Xerox 96 NPS manual Enabling and disabling the modem for remote service

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CALLING FOR SERVICE

Enabling and disabling the modem for remote service

Your system may be set up to use Sixth Sense Technology—a remote communication capability. Sixth Sense Technology is a suite of tools that allow service personnel to connect with a system and evaluate its performance. The service person can troubleshoot problems remotely, transfer, apply, and remove patches remotely, and, if an on-site call is required, arrive with the solution to fix the problem.

An external modem allows your system to be accessed by remote service technicians.

You may be instructed to enable the modem so that the technician can dial into your system. Prior to enabling the modem, be sure to use the Stop All command so that printing and queueing are stopped during the remote service session.

When the remote service session is complete, disable the modem and enter the Start All command to resume printing and queueing.

Refer to the Guide to Configuring and Managing the System chapter “Using utility commands” for more information on the commands used for remote service.

If security is a concern, you can turn off the modem, or you can physically disconnect the cable from the system when it is not being used.

Caution: Depending on the commands used by the technician, the printer may start up during the remote service session. You should not attempt to operate the system or perform any tasks at the printer during the remote service session.

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Contents Version 7.1 August 2000 721P86651 Page Laser safety Operation safetyOzone information Xerox Docuprint 96/4635/180 NPS Troubleshooting Guide Table of contents Correcting stacking problems System unresponsive Index Contents IntroductionAbout this guide Conventions Related publications DocuPrint NPS Interactive Customer Documentation CDPage Calling for service Information to have on hand when calling for serviceEnabling and disabling the modem for remote service Fault masking Fault List screen Troubleshooting Xerox Client Software installation Troubleshooting Xerox Client Software Installation Troubleshooting a Novell implementation Pserver problems Problem Probable Cause ResolutionPASSWORDS=ON at Problem Probable Cause Resolution Rprinter problems Problem Probable Cause Resolution Page Clearing a feeder tray fault Clearing paper misfeeds and jamsClearing Paper Misfeeds and Jams Frequent misfeeds Clearing paper jams Fault Instructions Checking job integrity following a paper jamPrinter areas AreaArea Area Area Area Area Area Area Area Area Clearing bypass transport paper jams Area Paper curl and paper jams Measuring the paper curlAdjusting the decurler lever Decurler leverPaper curl chart Using sample documents Listing and printing sample documentsList Sample Documents Arguments NonePrint Sample Document PS-oplist sample documentsArguments Document Using Sample Documents Page Adjusting print quality and speed Installing the custom transfer assist bladeAdjusting the registration transport roll levers Correcting skewed printingAdjusting Print Quality and Speed Measuring performance Calculating throughput Enter Start Printing Minimizing the start-up latency 99995163.ps, November 19, 1996 35222 pm PST Dpi versus 600 dpi performance Setting page order Product features that affect print qualityProprietary PostScript extensions Device-dependent operators Gray shading-setscreen and setcolorscreenGray shading-settransfer and transfer function Settransfer, or Setcolortransfer Smooth curves-setflatInvisible strokes-0 setlinewidth Scan conversion-fill, eofill, and strokeCorrecting stacking problems Symptom Probable cause ActionPage Configuring and Managing the System for System unresponsivePage Index NumericsIndex