Cisco Systems SL-100 CCM Matrix Support, DMS100 PG with CompuCALL Link, CCM Matrix1, CCM Matrix2

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DMS100 PG with CompuCALL Link

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Configure the ServiceVersion parameter in the DMS-100 PG session configuration to receive a correct stream of CompuCALL messages. The DMS-100 PG uses the configured parameter to pass on to the ServiceVersion field in the DV-Application-Log-On message, which will be sent during the application logged on session. The ServiceVersion value uniquely identifies the stream of messages which are corresponding to the appropriate CompuCALL software release.

For example, the ServiceVersion value for the stream of Switch Computer Application Interface (SCAI) of the CompuCALL release 08.01 is: SCAI10.

1.1.1.CCM Matrix Support

Since the DMS-100 PG supports up to CCM10, use the following CCM1 (Common CM) Matrix tables to find out which PLC and PCL the DMS- 100 PG supports.

Table 1: CCM Matrix_1

PLC

NA100

 

 

 

 

APC100

 

 

PCL

LEC

 

CDN

 

ABSK

 

 

ABSL

 

ABSM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CCM02

02

02

 

 

 

 

 

 

 

 

CCM03

03

03

 

 

 

 

 

 

 

 

CCM04

04

04

 

04

 

00

03

CCM05

05

05

 

02

 

 

 

04

CCM06

06

 

Note 1

 

03

 

01

05

CCM07

07

 

 

 

04

 

 

 

06

CCM08

08

 

 

 

05

 

02

07

CCM09

09

 

 

 

06

 

 

TBD

08/09

CCM10

10

 

 

 

07/08

 

 

TBD

10/11

CCM11

11

 

 

 

 

TBD

 

 

TBD

 

TBD

Table 2: CCM Matrix_2

PLC

EUR100

 

MSL100

 

 

DMS500

 

 

 

 

 

 

 

 

 

 

 

 

PCL

EUR

 

MSLIVD

 

LLT

 

LLDB

CCM02

 

 

 

 

 

 

 

CCM03

 

03

 

 

 

 

CCM04

03

04

 

04/05

 

04/05

CCM05

04

05

 

 

 

 

1A CCM is one of several types of Development Release Unit (DRU).

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Contents Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Index Index-1 Iv ContentsTables ContentsPage Audience PurposeOrganization ViiOther Publications Typographic ConventionsViii Preface Preface Preface Overview Overview DMS100 PG with CompuCALL LinkDMS100 PG with CompuCALL Link CCM Matrix SupportCCM Matrix1 CCM Matrix2CompuCALL Interface Limitations CompuCALL Interface Requirements and LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Services Configuring the DMS-100 ACDSkill Groups Dialed Numbers Configuring the AgentsLabels LabelsDMS-100 PG Label Format PG CompuCALL Session ConfigurationCompuCALL Session Parameters Label Format Example MeaningPeripheral Monitor Configuration of ACD Positions PG CompuCALL X.25 Link ConfigurationPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Example Meaning Format Extension FormatsTransferring Calls to Non-monitored Devices CompuCALL ServerCompuCALL Server Param String FormatsCompuCALL Session Simple Case Simple CaseComplex Cases CompuCALL Session Complex Case CompuCALL Server Setup Options Setup DetailsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup Option Option Description ACD Link Setup OptionsName Min Max Option Name Option Description Value Default Min Max Session Object Setup Session Object Setup OptionsNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Support for Walk-Away Reason Codes Support for Walk-Away Reason CodesExample of Walk-Away Codes Walk-Away Codes DefinitionPeripheral Object MappingPeripheral Targets and Routes Trunk Groups ServicesTrunks Object MappingUnified ICM to DMS-100 Service Mapping Default Peripheral RouteUnified ICM DMS-100 Service Description Unified ICM to DMS-100 Skill Group Mapping Skill GroupsUnified ICM Skill DMS-100 Skill Group Description DMS-100 Agent State to Cisco Agent State Mapping AgentUnified ICM to DMS-100 Agent Mapping Unified ICM DMS-100 Agent DescriptionDialed Numbers Monitoring Agent Skill Group Assignment ChangeLabels Peripheral Monitor Table EntriesUnified ICM Configuration ACD Configuration Operation Interface ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218CompuCALL Bandwidth Requirements DMS-100 Switch Capacity DMS-100 CompuCALL Interface Specification Q218DMS-100 Switch Statistics Provided by Nortel Parameter Maximum Meaning ValueMessage Type Bytes DMS-100 CompuCALL Message SizeDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Eicon Card Configuration DetailsNone Eicon Card Configuration DetailsEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Table Scaicoms Appendix a DMS100 Switch Datafill ExampleTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index-1 IndexIndex-2

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.