Cisco Systems SL-100, DMS-100 manual Eicon Card Configuration

Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Index Index-1 Iv ContentsTables ContentsPage Vii PurposeAudience OrganizationTypographic Conventions Other PublicationsViii Preface Preface Preface Overview Overview DMS100 PG with CompuCALL LinkCCM Matrix2 CCM Matrix SupportDMS100 PG with CompuCALL Link CCM Matrix1CompuCALL Interface Limitations CompuCALL Interface Requirements and LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Configuring the DMS-100 ACD ServicesSkill Groups Labels Configuring the AgentsDialed Numbers LabelsLabel Format Example Meaning PG CompuCALL Session ConfigurationDMS-100 PG Label Format CompuCALL Session ParametersCompuCALL Link Parameters PG CompuCALL X.25 Link ConfigurationPeripheral Monitor Configuration of ACD Positions Peripheral Monitor Configuration of ACD PositionsUnified ICM Configuration Peripheral Monitor Configuration Window Extension Example Meaning Format Extension FormatsParam String Formats CompuCALL ServerTransferring Calls to Non-monitored Devices CompuCALL ServerCompuCALL Session Simple Case Simple CaseComplex Cases CompuCALL Session Complex Case Setup Details CompuCALL Server Setup OptionsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup ACD Link Setup Options Option Option DescriptionName Min Max Option Name Option Description Value Default Min Max Session Object Setup Session Object Setup OptionsNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Walk-Away Codes Definition Support for Walk-Away Reason CodesSupport for Walk-Away Reason Codes Example of Walk-Away CodesObject Mapping PeripheralPeripheral Targets and Routes Object Mapping ServicesTrunk Groups TrunksDefault Peripheral Route Unified ICM to DMS-100 Service MappingUnified ICM DMS-100 Service Description Skill Groups Unified ICM to DMS-100 Skill Group MappingUnified ICM Skill DMS-100 Skill Group Description Unified ICM DMS-100 Agent Description AgentDMS-100 Agent State to Cisco Agent State Mapping Unified ICM to DMS-100 Agent MappingPeripheral Monitor Table Entries Monitoring Agent Skill Group Assignment ChangeDialed Numbers LabelsUnified ICM Configuration ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218 ACD Configuration Operation InterfaceCompuCALL Bandwidth Requirements Parameter Maximum Meaning Value DMS-100 CompuCALL Interface Specification Q218 DMS-100 Switch Capacity DMS-100 Switch Statistics Provided by NortelMessage Type Bytes DMS-100 CompuCALL Message SizeDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Eicon Card Configuration DetailsNone Eicon Card Configuration DetailsEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Table Scaicoms Appendix a DMS100 Switch Datafill ExampleTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index-1 IndexIndex-2