Cisco Systems SL-100 manual Default Peripheral Route, Unified ICM to DMS-100 Service Mapping

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40 Unified ICM Configuration

The following table defines the Service Object member mapping used when configuring a Service in the software.

Table 14: Unified ICM to DMS-100 Service Mapping

 

Unified ICM

 

DMS-100 Service

Description

 

Service

 

 

 

 

 

 

 

 

SkillTargetID

 

none

Unified ICM

 

 

 

 

SkillTargetID

 

 

 

 

defined by Cisco

 

 

 

 

 

 

PeripheralNumber

 

Last four to six digits of Primary

Last four to six

 

 

 

ACD-DN or the Supplementary

digits of Dial Plan

 

 

 

ACD-DN**

Directory Number

 

 

 

 

of the Primary or

 

 

 

 

Supplementary

 

 

 

 

ACD-DN

 

 

 

 

assigned to the

 

 

 

 

ACD Group.

 

 

 

 

 

 

Extension

 

Dial Plan Directory Number of

Dial Plan

 

 

 

Primary ACD-DN if configuring for

Directory Number

 

 

 

a Primary ACD-DN or Dial Plan

of the Primary or

 

 

 

Directory Number of Supplementary

Supplementary

 

 

 

ACD-DN if configuring for a

ACD-DN

 

 

 

Supplementary ACD-DN

assigned to the

 

 

 

 

ACD Group.

 

 

 

 

 

Note: In some customer configurations, the Supplementary ACD-DN could be associated with the service of the Primary ACD-DN.

**The selection of last four to six digits of the Primary ACD-DN or the Supplementary ACD-DN has to be unique within “Service All” in the Configure ICM dialog.

2.12.6.Default Peripheral Route

If the PG is informed of a call for which there is no Peripheral Configuration (PeripheralTarget/Route and/or Service not configured), the call is not tracked. This is likely to occur when the configuration does not match the configuration defined on the DMS-100. An example of this would be when a customer is not routing all call types handled by the switch, but the CTI Link provides events on all Call Types.

To allow some type of monitoring of calls that have no definitive Route/Service mapping, the software provides the Peripheral Default Route. The Peripheral Default Route provides a place holder to gather statistics on calls that are monitored by the CompuCALL Link, which do not map to the configuration. The software will gather Route/Service statistics associated with these unknown calls along with their Termination Call Details.

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Contents Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Iv Contents Index Index-1Contents TablesPage Purpose AudienceOrganization ViiOther Publications Typographic ConventionsViii Preface Preface Preface Overview DMS100 PG with CompuCALL Link OverviewCCM Matrix Support DMS100 PG with CompuCALL LinkCCM Matrix1 CCM Matrix2CompuCALL Interface Requirements and Limitations CompuCALL Interface LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Services Configuring the DMS-100 ACDSkill Groups Configuring the Agents Dialed NumbersLabels LabelsPG CompuCALL Session Configuration DMS-100 PG Label FormatCompuCALL Session Parameters Label Format Example MeaningPG CompuCALL X.25 Link Configuration Peripheral Monitor Configuration of ACD PositionsPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Formats Extension Example Meaning FormatCompuCALL Server Transferring Calls to Non-monitored DevicesCompuCALL Server Param String FormatsSimple Case CompuCALL Session Simple CaseComplex Cases CompuCALL Session Complex Case CompuCALL Server Setup Options Setup DetailsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup Option Option Description ACD Link Setup OptionsName Min Max Session Object Setup Session Object Setup Options Option Name Option Description Value Default Min MaxNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Support for Walk-Away Reason Codes Support for Walk-Away Reason CodesExample of Walk-Away Codes Walk-Away Codes DefinitionPeripheral Object MappingPeripheral Targets and Routes Services Trunk GroupsTrunks Object MappingUnified ICM to DMS-100 Service Mapping Default Peripheral RouteUnified ICM DMS-100 Service Description Unified ICM to DMS-100 Skill Group Mapping Skill GroupsUnified ICM Skill DMS-100 Skill Group Description Agent DMS-100 Agent State to Cisco Agent State MappingUnified ICM to DMS-100 Agent Mapping Unified ICM DMS-100 Agent DescriptionMonitoring Agent Skill Group Assignment Change Dialed NumbersLabels Peripheral Monitor Table EntriesUnified ICM Configuration ACD Configuration Operation Interface ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218CompuCALL Bandwidth Requirements DMS-100 CompuCALL Interface Specification Q218 DMS-100 Switch CapacityDMS-100 Switch Statistics Provided by Nortel Parameter Maximum Meaning ValueDMS-100 CompuCALL Message Size Message Type BytesDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Details Eicon Card ConfigurationEicon Card Configuration Details NoneEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Appendix a DMS100 Switch Datafill Example Table ScaicomsTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index Index-1Index-2

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.
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