SATO LM408/412E manual LAN Ethernet Interface

Page 65

Unit 5: Troubleshooting

LAN ETHERNET INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue. Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.

If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying the print server on another port.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation. Verify that the parameters match on each. Test connectivity.

802.11G WIRELESS INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the antenna is properly and completely installed.

Ensure the interface is properly seated in the printer.

Ensure the green connection lights on the back of the interface board are illuminated.

If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.

To determine the IP address obtained through the DHCP wireless device, power off the printer, place switch 3 in the upward position on the wireless card and reinsert it into the printer, and power the printer on. Wait approximately 30 seconds for a print out of configurations.

CENTRONICS INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the interface module is correctly installed. Run self-test to verify.

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer manufacturer’s documentation for details.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A and the stop (<ESC>Z) commands.

Replace the interface board with another to isolate the problem - permanently replace if defective.

LM408-412e Operator Manual

5-6

PN: 9001155A

Page 64 Page 66
Image 65
Page 64 Page 66
Contents Printer Sato America, Inc Table of Contents Troubleshooting Printer ConfigurationOffset MaintenanceAppendix Introduction Equipment Damage About this Manual1a, Primary Components General DescriptDipswitches Definition Control FeaturesOperator Panel Features LED Definition Operator Panel Technical Data Power Physical CharacteristicsEnvironmental ProcessingSensing CommandMedia RibbonCharacter Font Capabilities UPC A/E Barcode CapabiltiesMSI PostnetInstallation Unpacking & Parts Identification Unpacking & Parts IdentificationCable Connection Printer InstallationSite Location Media & Ribbon Loading Media Selection3b, Fan-fold Media Loading Continuous Mode Operational Mode SelectionTEAR-OFF Mode Accessories Installation unit for guidance Interface SpecificationsInterface Selection RS232C HIGH-SPEED Serial InterfaceOFF ON/X-OFF PIN Direction Signal DefinitionOFF ODD Even None Host Direction READY/BUSY Cable Requirements DB9Printer ON/X-OFF Cable RequirementsPIN Assignments Signal Direction SpecificationsIEEE1284 Parallel Interface ACKSetting Dipswitch SettingsUniversal Serial BUS USB Local Area Network LAN EthernetSoftware Specifications 802.11G Wireless InterfaceLED Indicator Status Description Switch SettingCable Requirements Interface SignalsALL Interfaces 50 of 500 items in the history buffer Receive Buffer ControlInterface Installation Accessories InstallationPrinter Configuration Unit 4 Printer Configuration Dipswitch Functions Switch Setting Description Dipswitch SettingsNormal Mode Configuration ModesAdvanced Mode Advanced ModeNo change User Download ModeACK Signal XX.X Service ModeCard Mode Card ModeMotion Mode Move ModeHistory Control Mode History Control ModeDSW7 on Line + Feed + Power Protocol Initialization ModeCounters Mode Counters Mode10, Test Print Mode Test Print Mode11, Boot Download Mode Boot Download Mode12, Flash Memory Download Mode Flash Memory Download ModeYes Default Setting ModeDSW4 on Power HEX Dump Mode15, Maintenance Mode Maintenance ModeMenu Description Normal Mode TableMenu Definition Tables Advanced Mode Table VoltageThreshold low voltage + high voltage = 12 volts Transitional menu screen to access the Service ModeLanguage options Service Mode Table Operator to the biginning of the Card Mode Is only a transitional menu screen for the Service ModeIs only a transitional menu screen to access the Move Mode Transitional menu screen to access the Move ModeHas been removed for application Determined Continuous or Tear-OffWithout pause for application Transitional menu screen to access the Counters Mode Counters Mode TableConfiguration The printer’s configuration settings Is the initial screen of the Test Print ModeBarcode The printer’s installed barcodes Font The contents of the installed fontsTo proceed to the Factory Mode Maintenance Mode Table Troubleshooting Error Signal Troubleshooting Troubleshooting Table Printer Creates a Blank Label No Printed ImageIncorrect Label Positioning Smeared Print ImagesCHK Troubleshooting Step Interface TroubleshootingLAN Ethernet Interface DSW4 on Power Test Print TroubleshootingFeed Test Label PrintingSample Test Label Maintenance PRINTER, Excersize Care to Prevent Print Head Damage Cleaning ProceduresPrint Head Replacement Replacement Procedures1a, Print Head Replacement Interface Board Replacement Interface Board ReplacementFuse Replacement Fuse ReplacementPrint Head Balance Adjustment Adjustment Procedures5a, Print Head Alignment Print Head AlignmentHead Balance and Print Head Alignment Ribbon Guide AlignmentLabel Sensor Positioning Label Sensor PositioningRibbon Spindle Tensioning Ribbon Spindle TensioningDarkness Operational AdjustmentsPotentiometer DESCRIPTION/PROCEDURE Label Print Direction Appendix Print Setup Dimensions Print Setup DimensionsReflective Sensor Label Reference Position3a, Standard Position Label Adjustment DiagramPrinter Connection Diagram 5a, Printer Loading Diagram Printer Loading Diagram5c, Printer Loading Diagram Ascii GlossaryGlossary Being its mating half Bytes Collection of 8 bits used in the binary systemIs a plug male and the other is a socket female Half. The core is convexed and the cavity is concavedDram DPIEeprom Data transmission, seven additional bits are requiredTag would typically have to be removed from its object PowerNext label for printing To attach two or more objectsLED LCDOr voltage divider Primary PotentiometerRF/AIS RAMRF/DC RfidRPM ROMSAM SbplSram Glossary
Top Page Image Contents