Belkin PM11-EL/RAMA, PM11-UL/RAMA, PM11-EC/RAMA manual Troubleshooting Checklist, Monitor/Display

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Appendix C - Troubleshooting

C.1 Troubleshooting Checklist

This chapter of the manual is designed to help you with problems that you may encounter with your personal computer. To efficiently troubleshoot your system, treat each problem individually. This is to ensure an accurate diagnosis of the problem in case a problem has multiple causes.

Some of the most common things to check when you encounter problems while using your system are listed below.

1.The power switch of each peripheral device is turned on.

2.All cables and power cords are tightly connected.

3.The electrical outlet to which your peripheral devices are connected is working. Test the outlet by plugging in a lamp or other electrical device.

4.The monitor is turned on.

5.The display’s brightness and contrast controls are adjusted properly.

6.All add-in boards in the expansion slots are seated securely.

7.Any add-in board you have installed is designed for your system and is set up correctly.

8.For further technical support, please visit the VIARAMA website at www.viarama.com.

Monitor/Display

If the display screen remains dark after the system is turned on:

1.Make sure that the monitor’s power switch is on.

2.Check that one end of the monitor’s power cord is properly attached to the monitor and the other end is plugged into a working AC outlet. If necessary, try another outlet.

3.Check that the video input cable is properly attached to the monitor and the system’s display adapter.

4.Adjust the brightness of the display by turning the monitor’s brightness control knob.

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Contents 55600206 PM11-EC/RAMA PM11-EL/RAMA PM11-UL/RAMAAll Rights Reserved CopyrightFCC and DOC Statement on Class B Mainboard Table of Contents Appendix C Troubleshooting Appendix a Using the Suspend toSupported Softwares FunctionFeatures Features and SpecificationsChipset ProcessorOnboard LAN Features PM11-EL/RAMA and PM11-UL/RAMA only Onboard Audio FeaturesOnboard Graphics Features IntroductionATX Double Deck Ports PC 99 color-coded connectors ConnectorsOnboard Integrated Media Reader Smart I/O PM11-UL/RAMA only PCI Bus Master IDE Controller IrDA InterfaceUSB Ports System Health Monitor Functions Dual Function Power ButtonIntelligence Desktop Management Interface DMIWake-On-Ring Wake-On-LANWake-On-PS/2 Keyboard/Mouse Wake-On-USB Keyboard/Mouse RTC Timer to Power-on the SystemPackage Checklist AC Power Failure RecoveryVirus Protection Mainboard Layout Hardware InstallationSupports onboard audio and onboard LAN Hardware InstallationSupports onboard audio, onboard LAN, USB 2.0 and Smart I/O System Memory Hardware Installation Installing the DIM Module Clear Cmos Data Jumper JP2 If you encounter the following Jumper Settings for Clearing Cmos DataHardware Installation Jumper Settings for Wake-On-PS/2 Keyboard/Mouse On Disable VCC powerWake-On-PS/2 Keyboard/Mouse Jumper JP1 Wake-On-USB 2.0 Keyboard/Mouse J13 and J14 Connecting the Serial Ports Ports and ConnectorsSerial Ports Serial PortHardware Installation PS/2 Mouse PS/2 Keyboard Hardware Installation 2 PS/2 Mouse and PS/2 Keyboard PortsHardware Installation Parallel Port Standard Parallel Port One direction only Setting FunctionAllows parallel port to operate RateConnecting the Floppy Disk Drive Cable Hardware Installation Floppy Disk Drive ConnectorConnecting the IDE Disk Drive Cable Hardware Installation IDE Disk Drive ConnectorAdding a Second IDE Disk Drive 6.1 PM11-EC/RAMA and PM11-EL/RAMA Hardware Installation Universal Serial Bus Ports6.2 PM11-UL/RAMA USB 1.1 J17 Pin Function UP2Function 5VDul Data+ Ground Key RJ45 LAN VGA Port Hardware Installation VGA PortPin Function Hardware Installation IrDA ConnectorHardware Installation CPU Fan Connector On/Off +12V Sense Hardware Installation Chassis Fan ConnectorHardware Installation Chip Fan Connector Hardware Installation Game/MIDI Port Mic+ Ground Mic Power AuDVcc Avcc AuDROut Hardware Installation Audio JacksFront Audio J3 AuDLOutOnboard Audio Jacks CN3 Connect a microphone to the mic-in jackFront Audio J3 Hardware Installation Internal Audio Connectors Left audio channel Ground Right audio channelAUX-in and CD-in Spdif Hardware Installation 16 S/PDIF-out ConnectorHardware Installation Smart I/O Connectors PM11-UL/RAMA only Optional Smart I/O Drive Smart Card Interface Pin Function Memory Stick InterfaceSecure Digital Memory Card Interface +5VSB Hardware Installation Wake-On-LAN ConnectorRI# Hardware Installation Wake-On-Ring ConnectorHardware Installation Dimm and PCI Standby Power LEDs Dimm Standby Power LEDPCI Standby Power LED Hardware Installation Power Connectors ATX Main Power Connector Pin Function 12V Ground +5V +12V +5V +12V Power Connector Pin Function GroundGround +5V Hardware Installation Front Panel Connectors PWR-LED Power/Standby LED Standard Cmos Features When you press Del, the main menu screen will appearBasic Input/Output System Date Award Bios Setup UtilityTime IDE HDD Auto DetectionIDE Primary/Secondary Master/Slave Access ModeCapacity Drive a and Drive BBase Memory Halt OnExtended Memory Total MemoryVirus Warning Award Bios Setup Utility Advanced Bios FeaturesCPU L1 & L2 Cache Quick Power On Self TestCPU L2 Cache ECC Checking Swap Floppy DriveBoot Up NumLock Status Boot Up Floppy SeekTypematic Rate Setting Typematic Delay MsecSecurity Option Video Bios ShadowOS Select for Dram 64MB Small LogoEPA ShowDram Clock/Drive Control Award Bios Setup Utility Advanced Chipset FeaturesCurrent FSB Frequency Current Dram FrequencyDram Timing Dram ClockSdram CAS Latency Bank InterleaveAGP Mode Dram Command RateActive to Precharge Tras Active to CMD TrcdAGP Master 1 WS Read PCI Delay TransactionCPU to PCI Write Buffer PCI Master 0 WS WriteVideo RAM Cacheable Options are Enabled and DisabledVGA Share Memory Size FB Address ConversionIDE Prefetch Mode Award Bios Setup Utility Integrated PeripheralsVIA OnChip IDE Device OnChip IDE Channel 0 and OnChip IDE ChannelVIA OnChip PCI Device VIA-3058 AC97 AudioOnboard LAN PM11-EL/RAMA and PM11-UL/RAMA only Onboard Serial Port 1 and Onboard Serial Port Onboard FDC ControllerSC Port Address/IRQ PM11-UL/RAMA only MS Port Address/IRQ PM11-UL/RAMA onlyIR Transmission Delay Uart Mode SelectUR2 Duplex Mode Use IR PinsEPP Mode Select Parallel Port ModeECP Mode Use DMA Game Port AddressOnboard LAN Boot ROM PM11-EL/RAMA and PM11-UL/RAMA only IDE HDD Block ModeOnChip USB1.1 Controller USB Keyboard SupportAward Bios Setup Utility Power Management Setup Acpi FunctionAcpi Suspend Type HDD Power Down Power Management OptionSuspend Mode Video Off OptionModem Use IRQ Run Vgabios if S3 ResumeSoft-Off by Pwrbtn PWR Lost Resume StatePS2KB Wakeup Select IRQ/Event Activity DetectUSB Resume from S3 PCI MasterResume on Alarm Resume on PCI EventResume On LAN/Ring Date of Month Resume Time hhmmssIRQs Activity Monitoring PNP OS Installed Award Bios Setup Utility 6 PnP/PCI ConfigurationsReset Configuration Data Resources Controlled ByPCI/VGA Palette Snoop IRQ ResourcesAssign IRQ for VGA Assign IRQ for USBPCI Slot 1 Use IRQ to PCI Slot 3 Use IRQ Award Bios Setup Utility PC Health Status CPU Warning TemperatureThese fields show the voltage of the processor +3.3V, +5V, +12V, -12V, -5V, Vbatv and 5VSBV CPU Clock Award Bios Setup Utility Frequency/Voltage ControlAuto Detect PCI/DIMM Clk Spread SpectrumThis field is used to select the CPU’s frequency ratio CPU Clock RatioLoad Optimized Defaults Award Bios Setup Utility Load Fail-Safe DefaultsSet User Password Award Bios Setup Utility Set Supervisor PasswordUpdating the Bios Award Bios Setup Utility Save & Exit SetupExit Without Saving Running the DMI Utility Desktop Management Interface DMIEdit DMI Supported Software Using the DMI UtilitySupported Software Add DMI Load DMI FileSave DMI File VIA Service Pack Hardware MonitorSupported Software VIA Service Pack Installation Notes Audio Drivers and Software Applications Graphics Drivers VIA USB 2.0 Driver PM11-UL/RAMA onlyWinbond Smart I/O Drivers PM11-UL/ Rama only Microsoft DirectX 8.1 Driver Drivers and Utilities Installation NotesUsing the Suspend to RAM Function Appendix a Using the Suspend to RAM FunctionUsing the Suspend to RAM Function 101 102 Error Messages Cmos battery is no longer functional. It should be replacedPost Beep System Error Message Monitor/Display Troubleshooting ChecklistTroubleshooting Power SupplyFloppy Drive Hard disk failure Troubleshooting Hard DriveTroubleshooting Serial Port KeyboardMainboard