Cisco Systems IE 3010 manual 10/100 and 10/100/1000 Port Connections, 10/100 PoE Port Connections

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Chapter 4 Troubleshooting

Diagnosing Problems

10/100 and 10/100/1000 Port Connections

A port appears to malfunction:

•Verify the status of all ports. See Table 1-8 on page 1-10for descriptions of the LEDs and their meanings.

•Use the show interfaces privileged EXEC command to see if the port is error-disabled, disabled, or shut down. Re-enable the port if necessary.

•Verify the cable type. See Appendix B, “Connector and Cable Specifications.”

10/100 PoE Port Connections

A powered device connected to a PoE port does not receive power:

•Verify the status of all the ports. See Table 1-8for descriptions of the LEDs and their meanings.

•Use the show interfaces privileged EXEC command to see if the port is error-disabled, disabled, or shutdown. Re-enable the port if necessary.

•Verify the cable type. Many legacy powered devices, including older Cisco IP phones and access points that do not fully support IEEE 802.3af might not support PoE when connected to the switch by a crossover cable. Replace the crossover cable with a straight-through cable.

Caution Noncompliant cabling or powered devices can cause a PoE port fault. Use only compliant cabling to connect Cisco prestandard IP Phones, and wireless access points, or IEEE 802.3af-compliant devices.

SFP Module

Use only Cisco SFP modules. Each Cisco module has an internal serial EEPROM that is encoded with security information. This encoding verifies that the module meets the requirements for the switch.

•Inspect the SFP module. Exchange the suspect module with a known good module.

•Verify that the module is supported on this platform. (The switch release notes on Cisco.com list the SFP modules that the switch supports.)

•Use the show interfaces privileged EXEC command to see if the port or module is error-disabled, disabled, or shutdown. Re-enable the port if needed.

•Make sure that all fiber-optic connections are clean and securely connected.

Interface Settings

Verify that the interface is not disabled or powered off. If an interface is manually shut down on either side of the link, it does not come up until you re-enable the interface. Use the show interfaces privileged EXEC command to see if the interface is error-disabled, disabled, or shut down on either side of the connection. If needed, re-enable the interface.

Ping End Device

Ping from the directly connected switch first, and then work your way back port by port, interface by interface, trunk by trunk, until you find the source of the connectivity issue. Make sure that each switch can identify the end device MAC address in its Content-Addressable Memory (CAM) table.

Cisco IE 3010 Switch Hardware Installation Guide

 

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Contents Americas Headquarters Cisco IE 3010 Switch Hardware Installation GuidePage N T E N T S Wall-Mounting2-15 Power-Supply Module Specifications A-4 Accessing the CLI Through the Console Port C-1 Preface Related Publications Obtaining Documentation and Submitting a Service RequestModel Description Switch ModelsCisco IE-3010-24TC Cable-Side View Cable SidePoE Ports 10/100 Fast Ethernet PortsDual-Purpose Ports Type of SFP Module Model SFP ModulesAlarm Ports Power-Input TerminalSFP Module Patch Cable Alarm Output Alarm InputManagement Ports LEDs Switch Panel LEDsColor System Status Power-Supply Module LEDsAlarm LEDs System LEDLED Color Meaning Console LEDsPort LEDs Color DescriptionSD Flash Memory Card LED SD Flash Memory CardPoE LED Dual-Purpose Port LEDsPSU OK LED Power-Supply SideUSB LED Power-Supply Side LEDsNetwork Configurations Power Supply FeaturesManagement Options Switch Installation 75 in .4 cm. Statement Verifying Switch Operation Installation GuidelinesRack-Mounting Installing the SwitchAttaching Brackets for 19-Inch Racks 1and -2show how to attach brackets to the switches207231 Rubber plug Switch Inserting the Rubber Plugs 255740 255750 255751 Attaching 23-Inch Brackets Attaching Brackets for 23-Inch RacksAttaching Brackets for Etsi Racks Attaching Brackets for Etsi RacksRack-Mounting the Switch Wall-Mounting Attaching Brackets for IP-30 Compliance Optional Attaching BracketsRubber plug Switch-side User-supplied screws Wall-Mounting the Switch15 Wall-Mounting the Cisco IE-3010-16S-8PC Installing SFP Modules Installing and Removing SFP ModulesRemoving SFP Modules Inserting and Removing the SFP Module Patch Cable18 Inserting an SFP Module Patch Cable Removing the SFP Module Patch Cable20 Loosening the Captive Screw Replacing the SD Flash Memory Card22 Removing the SD Flash Memory Card Connecting to the 10/100 and 10/100/1000 Ports Connecting Devices to the Ethernet PortsDevice Crossover Cable Connecting to the 10/100 PoE PortsWhere to Go Next Page Power-Supply Modules Power Supply InstallationPower-supply module 3 Captive screw Installation Guidelines Power-Supply Module InstallationGrounding the Switch Installing a Power-Supply ModuleEquipment That You Need Stripping the Ground Wire Crimping the Terminal Lug Installing the Power-Supply Module in the SwitchLoosen the Screws on the Power Supply Blank Wiring the Power SourceAC 5 A, DC 15 a Statement Opening the Power-Input Terminal Cover100-240V~, 50-60Hz, 2A 10A 10A 11 Stripping the Input Power Source Wire 13 Connecting the Wires to the High-Voltage AC Power PSU1 AC power Removing the Power-Supply Module16 Removing the Power-Supply Module Page Switch Post Results Diagnosing ProblemsEthernet and Fiber-Optic Cables Switch LEDsSwitch Connections Bad or Damaged CableSFP Module Interface Settings10/100 and 10/100/1000 Port Connections 10/100 PoE Port ConnectionsAutonegotiation and Network Interface Cards Switch PerformanceSpanning Tree Loops Speed, Duplex, and AutonegotiationFinding the Switch Serial Number Resetting the Switch to the Factory Default SettingsSerial Number Location for the Power-Supply Modules Physical Specifications Switch SpecificationsEnvironmental Ranges Power Requirements Power Requirements Power Specifications Power-Supply Module SpecificationsAlarm Ratings Page 10/100 Connector SpecificationsFigure B-2 Fiber-Optic SFP Module LC Connector SFP Module ConnectorsPin Alarm connection Alarm PortSFP Module Cables Cables and AdaptersGLC-EX-SMD Extended temperature SFPsTP3 Cable PinoutsDSR DTR CTS RTS Console Port Adapter PinoutsSwitch Console RJ-45-to-DB-25 Port DTE Adapter Device RJ-45 Console Port Accessing the CLI Through the Console PortFigure C-1 Connecting the Console Cable USB Console Port Figure C-2 Connecting the USB Console CableInstalling the Cisco Microsoft Windows XP USB Driver Installing the Cisco Microsoft Windows USB Device DriversInstalling the Cisco Microsoft Windows 2000 USB Driver Installing the Cisco Microsoft Windows Vista USB Driver Uninstalling the Cisco Microsoft Windows USB DriversUsing the Setup.exe Program Uninstalling the Cisco Microsoft Windows Vista USB DriverIP Settings Entering the Initial Configuration InformationCompleting the Setup Program Enter virtual terminal password terminal-password These choices appear Cisco IE 3010 Switch Hardware Installation Guide Numerics IN-2 IN-3 IN-4 IN-5 IN-6
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