Unit 5: Troubleshooting
NO PRINTED IMAGE
No voltage output. | Test power supply and replace as necessary. |
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Damaged print head. | Replace print head. |
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Damaged electronics. | Replace circuit board. |
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Interface problems. | Check. Refer to relative instructions below. |
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Data input error. | Ensure correct data stream. |
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LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL | |
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Power cable issues. | Ensure properly connected. Ensure not defective. |
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Incorrectly positioned display potentiom- | Adjust as required. |
eter. |
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Defective power supply. | Troubleshoot and replace components as necessary. |
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MEANDERING MEDIA |
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Incorrectly loaded media. | Ensure correct loading. |
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Improperly adjusted media guides. | Adjust as required. |
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Unbalanced print head. | Adjust as required. |
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Worn or improperly adjusted platen roller. | Adjust. Replace as required. |
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PRINTER CREATES A BLANK LABEL | |
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Data input error. | Ensure correct data stream. |
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Improper media selected. | Ensure correct media is in use. |
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Disconnected print head. | Cycle off power and ensure proper connection. |
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Defective print head. | Replace print head as required. |
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Defective main board. | Replace main board as required. |
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INCORRECT LABEL POSITIONING |
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Incorrect sensor selection. | Ensure the correct sensor is selected. |
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Improper sensor adjustment. | Adjust as required. |
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Incorrect media in use. | Ensure the correct media is being used. |
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Data input error. | Ensure correct data stream. |
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SATO GTxxe Series Operator Manual | PN 9001138A | Page |