Cisco Systems Comprehensive CompuCALL Configuration for Peripheral Monitoring of ACD Positions
Page 21

Peripheral Monitor Configuration of ACD Positions

21

If you configure the PG to connect at SCAI-11F1F, irrespective of the SCAI level set on the DMS100 switch, the PG will function with the switch.

There is no specific configuration required on the DMS100 switch to ensure that PG connects with a lower SCAI level set at the PG. The DMS100 switch handles the configuration transparently and auto- negotiates the SCAI version (ServiceVersion) with the PG.

2.8. PG CompuCALL X.25 Link Configuration

This section describes how the PG must be configured through the Setup program to talk to the CompuCALL X.25 Link.

Table 5: CompuCALL Link Parameters

X.25 Link Parameter

Example

Description

X25

Port

1

Integer identifier for the X25

 

 

 

card install on the local

 

 

 

computer

 

 

 

 

X25

User Data

0 0 0 0

Four octets of data (each octet

 

 

 

ranging from 0 to 255,

 

 

 

expressed in hexadecimal).

 

 

 

These data are provided by the

 

 

 

Interexchange Carrier as the

 

 

 

PROTOCOL subfield. Each

 

 

 

octet is separated by a white

 

 

 

space

 

 

 

 

X25

Local Address

02402027

Is X.25 DTE address of the

 

 

 

local computer provided by

 

 

 

the system administrator

 

 

 

 

X25

Remote Address

00000555

X.25 DTE address of the

 

 

 

remote switch provided by the

 

 

 

system administrator

 

 

 

 

2.9. Peripheral Monitor Configuration of ACD Positions

To be able to monitor the CompuCALL event messages, you must configure all of your Primary ACD or Secondary DN positions in the peripheral monitor table. The DMS-100 Peripheral Gateway will perform a DV_DN_ASSOCIATION for each of the Primary ACD DNs configured in the Peripheral Monitor TableF2F. If the DMS-100 PG specifies a Primary ACD DN to be associated with the current session, the DMS-100

1The PG continues to support SCAI-11 and no new features that are part of SCAI versions higher than SCAI-11 are supported by the PG.

2All the devices associated in the call need to be monitored by the DMS100 PG, in order to avoid any missing events being missed from the DMS100 to the system. These events could impact system functionalities like call routing, reporting etc.

Page 20 Page 22
Image 21
Page 20 Page 22
Contents Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Index Index-1 Iv ContentsTables ContentsPage Audience PurposeOrganization ViiTypographic Conventions Other PublicationsViii Preface Preface Preface Overview Overview DMS100 PG with CompuCALL LinkDMS100 PG with CompuCALL Link CCM Matrix SupportCCM Matrix1 CCM Matrix2CompuCALL Interface Limitations CompuCALL Interface Requirements and LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Configuring the DMS-100 ACD ServicesSkill Groups Dialed Numbers Configuring the AgentsLabels LabelsDMS-100 PG Label Format PG CompuCALL Session ConfigurationCompuCALL Session Parameters Label Format Example MeaningPeripheral Monitor Configuration of ACD Positions PG CompuCALL X.25 Link ConfigurationPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Example Meaning Format Extension FormatsTransferring Calls to Non-monitored Devices CompuCALL ServerCompuCALL Server Param String FormatsCompuCALL Session Simple Case Simple CaseComplex Cases CompuCALL Session Complex Case Setup Details CompuCALL Server Setup OptionsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup ACD Link Setup Options Option Option DescriptionName Min Max Option Name Option Description Value Default Min Max Session Object Setup Session Object Setup OptionsNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Support for Walk-Away Reason Codes Support for Walk-Away Reason CodesExample of Walk-Away Codes Walk-Away Codes DefinitionObject Mapping PeripheralPeripheral Targets and Routes Trunk Groups ServicesTrunks Object MappingDefault Peripheral Route Unified ICM to DMS-100 Service MappingUnified ICM DMS-100 Service Description Skill Groups Unified ICM to DMS-100 Skill Group MappingUnified ICM Skill DMS-100 Skill Group Description DMS-100 Agent State to Cisco Agent State Mapping AgentUnified ICM to DMS-100 Agent Mapping Unified ICM DMS-100 Agent DescriptionDialed Numbers Monitoring Agent Skill Group Assignment ChangeLabels Peripheral Monitor Table EntriesUnified ICM Configuration ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218 ACD Configuration Operation InterfaceCompuCALL Bandwidth Requirements DMS-100 Switch Capacity DMS-100 CompuCALL Interface Specification Q218DMS-100 Switch Statistics Provided by Nortel Parameter Maximum Meaning ValueMessage Type Bytes DMS-100 CompuCALL Message SizeDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Eicon Card Configuration DetailsNone Eicon Card Configuration DetailsEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Table Scaicoms Appendix a DMS100 Switch Datafill ExampleTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index-1 IndexIndex-2

SL-100, DMS-100 specifications

Cisco Systems DMS-100 and SL-100 are advanced digital media systems that play a crucial role in the telecommunications landscape. These platforms are designed primarily for the efficient delivery of voice and data services, making them integral components in the next-gen network architecture.

The DMS-100 is known for its robustness, serving as a digital central office switch. It supports the essential functions of voice service delivery, including call processing, routing, and signaling for local and long-distance calls. One of its standout features is its adaptability, allowing service providers to scale services based on demand. This scalability ensures that operators can efficiently manage large volumes of voice traffic without compromising on quality.

On the other hand, the SL-100 is distinguished by its flexibility and cost-effectiveness. It is a compact, modular platform that enables operators to offer a variety of services, including VoIP, multimedia communications, and more. The SL-100’s design caters to smaller service providers or those looking to extend their services without a massive infrastructure investment. Its modularity ensures that operators can add or change functionalities as the market evolves.

Both systems incorporate advanced technologies crucial for modern telecommunications. They leverage softswitch technology, which facilitates the transition from traditional circuit-switched networks to IP-based architectures. This shift allows for better resource utilization and reduced operational costs, as voice calls can be transmitted over existing data networks.

Moreover, both the DMS-100 and SL-100 support HD Voice and other enhancements that ensure crystal-clear voice quality. They employ various codecs and signaling protocols, including H.323 and SIP, ensuring compatibility with a wide range of devices and platforms. Additionally, both systems provide extensive monitoring and management capabilities, allowing service providers to analyze performance metrics and quickly troubleshoot issues.

In terms of security, Cisco has integrated several features that protect against unauthorized access and service disruptions. This focus on security is essential, particularly as networks become more interconnected and exposed to potential threats.

Overall, the Cisco DMS-100 and SL-100 embody pioneering technologies that meet the demanding needs of modern telecommunications. Their combination of scalability, flexibility, security, and advanced features makes them invaluable assets for service providers striving to deliver high-quality voice and data services in an ever-evolving digital landscape.
Top Page Image Contents