Cisco Systems
SL-100, DMS-100
manual
Eicon Card Configuration
Default Peripheral Route
Unified ICM Configuration
Setup Details
Services
DMS-100 Switch Capacity
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4. Eicon Card Configuration
This chapter describes the Eicon Card Configuration.
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Contents
Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100
Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100
Contents
Index Index-1
Iv Contents
Tables
Contents
Page
Vii
Purpose
Audience
Organization
Typographic Conventions
Other Publications
Viii Preface
Preface
Preface
Overview
Overview
DMS100 PG with CompuCALL Link
CCM Matrix2
CCM Matrix Support
DMS100 PG with CompuCALL Link
CCM Matrix1
CompuCALL Interface Limitations
CompuCALL Interface Requirements and Limitations
Nortel DMS100 Switch Limitations
Nortel DMS100 Switch Limitations
Page
Unified ICM Configuration
Configuring the DMS-100 ACD
Services
Skill Groups
Labels
Configuring the Agents
Dialed Numbers
Labels
Label Format Example Meaning
PG CompuCALL Session Configuration
DMS-100 PG Label Format
CompuCALL Session Parameters
CompuCALL Link Parameters
PG CompuCALL X.25 Link Configuration
Peripheral Monitor Configuration of ACD Positions
Peripheral Monitor Configuration of ACD Positions
Unified ICM Configuration
Peripheral Monitor Configuration Window
Extension Example Meaning Format
Extension Formats
Param String Formats
CompuCALL Server
Transferring Calls to Non-monitored Devices
CompuCALL Server
CompuCALL Session Simple Case
Simple Case
Complex Cases
CompuCALL Session Complex Case
Setup Details
CompuCALL Server Setup Options
Option Option Description Value Default Name Min Max
Unified ICM Configuration
ACD Link Setup
ACD Link Setup Options
Option Option Description
Name Min Max
Option Name Option Description Value Default Min Max
Session Object Setup Session Object Setup Options
Not implemented
Application X.25 Link Setup Application Link Setup Options
Application Configuration Application Configuration Options
Walk-Away Codes Definition
Support for Walk-Away Reason Codes
Support for Walk-Away Reason Codes
Example of Walk-Away Codes
Object Mapping
Peripheral
Peripheral Targets and Routes
Object Mapping
Services
Trunk Groups
Trunks
Default Peripheral Route
Unified ICM to DMS-100 Service Mapping
Unified ICM DMS-100 Service Description
Skill Groups
Unified ICM to DMS-100 Skill Group Mapping
Unified ICM Skill DMS-100 Skill Group Description
Unified ICM DMS-100 Agent Description
Agent
DMS-100 Agent State to Cisco Agent State Mapping
Unified ICM to DMS-100 Agent Mapping
Peripheral Monitor Table Entries
Monitoring Agent Skill Group Assignment Change
Dialed Numbers
Labels
Unified ICM Configuration
ACD Configuration Operation Interface
DMS-100 CompuCALL Interface Specification Q218
ACD Configuration Operation Interface
CompuCALL Bandwidth Requirements
Parameter Maximum Meaning Value
DMS-100 CompuCALL Interface Specification Q218
DMS-100 Switch Capacity
DMS-100 Switch Statistics Provided by Nortel
Message Type Bytes
DMS-100 CompuCALL Message Size
DMS-100 Peripheral Gateway Capacity
Post-Routing
Eicon Card Configuration
Eicon Card Configuration
Eicon Card Configuration Details
None
Eicon Card Configuration Details
Ecmodule Trace Hdlc /P
Appendix a DMS100 Switch Datafill Example
Table Scaicoms
Appendix a DMS100 Switch Datafill Example
Table Scaigrp
Appendix a DMS100 Switch Datafill Example
Table Scaiprof
Table Acdgrp
Index-1
Index
Index-2
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Contents