Cisco Systems DMS-100, SL-100 ACD Link Setup Options, Option Option Description, Name Min Max

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32 Unified ICM Configuration

Table 9: ACD Link Setup Options

	Option		Option Description			Value			Default
	Name
	Name					Min	Max


	Link ID		ID used in error/status messages		1		8		Displayed
			which reference the link. When
			default is used (recommended)
			this corresponds to labels used
			in the “Session Configuration”
			dialog box’s “ACD Link IDs”
			check boxes.

	Link Name		Link name used in error/status			Up to 40			None
			messages which reference the			ASCII
			link.			characters.

	X25 Port		EICON X.25 Port number.		1		8		None
	Number

	X25 Local		Not used.			Up to 14			None
	Address					decimal
						digits.

	TCP Port		DMS-100 switch TCP well-		2500.				2500
	Number		known port number

	TCP Host		DMS-100 switch Host Name			N/A			None
	Name

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Contents

Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Iv Contents Index Index-1Contents TablesPage Purpose AudienceOrganization ViiViii Preface Typographic ConventionsOther Publications Preface Preface Overview DMS100 PG with CompuCALL Link OverviewCCM Matrix Support DMS100 PG with CompuCALL LinkCCM Matrix1 CCM Matrix2CompuCALL Interface Requirements and Limitations CompuCALL Interface LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Skill Groups Configuring the DMS-100 ACDServices Configuring the Agents Dialed NumbersLabels LabelsPG CompuCALL Session Configuration DMS-100 PG Label FormatCompuCALL Session Parameters Label Format Example MeaningPG CompuCALL X.25 Link Configuration Peripheral Monitor Configuration of ACD PositionsPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Formats Extension Example Meaning FormatCompuCALL Server Transferring Calls to Non-monitored DevicesCompuCALL Server Param String FormatsSimple Case CompuCALL Session Simple CaseComplex Cases CompuCALL Session Complex Case Option Option Description Value Default Name Min Max Setup DetailsCompuCALL Server Setup Options Unified ICM Configuration ACD Link Setup Name Min Max ACD Link Setup OptionsOption Option Description Session Object Setup Session Object Setup Options Option Name Option Description Value Default Min MaxNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Support for Walk-Away Reason Codes Support for Walk-Away Reason CodesExample of Walk-Away Codes Walk-Away Codes DefinitionPeripheral Targets and Routes Object MappingPeripheral Services Trunk GroupsTrunks Object MappingUnified ICM DMS-100 Service Description Default Peripheral RouteUnified ICM to DMS-100 Service Mapping Unified ICM Skill DMS-100 Skill Group Description Skill GroupsUnified ICM to DMS-100 Skill Group Mapping Agent DMS-100 Agent State to Cisco Agent State MappingUnified ICM to DMS-100 Agent Mapping Unified ICM DMS-100 Agent DescriptionMonitoring Agent Skill Group Assignment Change Dialed NumbersLabels Peripheral Monitor Table EntriesUnified ICM Configuration ACD Configuration Operation Interface CompuCALL Bandwidth Requirements DMS-100 CompuCALL Interface Specification Q218ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218 DMS-100 Switch CapacityDMS-100 Switch Statistics Provided by Nortel Parameter Maximum Meaning ValueDMS-100 CompuCALL Message Size Message Type BytesDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Details Eicon Card ConfigurationEicon Card Configuration Details NoneEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Appendix a DMS100 Switch Datafill Example Table ScaicomsTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index Index-1Index-2