Cisco Systems DMS-100, SL-100 manual Application Configuration Application Configuration Options

Page 36

36 Unified ICM Configuration

X25

Port

EICON X.25 port number.

1

 

8

1

 

 

 

 

 

 

 

X25

Local

X.25 DTE address assigned to

Up to 14

 

 

Address

the X.25 Link. Used only for

decimal digits.

 

 

 

documentation purposes when

 

 

 

 

 

 

X.25 Link is attached to X.25

 

 

 

 

 

 

Packet switch.

 

 

 

 

 

 

 

 

 

 

 

Figure 10: Application Configuration

Table 12: Application Configuration Options

Option Name

Option Description

Value

 

Default

 

 

Min

Max

 

Application Name

Name of application for

ASCII Text

none

 

documentation purposes

 

 

 

 

and as it will appear in

 

 

 

 

error/status messages

 

 

 

 

 

 

 

 

Desired Link Count

Desired number of

1

8

1

 

active links. The desired

 

 

 

 

number for the Session

 

 

 

 

is the desired number

 

 

 

 

for the active

 

 

 

 

application with the

 

 

 

 

highest priority.

 

 

 

 

 

 

 

 

Minimum Link Count

Minimum number of

1

8

1

 

active links. In future

 

 

 

 

duplex CCS

 

 

 

 

configurations, this

 

 

 

 

value defines a

 

 

 

 

threshold for failover to

 

 

 

 

duplex CCS.

 

 

 

 

 

 

 

 

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Contents
Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 Contents Iv Contents Index Index-1Contents TablesPage Purpose AudienceOrganization ViiTypographic Conventions Other PublicationsViii Preface Preface Preface Overview DMS100 PG with CompuCALL Link OverviewCCM Matrix Support DMS100 PG with CompuCALL LinkCCM Matrix1 CCM Matrix2CompuCALL Interface Requirements and Limitations CompuCALL Interface LimitationsNortel DMS100 Switch Limitations Nortel DMS100 Switch LimitationsPage Unified ICM Configuration Configuring the DMS-100 ACD ServicesSkill Groups Configuring the Agents Dialed NumbersLabels LabelsPG CompuCALL Session Configuration DMS-100 PG Label FormatCompuCALL Session Parameters Label Format Example MeaningPG CompuCALL X.25 Link Configuration Peripheral Monitor Configuration of ACD PositionsPeripheral Monitor Configuration of ACD Positions CompuCALL Link ParametersUnified ICM Configuration Peripheral Monitor Configuration Window Extension Formats Extension Example Meaning FormatCompuCALL Server Transferring Calls to Non-monitored DevicesCompuCALL Server Param String FormatsSimple Case CompuCALL Session Simple CaseComplex Cases CompuCALL Session Complex Case Setup Details CompuCALL Server Setup OptionsOption Option Description Value Default Name Min Max Unified ICM Configuration ACD Link Setup ACD Link Setup Options Option Option Description Name Min Max Session Object Setup Session Object Setup Options Option Name Option Description Value Default Min MaxNot implemented Application X.25 Link Setup Application Link Setup Options Application Configuration Application Configuration Options Support for Walk-Away Reason Codes Support for Walk-Away Reason CodesExample of Walk-Away Codes Walk-Away Codes DefinitionObject Mapping PeripheralPeripheral Targets and Routes Services Trunk GroupsTrunks Object MappingDefault Peripheral Route Unified ICM to DMS-100 Service MappingUnified ICM DMS-100 Service Description Skill Groups Unified ICM to DMS-100 Skill Group MappingUnified ICM Skill DMS-100 Skill Group Description Agent DMS-100 Agent State to Cisco Agent State MappingUnified ICM to DMS-100 Agent Mapping Unified ICM DMS-100 Agent DescriptionMonitoring Agent Skill Group Assignment Change Dialed NumbersLabels Peripheral Monitor Table EntriesUnified ICM Configuration ACD Configuration Operation Interface DMS-100 CompuCALL Interface Specification Q218 ACD Configuration Operation InterfaceCompuCALL Bandwidth Requirements DMS-100 CompuCALL Interface Specification Q218 DMS-100 Switch CapacityDMS-100 Switch Statistics Provided by Nortel Parameter Maximum Meaning ValueDMS-100 CompuCALL Message Size Message Type BytesDMS-100 Peripheral Gateway Capacity Post-Routing Eicon Card Configuration Eicon Card Configuration Details Eicon Card ConfigurationEicon Card Configuration Details NoneEcmodule Trace Hdlc /P Appendix a DMS100 Switch Datafill Example Appendix a DMS100 Switch Datafill Example Table ScaicomsTable Scaigrp Appendix a DMS100 Switch Datafill Example Table Scaiprof Table Acdgrp Index Index-1Index-2
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