accept		ALLOW UNENCRYPTED
		unencrypted logins	ALLOW UNENCRYPTED
		unencrypted logins	PASSWORDS=ON at the
	• DocuPrint NPS does not		PASSWORDS=ON at the
	• DocuPrint NPS does not		server console.
		have the correct	If DocuPrint has the wrong
		password.	If DocuPrint has the wrong
		password.	password, your Xerox service
			password, your Xerox service
			representative must change
			the password.

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE

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Contents Version 7.1 August 2000 721P86651 Page Ozone information Laser safetyOperation safety Xerox Docuprint 96/4635/180 NPS Troubleshooting Guide Table of contents Correcting stacking problems System unresponsive Index About this guide ContentsIntroduction Conventions DocuPrint NPS Interactive Customer Documentation CD Related publicationsPage Information to have on hand when calling for service Calling for serviceEnabling and disabling the modem for remote service Fault masking Fault List screen Troubleshooting Xerox Client Software installation Troubleshooting Xerox Client Software Installation PASSWORDS=ON at Troubleshooting a Novell implementationPserver problems Problem Probable Cause Resolution Problem Probable Cause Resolution Rprinter problems Problem Probable Cause Resolution Page Clearing paper misfeeds and jams Clearing a feeder tray faultClearing Paper Misfeeds and Jams Frequent misfeeds Clearing paper jams Checking job integrity following a paper jam Fault InstructionsArea Printer areasArea Area Area Area Area Area Area Area Area Clearing bypass transport paper jams Area Measuring the paper curl Paper curl and paper jamsDecurler lever Adjusting the decurler leverPaper curl chart Listing and printing sample documents Using sample documentsList Sample Documents Arguments NoneArguments Document Print Sample DocumentPS-oplist sample documents Using Sample Documents Page Installing the custom transfer assist blade Adjusting print quality and speedCorrecting skewed printing Adjusting the registration transport roll leversAdjusting Print Quality and Speed Measuring performance Calculating throughput Enter Start Printing Minimizing the start-up latency 99995163.ps, November 19, 1996 35222 pm PST Dpi versus 600 dpi performance Proprietary PostScript extensions Setting page orderProduct features that affect print quality Gray shading-settransfer and transfer function Device-dependent operatorsGray shading-setscreen and setcolorscreen Smooth curves-setflat Settransfer, or SetcolortransferInvisible strokes-0 setlinewidth Scan conversion-fill, eofill, and strokeSymptom Probable cause Action Correcting stacking problemsPage System unresponsive Configuring and Managing the System forPage Numerics IndexIndex