Cisco Systems DMS-100, SL-100 manual Unified ICM Configuration

Page 30

30 Unified ICM Configuration

EMT Port

CCS EMT Port Number that is

40029

49769

Displayed

 

used by DMS PIM to

 

 

 

 

communicate to CCS.

 

 

 

 

CompuCALL Server EMT port

 

 

 

 

assignments follow the following

 

 

 

 

convention:

 

 

 

 

Port numbers are of the

 

 

 

 

form 4SFFF where

 

 

 

 

S = 0-4

 

 

 

 

corresponds to CCS1 –

 

 

 

 

CCS5 on side A (only CCS1-

 

 

 

 

CCS4 currently supported)

 

 

 

 

= 5-9

 

 

 

 

corresponds to CCS1 –

 

 

 

 

CCS5 on side B (only CCS1-

 

 

 

 

CCS4 currently supported)

 

 

 

 

FFF = customer number * 40 +

 

 

 

 

029

 

 

 

 

 

 

 

 

TCP Port

CCS TCP Port Number that is

40030

49770

Displayed

 

used by third-party application

 

 

 

 

and DMS PIM to communicate

 

 

 

 

to CCS.

 

 

 

 

CompuCALL Server TCP port

 

 

 

 

assignments follow the following

 

 

 

 

convention:

 

 

 

 

Port numbers are of the

 

 

 

 

form 4SFFF where

 

 

 

 

S = 0-4

 

 

 

 

corresponds to CCS1 –

 

 

 

 

CCS5 on side A (only CCS1-

 

 

 

 

CCS4 currently supported)

 

 

 

 

= 5-9

 

 

 

 

corresponds to CCS1 –

 

 

 

 

CCS5 on side B (only CCS1-

 

 

 

 

CCS4 currently supported)

 

 

 

 

FFF = customer number * 40 +

 

 

 

 

030

 

 

 

 

 

 

 

 

ACD Links

See Table 9: ACD Link Setup Options.

 

 

 

 

 

Application

See Table 11: Application Link Setup Options.

 

X25 Links

 

 

 

 

 

 

CompuCALL

It is recommended that ACD Links and Application Links are

Sessions

set up prior to setting up CompuCALL Sessions.

 

 

 

 

 

 

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Contents
Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Iv Contents Index Index-1Contents TablesPage Organization PurposeAudience ViiTypographic Conventions Other PublicationsViii Preface Preface Preface Overview DMS100 PG with CompuCALL Link OverviewCCM Matrix1 CCM Matrix SupportDMS100 PG with CompuCALL Link CCM Matrix2CompuCALL Interface Requirements and Limitations CompuCALL Interface LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Configuring the DMS-100 ACD ServicesSkill Groups Labels Configuring the AgentsDialed Numbers LabelsCompuCALL Session Parameters PG CompuCALL Session ConfigurationDMS-100 PG Label Format Label Format Example MeaningPeripheral Monitor Configuration of ACD Positions PG CompuCALL X.25 Link ConfigurationPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Formats Extension Example Meaning FormatCompuCALL Server CompuCALL ServerTransferring Calls to Non-monitored Devices Param String Formats Simple Case CompuCALL Session Simple CaseComplex Cases CompuCALL Session Complex Case Setup Details CompuCALL Server Setup OptionsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup ACD Link Setup Options Option Option DescriptionName Min Max Session Object Setup Session Object Setup Options Option Name Option Description Value Default Min MaxNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Example of Walk-Away Codes Support for Walk-Away Reason CodesSupport for Walk-Away Reason Codes Walk-Away Codes DefinitionObject Mapping PeripheralPeripheral Targets and Routes Trunks ServicesTrunk Groups Object MappingDefault Peripheral Route Unified ICM to DMS-100 Service MappingUnified ICM DMS-100 Service Description Skill Groups Unified ICM to DMS-100 Skill Group MappingUnified ICM Skill DMS-100 Skill Group Description Unified ICM to DMS-100 Agent Mapping AgentDMS-100 Agent State to Cisco Agent State Mapping Unified ICM DMS-100 Agent DescriptionLabels Monitoring Agent Skill Group Assignment ChangeDialed Numbers Peripheral Monitor Table EntriesUnified ICM Configuration ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218 ACD Configuration Operation InterfaceCompuCALL Bandwidth Requirements DMS-100 Switch Statistics Provided by Nortel DMS-100 CompuCALL Interface Specification Q218DMS-100 Switch Capacity Parameter Maximum Meaning ValueDMS-100 CompuCALL Message Size Message Type BytesDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Details Eicon Card ConfigurationEicon Card Configuration Details NoneEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Appendix a DMS100 Switch Datafill Example Table ScaicomsTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index Index-1Index-2
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