IBM Nortel 10 Getting help and technical assistance, Before you call, Using the documentation

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Chapter 9. Getting help and technical assistance

Chapter 9. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your BladeCenter product or optional device, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and any optional devices are turned on.

vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide on the IBM Documentation CD that comes with your system.

vGo to http://www.ibm.com/bladecenter/ and click Support to check for information to help you solve the problem.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product. The documentation that comes with BladeCenter systems also describes the diagnostic tests that you can perform. Most BladeCenter systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the software.

Using the documentation

Information about your IBM BladeCenter system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical

© Copyright IBM Corp. 2006

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Contents Installation Guide Nortel 10 Gigabit Uplink Ethernet SwitchModule for IBM BladeCenter Page Installation Guide First Edition May Chapter 3. Installing and removing options ContentsSafety Chapter 2. Installing and removing the GbE switch moduleChapter 6. Updating the software Chapter 7. Parts listingChapter 8. Solving problems Appendix A. IBM Statement of Limited Warranty Z125-4753-08 04/2004Safety Antes de instalar este produto, leia as Informações sobre Segurança vi Nortel 10 Gigabit Uplink Ethernet Switch Module Installation GuideTo avoid a shock hazard Statement DANGERPage Chapter 1. Introduction Media access control MAC address labelProduct name and serial number label Related documentation SpecificationsMedia access control MAC address v Safety InformationNotices and statements used in this document v IBM BladeCenter Management Module Command Line Reference GuideSFP port Major components of the GbE switch moduleInformation panel RS232 serial console port CX4 ports Release latch 4 TX/RX XFP portXFP module Information panel overviewRS232 serial port CX 4 portTX/RX LEDsChapter 1. Introducing the Gigabit Ethernet switch module 8 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Installation guidelines Chapter 2. Installing and removing the GbE switch moduleInstalling the GbE switch module System reliability considerationsHandling static-sensitive devices 6. Remove the GbE switch module from its static-protective package 12 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Removing the GbE switch moduleChapter 2. Installing and removing the GbE switch module 14 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Chapter 3. Installing and removing options Handling an XFP or SFP moduleStatement Appareil A Laser de Classe Installing an XFP moduleDANGER Class 1 Laser Product Laser Klasse Laser Klass Luokan 1 Laserlaite `Chapter 3. Installing and removing options LINKTX/RX Installing an SFP module Removing an XFP moduleWire tab Protective cap XFP module SFP module Removing an SFP module20 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Chapter 4. Cabling Connecting the serial console cableDisconnecting the serial console cable Connecting the CX4 module cableConnecting an XFP module cable Disconnecting a CX4 module cable1. Remove the protective caps from the end of the fiber-optic cable Disconnecting the XFP module cable Connecting the SFP module cableDisconnecting an SFP module cable Chapter 5. Configuring the GbE switch module 26 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide 2. From the I/O Module Tasks menu, click Configuration Establishing a TCP/IP session using the management moduleExternal ports Configuring the GbE switch module using TelnetEnabling management over external ports External managementConnecting to the GbE switch module Accessing the main menuConfiguring the GbE switch module using the serial-port interface v 9600 baud v 8 data bits v No parity v 1 stop bit v No flow control Initial configuration Logging in to the GbE switch module 3. Locate the I/O Module Firmware VPD section Determining the level of GbE switch module softwareObtaining the latest level of switch software Chapter 6. Updating the softwareUpgrading the GbE switch module software 3. Click Power Off Modules Resetting and restarting the GbE switch module36 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Chapter 7. Parts listing 38 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Chapter 8. Solving problems POST errorsRunning POST Failure criticality Diagnostic indicator in40 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Failing functional areaUsing the documentation Chapter 9. Getting help and technical assistanceBefore you call 42 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Software service and supportHardware service and support Getting help and information from the World Wide WebPart 1 - General Terms Appendix A. IBM Statement of Limited Warranty Z125-4753-08 04/2004What this Warranty Covers What this Warranty Does not CoverWhat IBM Will Do to Correct Problems How to Obtain Warranty ServiceYour Additional Responsibilities Exchange of a Machine or PartGoverning Law Limitation of LiabilityJurisdiction The following is added after the first sentence Part 2 - Country-unique TermsJurisdiction AMERICAS ARGENTINAPARAGUAY COLOMBIAEQUADOR MEXICOUNITED STATES NORTH AMERICACANADA Limitation of Liability The following replaces item 1 of this sectionHONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA CAMBODIA AND LAOSCAMBODIA, INDONESIA, AND LAOS Arbitration The following is added under this headingJAPAN Governing Law The following sentence is added to this sectionMALAYSIA NEW ZEALAND PEOPLE’S REPUBLIC OF CHINA PRCPHILIPPINES SINGAPORE EUROPE, MIDDLE EAST, AFRICA EMEATHE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES 1 “the laws of Austria” in Albania, Armenia, Azerbaijan, Belarus Jurisdiction The following exceptions are added to this section54 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna all disputes arising out of this Statement of Limited Warranty or related to its violation or execution, including summary proceedings, will be settled exclusively by the Commercial Court of Paris 5 in Russia, all disputes arising out of or in relation to the interpretation, the violation, the termination, the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow 6 in South Africa, Namibia, Lesotho and Swaziland, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg 7 in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central Sultanahmet Courts and Execution Directorates of Istanbul, the Republic of Turkey 8 in each of the following specified countries, any legal claim arising out of this Statement of Limited Warranty will be brought before, and settled exclusively by, the competent court of a Athens for Greece CONSUMERS How to Obtain Warranty Service The following is added to this sectionEUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIESTHE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA FRANCE AND BELGIUMEGYPT The following paragraphs are added to this sectionThe second paragraph does not apply The following sentence is added to the end of itemHUNGARY GERMANYWhat this Warranty Covers The following is added to this section IRELANDItems for Which IBM is Not Liable SLOVAKIA SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILANDUNITED KINGDOM Types of Warranty Service Part 3 - Warranty InformationWarranty Period Nortel 10 Gigabit Uplink Ethernet Switch Module for IBM BladeCenter4. Customer Carry-In or Mail-In Service 1. Customer Replaceable Unit “CRU” Service2. On-site Service 3. Courier or Depot ServiceEU Country Telephone List 7. CRU and Customer Carry-In or Mail-In ServiceItaly -- +39-800-820-094 Appendix A. IBM Statement of Limited Warranty Z125-4753-08 04/200466 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Appendix B. Notices IBM Director of Licensing IBM Corporation North Castle DriveArmonk, NY U.S.A Trademarks Important notes Product recycling and disposalAppendix B. Notices 70 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Battery return program Electronic emission noticesFederal Communications Commission FCC statement European Union EMC Directive conformance statement United Kingdom telecommunications safety requirementIndustry Canada Class A emission compliance statement Australia and New Zealand Class A statementJapanese Voluntary Control Council for Interference VCCI statement Taiwanese Class A warning statement Chinese Class A warning statement74 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Index A 76 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Index 78 Nortel 10 Gigabit Uplink Ethernet Switch Module Installation Guide Page 1P P/N 31R1719
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