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12 Overview
1.1. DMS100 PG with CompuCALL Link
The DMS100 PG can run in simplex or duplex configurations. In a duplex configuration, only one side of the PG will maintain CompuCALLF1F X.25 Link or a TCP/IP connection at any given time.
Figure 1: CompuCALL Interface with DMS100
The DMS100 PG can invoke the ANSWER, RELEASE, HOLD and UNHOLD of incoming calls to ACD agent, Centrex line or Residential line. The CompuCALLF2F messages,
CallsF3F like
Note: Since the CompuCALL interface in the release 08.01 does not support Call Conference (CNF) key, it is required that CNF key not be
1CompuCALL is a protocol that provides a data communications channel between a computer and a switch that allows an operating company to provide coordinated
2These messages are supported with the CompuCALL interface from release 07.01 onwards.
3These messages are supported with CompuCALL software release 08.01 onwards.