Cisco Systems SL-100 manual DMS-100 CompuCALL Message Size, Message Type Bytes

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48 ACD Configuration – Operation Interface

Table 20: DMS-100 CompuCALL Message Size

Message Type	Bytes
DV_CALL_OFFERED_U	98

DV_CALL_QUEUED_U	75

DV_CALL_RELEASED_U	70

DV_CALL_ANSERED_U	64

DV_CALL_RECEIVED_U	72

DV_CALL_REDIRECT	85

DV_SET-FEATURE	70

DV_AGENT_READY_U	45

DV_AGENT_NOT_READY_U	45

DV_CALL_CONSULT_ORIGINATED_U	60

DV_CALL_CONFERENCED_U	73

DV_CALL_TRANSFER_U	59

DV_SET_OFFHOOK_U	44

DV_MAKE_CALL	90

DV_ANSWER_CALL	69

DV_HOLD_CALL	69

DV_RELEASE_CALL	69

DV_UNHOLD_CALL	69

DV_ADD_PARTY	76

DV_CONFERENCE_PARTY	72

DV_TRANSFER_PARTY	60

DV_DROP_PARTY	67

Note: The size of each CompuCALL message sent from the switch includes 12 bytes of overhead for X.25. The size of each CompuCALL message sent to the switch by the DMS-100 PG includes 24 bytes of overhead for X.25.

There are two ways to calculate TotalBytesPC. The first is to do a calculation based on the statistics data from the XTable 20: DMS-100 CompuCALL Message SizeX.

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Contents

Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Iv Contents Index Index-1Contents TablesPage Purpose AudienceOrganization ViiTypographic Conventions Other PublicationsViii Preface Preface Preface Overview DMS100 PG with CompuCALL Link OverviewCCM Matrix Support DMS100 PG with CompuCALL LinkCCM Matrix1 CCM Matrix2CompuCALL Interface Requirements and Limitations CompuCALL Interface LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Configuring the DMS-100 ACD ServicesSkill Groups Configuring the Agents Dialed NumbersLabels LabelsPG CompuCALL Session Configuration DMS-100 PG Label FormatCompuCALL Session Parameters Label Format Example MeaningPG CompuCALL X.25 Link Configuration Peripheral Monitor Configuration of ACD PositionsPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Formats Extension Example Meaning FormatCompuCALL Server Transferring Calls to Non-monitored DevicesCompuCALL Server Param String FormatsSimple Case CompuCALL Session Simple CaseComplex Cases CompuCALL Session Complex Case Setup Details CompuCALL Server Setup OptionsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup ACD Link Setup Options Option Option DescriptionName Min Max Session Object Setup Session Object Setup Options Option Name Option Description Value Default Min MaxNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Support for Walk-Away Reason Codes Support for Walk-Away Reason CodesExample of Walk-Away Codes Walk-Away Codes DefinitionObject Mapping PeripheralPeripheral Targets and Routes Services Trunk GroupsTrunks Object MappingDefault Peripheral Route Unified ICM to DMS-100 Service MappingUnified ICM DMS-100 Service Description Skill Groups Unified ICM to DMS-100 Skill Group MappingUnified ICM Skill DMS-100 Skill Group Description Agent DMS-100 Agent State to Cisco Agent State MappingUnified ICM to DMS-100 Agent Mapping Unified ICM DMS-100 Agent DescriptionMonitoring Agent Skill Group Assignment Change Dialed NumbersLabels Peripheral Monitor Table Entries Unified ICM Configuration ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218 ACD Configuration Operation InterfaceCompuCALL Bandwidth Requirements DMS-100 CompuCALL Interface Specification Q218 DMS-100 Switch CapacityDMS-100 Switch Statistics Provided by Nortel Parameter Maximum Meaning ValueDMS-100 CompuCALL Message Size Message Type BytesDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Details Eicon Card ConfigurationEicon Card Configuration Details NoneEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Appendix a DMS100 Switch Datafill Example Table ScaicomsTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index Index-1Index-2