SATO LM408/412E manual Error Signal Troubleshooting

Page 61

Unit 5: Troubleshooting

ERROR SIGNAL TROUBLESHOOTING

ERROR DISPLAYS

ERROR

LED

 

LCD DISPLAY

 

DESCRIPTION

 

 

 

 

 

 

 

01

 

 

 

 

1.

Ensure all wiring harnesses are properly connected.

 

 

 

 

Red

 

MACHINE ERROR

 

Machine

 

 

 

2.

Replace main circuit board.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

02

 

 

 

 

1.

Ensure correct communication protocols.

 

 

 

 

 

 

EEPROM ERROR

 

Red

 

 

2.

Check cables, cycle printer power and resend.

Flash ROM

 

 

 

 

 

 

 

3.

Replace board.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

03

 

 

 

 

1.

Ensure correct communication parameters.

 

 

 

 

 

 

PARITY ERROR

 

Red

 

 

2.

Check cables, cycle printer and resend.

Parity

 

 

 

 

 

 

 

3.

Replace board.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

04

 

 

 

 

 

 

 

 

 

 

 

Red

 

OVERRUN ERROR

 

1.

Check and correct communication cables and settings.

Overrun

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

05

 

 

 

 

1.

Ensure host system and interface settings match.

 

 

 

 

 

 

FRAMING ERROR

 

Red

 

 

2. Check and correct communication cables.

Framing

 

 

 

 

 

 

 

 

(null modem serial cable required)

 

 

 

 

 

 

 

 

 

 

 

 

 

06

 

 

 

1.

Size of received data exceeds size of receiving buffer.

 

 

 

 

Red

 

BUFFER OVER

 

Buffer Overflow

 

 

 

2.

Establish the correct communication protocol.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

07

 

 

 

1.

Properly latch the print head.

 

 

 

 

Red

 

HEAD OPEN

 

Head Open

 

 

 

2.

Replace the head-open switch.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

08

 

 

 

 

1.

Ensure media is properly loaded.

 

 

 

 

 

 

PAPER END

 

Red

 

 

2.

Clean sensor transmit/receive surfaces.

Paper End

 

 

 

 

 

 

 

3.

Ensure correct sensor configuration.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

09

 

 

 

 

1.

Ensure ribbon stock is properly loaded.

 

 

 

 

 

 

RIBBON END

 

Red

 

 

2.

Ensure ribbon has not been damaged.

Ribbon End

 

 

 

 

 

 

 

3.

Ensure proper printer configuration.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10

 

 

 

 

1.

Ensure media is properly loaded.

 

 

 

 

 

 

SENSOR ERROR

 

Red

 

 

2.

Clean sensor transmit/receive surfaces.

Sensor Error

 

 

 

 

 

 

 

3.

Ensure correct sensor configuration.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

11

 

 

 

1.

Clean the print head’s contact surface.

 

 

 

 

Red

 

HEAD ERROR

 

Head Related

 

 

 

2.

Replace the print head.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

12

 

 

 

1.

Delete unnecessary data to free up memory space.

 

 

 

 

Red

 

DOWNLOAD ERROR

 

Memory Reading

 

XXXXXXXX ERROR

 

2.

Ensure the data communication settings are correct.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13

 

 

 

1.

Data sequence number doesn’t match previous data.

 

 

 

 

Red

 

DOWNLOAD ERROR

 

Interface

 

I/F NOT SUPPORTED

 

2.

Check send data and communications setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

14

 

 

 

1.

Reinstall print head.

 

 

 

 

Red

 

DOWNLOAD ERROR

 

Download Data

 

DATA ERROR

 

2.

Ensure proper print head is installed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15

 

 

 

1.

Ensure cover is fully closed.

 

 

 

 

Red

 

DOWNLOAD ERROR

 

Download Write

 

WRITE ERROR

 

2.

Replace cover-open sensor.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

16

 

 

 

1.

Ensure cover is fully closed.

 

 

 

 

Red

 

HEAD MISMATCH

 

Head Mis-Match

 

 

 

2.

Replace cover-open sensor.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LM408-412e Operator Manual

5-2

PN: 9001155A

Page 60 Page 62
Image 61
Page 60 Page 62
Contents Printer Sato America, Inc Table of Contents Troubleshooting Printer ConfigurationAppendix MaintenanceOffset Introduction Equipment Damage About this Manual1a, Primary Components General DescriptOperator Panel Features LED Definition Control FeaturesDipswitches Definition Operator Panel Technical Data Power Physical CharacteristicsEnvironmental ProcessingSensing CommandMedia RibbonCharacter Font Capabilities UPC A/E Barcode CapabiltiesMSI PostnetInstallation Unpacking & Parts Identification Unpacking & Parts IdentificationSite Location Printer InstallationCable Connection Media & Ribbon Loading Media Selection3b, Fan-fold Media Loading TEAR-OFF Mode Operational Mode SelectionContinuous Mode Accessories Installation unit for guidance Interface SpecificationsInterface Selection RS232C HIGH-SPEED Serial InterfaceOFF ODD Even None PIN Direction Signal DefinitionOFF ON/X-OFF Host Direction READY/BUSY Cable Requirements DB9Printer ON/X-OFF Cable RequirementsPIN Assignments Signal Direction SpecificationsIEEE1284 Parallel Interface ACKSetting Dipswitch SettingsUniversal Serial BUS USB Local Area Network LAN EthernetSoftware Specifications 802.11G Wireless InterfaceLED Indicator Status Description Switch SettingALL Interfaces Interface SignalsCable Requirements 50 of 500 items in the history buffer Receive Buffer ControlInterface Installation Accessories InstallationPrinter Configuration Unit 4 Printer Configuration Dipswitch Functions Switch Setting Description Dipswitch SettingsNormal Mode Configuration ModesAdvanced Mode Advanced ModeNo change User Download ModeACK Signal XX.X Service ModeCard Mode Card ModeMotion Mode Move ModeHistory Control Mode History Control ModeDSW7 on Line + Feed + Power Protocol Initialization ModeCounters Mode Counters Mode10, Test Print Mode Test Print Mode11, Boot Download Mode Boot Download Mode12, Flash Memory Download Mode Flash Memory Download ModeYes Default Setting ModeDSW4 on Power HEX Dump Mode15, Maintenance Mode Maintenance ModeMenu Definition Tables Normal Mode TableMenu Description Advanced Mode Table Language options Transitional menu screen to access the Service ModeVoltageThreshold low voltage + high voltage = 12 volts Service Mode Table Operator to the biginning of the Card Mode Is only a transitional menu screen for the Service ModeIs only a transitional menu screen to access the Move Mode Transitional menu screen to access the Move ModeWithout pause for application Determined Continuous or Tear-OffHas been removed for application Transitional menu screen to access the Counters Mode Counters Mode TableConfiguration The printer’s configuration settings Is the initial screen of the Test Print ModeBarcode The printer’s installed barcodes Font The contents of the installed fontsTo proceed to the Factory Mode Maintenance Mode Table Troubleshooting Error Signal Troubleshooting Troubleshooting Table Printer Creates a Blank Label No Printed ImageIncorrect Label Positioning Smeared Print ImagesCHK Troubleshooting Step Interface TroubleshootingLAN Ethernet Interface DSW4 on Power Test Print TroubleshootingFeed Test Label PrintingSample Test Label Maintenance PRINTER, Excersize Care to Prevent Print Head Damage Cleaning ProceduresPrint Head Replacement Replacement Procedures1a, Print Head Replacement Interface Board Replacement Interface Board ReplacementFuse Replacement Fuse ReplacementPrint Head Balance Adjustment Adjustment Procedures5a, Print Head Alignment Print Head AlignmentHead Balance and Print Head Alignment Ribbon Guide AlignmentLabel Sensor Positioning Label Sensor PositioningRibbon Spindle Tensioning Ribbon Spindle TensioningPotentiometer DESCRIPTION/PROCEDURE Operational AdjustmentsDarkness Label Print Direction Appendix Print Setup Dimensions Print Setup DimensionsReflective Sensor Label Reference Position3a, Standard Position Label Adjustment DiagramPrinter Connection Diagram 5a, Printer Loading Diagram Printer Loading Diagram5c, Printer Loading Diagram Glossary GlossaryAscii Being its mating half Bytes Collection of 8 bits used in the binary systemIs a plug male and the other is a socket female Half. The core is convexed and the cavity is concavedDram DPIEeprom Data transmission, seven additional bits are requiredTag would typically have to be removed from its object PowerNext label for printing To attach two or more objectsLED LCDOr voltage divider Primary PotentiometerRF/AIS RAMRF/DC RfidRPM ROMSAM SbplSram Glossary
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