Cisco Systems SL-100 manual DMS-100 Peripheral Gateway Capacity

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DMS-100 CompuCALL Interface Specification (Q218)

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Formula 3:

TotalBytesPC = MsgPC * Bmsta

Where: MsgPC - average CompuCALL messages per call (message/call).

The other is to identify typical call scenarios and the most frequently used

CompuCALL messages, and obtain the size of these messages from the

Table 20: DMS-100 CompuCALL Message Size.

Formula 4:

TotalBytesPC = MsgLen1 + MsgLen2 ¬ + …… + MsgLenn

Where: MsgLeni - is the message length of i-th CompuCALL message in one call (bytes/call).

For example, when a SoftPhone application uses Third Party Call Control (TPCC) and Third Party Agent Control (TPAC) to answer an incoming ACD call, the CompuCALL message sequence is: DV_CALL_OFFERED_U, DV_ANSWER_CALL , DV_CALL_ANSERED_U, DV_RELEASE_CALL, DV_CALL_RELEASED_U, DV_SET-FEATURE, DV_AGENT_NOT_READY_U, DV_SET-FEATURE, DV_AGENT_READY_U.

By looking up the message length for each CompuCALL message in the XTable 20: DMS-100 CompuCALL Message SizeX.

TotalBytesPC = 98 + 69 +64 + 69 + 70 + 70 + 45 + 70 + 45 = 600 (byte/call)

The designed capacity of the DMS-100 PG is listed as the following:

Table 21: DMS-100 Peripheral Gateway Capacity

Parameter

 

Maximum

 

Meaning

 

 

Value

 

 

 

 

 

 

PGSNmax

8

 

Maximum configured

 

 

 

 

CompuCALL sessions per switch.

 

 

 

 

PGLNmax

8

 

Maximum configured

 

 

 

 

CompuCALL links per

 

 

 

 

CompuCALL session.

 

 

 

 

 

The following formula can help you calculate the required number of the

CompuCALL links.

Formula 5:

TotalLinks = (nSVC * BandWidth ) / LinkBD

Where: TotalLinks - is the required number of CompuCALL links based on call rate, call scenarios, occupancy of link, and etc.

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Contents Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Index Index-1 Iv ContentsTables ContentsPage Audience PurposeOrganization ViiOther Publications Typographic ConventionsViii Preface Preface Preface Overview Overview DMS100 PG with CompuCALL LinkDMS100 PG with CompuCALL Link CCM Matrix SupportCCM Matrix1 CCM Matrix2CompuCALL Interface Limitations CompuCALL Interface Requirements and LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Services Configuring the DMS-100 ACDSkill Groups Dialed Numbers Configuring the AgentsLabels LabelsDMS-100 PG Label Format PG CompuCALL Session ConfigurationCompuCALL Session Parameters Label Format Example MeaningPeripheral Monitor Configuration of ACD Positions PG CompuCALL X.25 Link ConfigurationPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Example Meaning Format Extension FormatsTransferring Calls to Non-monitored Devices CompuCALL ServerCompuCALL Server Param String FormatsCompuCALL Session Simple Case Simple CaseComplex Cases CompuCALL Session Complex Case CompuCALL Server Setup Options Setup DetailsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup Option Option Description ACD Link Setup OptionsName Min Max Option Name Option Description Value Default Min Max Session Object Setup Session Object Setup OptionsNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Support for Walk-Away Reason Codes Support for Walk-Away Reason CodesExample of Walk-Away Codes Walk-Away Codes DefinitionPeripheral Object MappingPeripheral Targets and Routes Trunk Groups ServicesTrunks Object MappingUnified ICM to DMS-100 Service Mapping Default Peripheral RouteUnified ICM DMS-100 Service Description Unified ICM to DMS-100 Skill Group Mapping Skill GroupsUnified ICM Skill DMS-100 Skill Group Description DMS-100 Agent State to Cisco Agent State Mapping AgentUnified ICM to DMS-100 Agent Mapping Unified ICM DMS-100 Agent DescriptionDialed Numbers Monitoring Agent Skill Group Assignment ChangeLabels Peripheral Monitor Table EntriesUnified ICM Configuration ACD Configuration Operation Interface ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218CompuCALL Bandwidth Requirements DMS-100 Switch Capacity DMS-100 CompuCALL Interface Specification Q218DMS-100 Switch Statistics Provided by Nortel Parameter Maximum Meaning ValueMessage Type Bytes DMS-100 CompuCALL Message SizeDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Eicon Card Configuration DetailsNone Eicon Card Configuration DetailsEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Table Scaicoms Appendix a DMS100 Switch Datafill ExampleTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index-1 IndexIndex-2

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.
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