XEROX CUSTOMER RESOURCES
Customer Service Support Center
If you encounter software- or
Before contacting Xerox service, please make note of the following:
•Status code numbers and messages which appear on the PC User Interface (UI) or terminal, including the
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Status messages which appear on the printer control console
Indicator lights which may be lit
Status codes which appear in the display window of the operator control panel if there is a tape drive problem.
Your call will be answered by a Xerox representative who will ask you for the following information:
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Your LPS model number: Xerox DocuPrint 180
Your LPS serial number
Your name
Your company name
Your work address
Your company’s work hours
A contact’s name and telephone number within your company
The condition or status of your system.
This information is given to a Xerox representative who will call you back to discuss the information and give you an estimated time of arrival of a service representative, or assist you over the phone to resolve the problem.
XEROX DOCUPRINT 180 LASER PRINTING SYSTEM PRODUCT GUIDE |