SATO CL408-412e manual LAN Ethernet Interface

Page 69

Unit 5: Troubleshooting

LAN ETHERNET INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue. Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.

If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying the print server on another port.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation. Verify that the parameters match on each. Test connectivity.

802.11G WIRELESS INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the antenna is properly and completely installed.

Ensure the interface is properly seated in the printer.

Ensure the green connection lights on the back of the interface board are illuminated.

If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.

To determine the IP address obtained through the DHCP wireless device, power off the printer, place switch 3 in the upward position on the wireless card and reinsert it into the printer, and power the printer on. Wait approximately 30 seconds for a print out of configurations.

CENTRONICS INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the interface module is correctly installed. Run self-test to verify.

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer manufacturer’s documentation for details.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A and the stop (<ESC>Z) commands.

Replace the interface board with another to isolate the problem - permanently replace if defective.

CL408-412e Supplemental Manual

5-6

PN: 9001159A

Page 68 Page 70
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Page 68 Page 70
Contents Printer Sato America, Inc Table of Contents Troubleshooting Printer ConfigurationMaintenance AppendixOffset Introduction Equipment Damage About this Manual1a, Primary Components General DescriptionOperator Panel Features LED Definition Control FeaturesOperator Panel Technical Data Power Physical CharacteristicsEnvironmental ProcessingSensing CommandMedia RibbonCharacter Font Capabilities UPC A/E Barcode CapabiltiesMSI PostnetInstallation Unpacking & Parts Identification Unpacking & Parts IdentificationPrinter Installation Site LocationCable Connection Media & Ribbon Loading Media Selection3b, Fan-fold Media Loading Operational Mode Selection TEAR-OFF ModeContinuous Mode Label Print Direction Accessories Installation unit for guidance Interface SpecificationsInterface Selection RS232C HIGH-SPEED Serial InterfaceOFF PIN Direction Signal DefinitionOFF ODD Even None OFF ON/X-OFFHost Direction READY/BUSY Cable Requirements DB9Printer ON/X-OFF Cable RequirementsPIN Assignments Signal Direction SpecificationsIEEE1284 Parallel Interface ACKSetting Dipswitch SettingsUniversal Serial BUS USB Local Area Network LAN EthernetSoftware Specifications Accessory EXT Connector PIN AssignmentsDirection Signal Definition Switch Setting 802.11G WirelessLED Indicator Status Description SsidREADY/BUSY Interface Signals EXT Accessory PortLow 0V when the printer is offline +24V +/- 10% @2A Power for external devicesWaiting 8b, Timing Chart Repeat Print Interface Signals ALL InterfacesCable Requirements 50 of 500 items in the history buffer Receive Buffer ControlInterface Installation Accessories InstallationPrinter Configuration Unit 4 Printer Configuration Dipswitch Settings DSW1 Default SettingsDSW1 Configuration Configuration Function DescriptionDSW1 Function DSW3 Default Settings Normal Mode Configuration ModesAdvanced Mode Advanced ModeUser Download Mode User Download ModeService Mode Service ModeCard Mode Card ModeDSW7 on Line + Feed + Power Protocol Initialization ModeCounters Mode Counters ModeTest Print Mode Test Print ModeYes Boot Download Mode10, Flash Memory Download Mode Flash Memory Download Mode11, Default Setting Mode Default Setting ModeOnline QTY HEX Dump Mode13, Maintenance Mode Maintenance ModeAdvanced Mode Table Normal Mode TableMenu Definition Tables Menu DescriptionPoint respectively Real-time clock is not installedStream including graphics and 2D barcodes Proportional is contemporarily preferredService Mode Table Is only a transitional menu screen for the Service Mode As most important where conflicting data existsLanguages are provided as options Operator to manage the expanded memory cardCard Mode Table Transitional menu screen to access the Counters Mode Allows the selection of which counter to be viewed to resetOr use Configuration The printer’s configuration settings Is the initial screen of the Test Print ModeBarcode The printer’s installed barcodes Font The contents of the installed fontsAlso prompts the operator on how to proceed Reboot the printer to return to normal operationSelect the Interface option for a standard download Print buffer To proceed to the Factory ModeClear Clear its Eeprom of all dataPage. These are the only two options Maintenance Mode TableTroubleshooting Error Signal Troubleshooting Troubleshooting Table Printer Creates a Blank Label No Printed ImageIncorrect Label Positioning Smeared Print ImagesCHK Troubleshooting Step Interface TroubleshootingLAN Ethernet Interface Power Test Print TroubleshootingTest Label Printing Sample Test Label Maintenance PRINTER, Excersize Care to Prevent Print Head Damage Cleaning ProceduresPrint Head Replacement Replacement Procedures1b, Print Head Replacement Interface Board Replacement Interface Board ReplacementFuse Replacement Fuse ReplacementPrint Head Balance Adjustment Adjustment Procedures5a, Print Head Alignment Print Head AlignmentHead Balance and Print Head Alignment Ribbon Guide AlignmentLabel Sensor Positioning Label Sensor PositioningRibbon Spindle Tensioning Ribbon Spindle TensioningOperational Adjustments Potentiometer DESCRIPTION/PROCEDUREDarkness Print Base Reference Position Appendix Direction Print Setup DimensionsLabel Reference Position Label Reference Position DiagramGlossary GlossaryAscii Being its mating half Bytes Collection of 8 bits used in the binary systemIs a plug male and the other is a socket female Half. The core is convexed and the cavity is concavedDram DPIEeprom Data transmission, seven additional bits are requiredTag would typically have to be removed from its object PowerNext label for printing To attach two or more objectsLED LCDOr voltage divider Primary PotentiometerRF/AIS RAMRF/DC RfidRPM ROMSAM SbplSram Glossary
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