SATO GT408, GT 424e, GT 410 manual Unit 5 Troubleshooting

Page 82

Unit 5: Troubleshooting

ERROR SIGNALS

Error No.	LCD Display			Description

		Machine Error

		Cause:	Circuit board problem.
01		Remedy:	Contact a sales outlet, dealer, or service center.
		Alarm sound:	One long beep.
		External signal:	Machine error.

		Flash ROM Error

		Cause(s):	1.	Flash ROM cannot be accessed.
02			2.	Illegal firmware operation requested by software.
02		Remedy:	Contact a sales outlet, dealer, or service center.
		Remedy:	Contact a sales outlet, dealer, or service center.
		Alarm sound:	One long beep.
		External signal:	Machine error.

		Parity Error

		Cause(s):	1.	RS-232C communication settings fail parity check.
03			2.	Error in cable connection.
03		Remedy:	Ensure correct communication cables and settings.
		Remedy:	Ensure correct communication cables and settings.
		Alarm sound:	Three short beeps.
		External signal:	Machine error.

		Overrun Error

		Cause(s):	1.	RS-232C communication settings exceed legal values.
04			2.	Error in cable connection.
04		Remedy:	Check and correct communication cables and settings.
		Remedy:	Check and correct communication cables and settings.
		Alarm sound:	Three short beeps.
		External signal:	Machine error.

		Framing Error

		Cause(s):	1.	Incorrect frame size for the RS-232C settings.
05			2.	Cable connection trouble.
05		Remedy:	Check and correct communication cables and settings.
		Remedy:	Check and correct communication cables and settings.
		Alarm sound:	Three short beeps.
		External signal:	Machine error.

		Buffer Overflow error

		Cause(s):	1.	Size of received data exceeds size of receiving buffer.
06			2.	Mismatched send/receive communication protocols.
06		Remedy:	Establish the correct communication protocol.
		Remedy:	Establish the correct communication protocol.
		Alarm sound:	Three short beeps
		External signal:	Machine error

SATO GTxxe Series Operator Manual

PN 9001138A

Page 5-2

Image 82

Contents GT408/410/424e Printer Sato America, Inc Table of Contents Troubleshooting Printer ConfigurationMaintenance Introduction About this Manual Result in Presonal InjuryGeneral Description 1a, Primary ComponentsControl Features LCD DisplayTechnical Data Environmental Physical CharacteristicsPower ProcessingSensing RibbonInterface Modules Character Font Capabilities BAR Code Capabilties Character ControlRegulatory Approvals Page Installation Unpacking & Parts Identification UnpackingSite Location Printer InstallationCable Connection Media Selection Media & Ribbon Loading3b, Fan-fold Media & Ribbon Loading Interface Selection RS232C SpecificationsRS232C Serial Interface Cable Requirements DB9 RS232C Serial Interface SignalsPIN Direction Signal Definition Host Connection DB9 PrinterSpecifications IEEE1284 Parallel InterfaceUniversal Serial BUS USB Adapter 802.11B Wireless802.11B Wireless Specifications Local Area Network LAN EthernetReceive Buffer ACK/NAK ProtocolAccessories Installation External Signal ConnectorMemory Expansion Pcmcia Memory ExpansionInterface Upgrade Interface UpgradeLabel Cutter Installation Label Peeler InstallationPrinter Operation Configuration Modes Normal ModeUser Mode User ModeAdvanced Mode Advanced ModeIEEE1284 Interface Setup Mode IEEE1284 Interface Setup ModeRS232C Interface Setup Mode RS232C Interface Setup ModeCentronics Interface Setup Mode Centronics Interface ModeLAN Interface Setup Mode LAN Interface Setup ModeUSB Interface Setup Mode USB Interface Setup ModeCartridge Mode Cartridge ModeSembl Mode 10, Sembl ModeTest Print Mode 11, Test Print ModeDownload Mode + PowerHEX Dump Mode 13, Hex Dump ModeBoot Download Mode FUNCTION+ + Enter + PowerData Save Mode 15, Data Save ModeDefault Settings Mode 16, Default Settings ModePrint Cancel Mode 17, Print Cancel ModePrint Darkness Default Mode 18, Print Density Default ModeService Mode 19, Service ModeFactory Mode 20, Factory ModeNormal Mode Menu DescriptionIs the premiere screen of the Advanced Mode. The Advanced User Mode Print offset refers to the vertical and horizontal shifting Advanced Mode Allows the pitch sensor to be activated or deactivated as Advanced Mode Menu Description Interface Modes 4-4 Through Allows BCC check to be enabled or disabled. Will only appear Allows determination of which method of configuration has OFF with asychronous outputs with Select signal. Will only If any LAN interface is present and the Card option is not Cartridge Mode Sembl Mode Test Print Mode Download Mode HEX Dump Mode Boot Download Mode Data Save Mode Default Settings Mode Allows selection of data to be initializedPrint Cancel Mode Print Density Default ModeService Mode Enable or disable the control of ribbon rewind speed Previous printer Confirms copying is in progress. Data entry not required Factory Mode Displays values for the dispenser counter Operational Adjustments Potentiometer DESCRIPTION/PROCEDURE21, Sensor & Accessory Positioning 22, Print Base Reference Position Page Troubleshooting Unit 5 Troubleshooting Alarm sound Three short beeps External signal Machine error Memory Writing error Item Number error Unit 5 Troubleshooting Uneven Print Darkness Image VoidsLight Print Images Smeared Print ImagesPrinter Creates a Blank Label Meandering MediaIncorrect Label Positioning Interface Troubleshooting CHK Troubleshooting StepLAN Ehternet Interface Test Print Troubleshooting Hex Dump ModeTest Print Mode Test Label PrintingSample Test Label Sensor Locations Sensor LocationsMaintenance Cleaning Procedures Replacement Procedures Print Head ReplacementPlaten Roller Replacement 1b, Print Head ReplacementPlaten Roller Replacement Adjustment Procedures Print Head AlignmentPrint Head Pressure Adjustment Pressure Adjustment Media Scale Thickness MMPrint Head Balance Adjustment Balance AdjustmentRibbon Guide Adjustment Ribbon Guide AdjustmentLabel Sensor Positioning Label Sensor PositioningPotentiometer Adjustments