Cisco Systems SL-100, DMS-100 manual Table Scaigrp

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TABLE: SCAISSRV

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7.LSCINCPT is 0. This is a DMS translations pointer to the table IBNTREAT for this customer group and determines where calls would route if blocked via Line Screening. Because Line Screening is not used in this application, this should point to an IBN Treatment that sends the call to Fast Busy (T120).

A.5. TABLE: SCAIGRP

SCAIGNAM PASSWORD NETNODID BGID OPTIONS COMPUCALL_GRP BLAZER 1 LOCAL 624 (LINKSET (LINKSET1) $) $

Notes:

1.PASSWORD is a unique 1-8 characters. This must match the password assigned in the Cisco PG.

2.NETNODID is a unique number that must match the Network Node ID assigned in the Cisco PG.

3.BGID is LOCAL 624 and must match the assignment is table BGDATA, and also match the Business Group ID assigned in the Cisco PG.

4.OPTIONS is LINKSET with a list of up to 8 LINKSETS, must match the LINKSET(s) assigned in table SCAICOMS.

A.6. TABLE: SCAISSRV

SUBSERV SPROFILE

CTXEVENT34$ CTXEVENT (CALLOFFR Y Y N N Y Y Y N N Y Y Y Y) (CALLANSWR Y Y Y N N Y Y Y N N Y Y Y) (CALLREL Y Y Y) $

ACDEVENT34$ ACDEVENT (CALLQUED Y Y Y Y Y Y Y Y Y N) (CALLOFFR Y Y Y Y Y Y Y Y Y Y N) (CALLANSWR Y Y Y Y Y Y Y Y Y Y N) (CALLREL Y Y Y Y Y) $

ROUTING34$ ROUTING (CALLRECDC Y Y Y Y Y Y Y Y Y N) (CALLREDIR Y Y Y)$

TPCC34$ TPCC (ADDPTY Y Y Y N) (CONFPTY Y) (DROPPTY Y Y) (TRANPTY Y) (MAKECALL Y Y) $

CTXEVENT35$ CTXEVENT (CALLOFFR Y Y N N Y Y Y N N Y Y Y Y) (CALLANSWR Y Y Y N N Y Y Y N N Y Y Y) (CALLREL Y Y Y) $

ACDEVENT35$ ACDEVENT (CALLQUED Y Y Y Y Y Y Y Y Y Y) (CALLOFFR Y Y Y Y Y Y Y Y Y Y Y) (CALLANSWR Y Y Y Y Y Y Y Y Y Y Y) (CALLREL Y Y Y Y Y) $

ROUTING35$ ROUTING (CALLRECDC Y Y Y Y Y Y Y Y Y Y) (CALLREDIR Y Y Y)$

TPCC35$ TPCC (ADDPTY Y Y Y N) (CONFPTY Y) (DROPPTY Y Y) (TRANPTY Y) (MAKECALL Y Y) $

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Contents

Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Index Index-1 Iv ContentsTables ContentsPage Audience PurposeOrganization ViiTypographic Conventions Other PublicationsViii Preface Preface Preface Overview Overview DMS100 PG with CompuCALL LinkDMS100 PG with CompuCALL Link CCM Matrix SupportCCM Matrix1 CCM Matrix2CompuCALL Interface Limitations CompuCALL Interface Requirements and LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Configuring the DMS-100 ACD ServicesSkill Groups Dialed Numbers Configuring the AgentsLabels LabelsDMS-100 PG Label Format PG CompuCALL Session ConfigurationCompuCALL Session Parameters Label Format Example MeaningPeripheral Monitor Configuration of ACD Positions PG CompuCALL X.25 Link ConfigurationPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Example Meaning Format Extension FormatsTransferring Calls to Non-monitored Devices CompuCALL ServerCompuCALL Server Param String FormatsCompuCALL Session Simple Case Simple CaseComplex Cases CompuCALL Session Complex Case Setup Details CompuCALL Server Setup OptionsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup ACD Link Setup Options Option Option DescriptionName Min Max Option Name Option Description Value Default Min Max Session Object Setup Session Object Setup OptionsNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Support for Walk-Away Reason Codes Support for Walk-Away Reason CodesExample of Walk-Away Codes Walk-Away Codes DefinitionObject Mapping PeripheralPeripheral Targets and Routes Trunk Groups ServicesTrunks Object MappingDefault Peripheral Route Unified ICM to DMS-100 Service MappingUnified ICM DMS-100 Service Description Skill Groups Unified ICM to DMS-100 Skill Group MappingUnified ICM Skill DMS-100 Skill Group Description DMS-100 Agent State to Cisco Agent State Mapping AgentUnified ICM to DMS-100 Agent Mapping Unified ICM DMS-100 Agent DescriptionDialed Numbers Monitoring Agent Skill Group Assignment ChangeLabels Peripheral Monitor Table EntriesUnified ICM Configuration ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218 ACD Configuration Operation InterfaceCompuCALL Bandwidth Requirements DMS-100 Switch Capacity DMS-100 CompuCALL Interface Specification Q218DMS-100 Switch Statistics Provided by Nortel Parameter Maximum Meaning ValueMessage Type Bytes DMS-100 CompuCALL Message SizeDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Eicon Card Configuration Details None Eicon Card Configuration DetailsEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Table Scaicoms Appendix a DMS100 Switch Datafill ExampleTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index-1 IndexIndex-2