Cisco Systems PAP2 manual Appendix a Troubleshooting

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Phone Adapter with 2 Ports for Voice-over-IP

7.Reboot one of your networked computers, and check to see if you have an active Internet connection.

8.Pick up the telephone. You should now have a dial tone.

•Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the Phone Adapter. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).

Before you set up port forwarding on your router, change two of the Phone Adapter’s settings using its Interactive Voice Response Menu. First, disable its DHCP feature, and then assign a static IP address to the Phone Adapter. Refer to “Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu” for instructions.

If you have a non-Linksys router, refer to its documentation for instructions. If you have a Linksys router, then follow these instructions:

1.On one of your networked computers, open your web browser.

2.Access the Router’s Web-based Utility by going to http://192.168.1.1 or the IP address of the Router.

3.A login screen will appear. Leave the User Name field blank. Enter the Router’s password (the default is admin) in the Password field. Then click the OK button.

4.Click the Applications & Gaming tab, and then click the Port Range Forwarding tab.

5.For each port range you must specify, enter a different name in the Application field. Then enter the number or range of external port(s) used by the Phone Adapter.

6.Select the protocol you will be using, UDP.

7.Enter the IP address of the Phone Adapter. For example, if the Phone Adapter’s IP address is 192.168.1.100, you would enter 100 in the field provided.

16	Appendix A: Troubleshooting
	Common Problems and Solutions

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Contents Phone Adapter Page How to Use this Guide Copyright and TrademarksPhone Adapter with 2 Ports for Voice-over-IP Table of Contents Back Panel Front PanelWelcome IntroductionWhat’s in this Guide? Introduction Getting to Know the Phone Adapter Back Panel PortsIncoming call has been detected Front PanelPhone Adapter’s LEDs are located on the front panel An incoming call has been detectedOverview Connecting the Phone AdapterInstructions for Connecting the Phone Adapter InternetFollow the instructions provided by Vonage Connect the Telephone CableRemove the plate from the Phone Adapter’s bottom panel Placement OptionsStand Option Phone Adapter’s Interactive Voice Response MenuWall-Mount Option Measurement between Wall-Mount SlotsAccessing the Interactive Voice Response Menu Using the Phone Adapter’s Interactive Voice Response MenuUsing the Interactive Voice Response Menu Not press any other keys until you Use this command to enter Response MenuInteractive Voice Response Menu Key or hang up to exitEnter 0 to disable Has been enabled or disabled. If101 Enter 1 to enable Check Dhcp 100Subnet Mask Mask using Address usingStatic IP address When entering a Decimal point Network mask When entering a Decimal pointPhone Adapter Manual Reboot 732668 Address Address usingStatic gateway IP address When entering a Decimal point 131 Enter the IPConfiguring the Settings for Your Internet Phone Service Appendix a Troubleshooting Common Problems and SolutionsAppendix a Troubleshooting IP address Phone Adapter Internet phone 53 to Application Start and End Protocol IP Address EnableInternet phone 5060 to IP address Phone Adapter Internet phone 69 toPhone Adapter with 2 Ports for Voice-over-IP Application Start and End Protocol IP Address Enable Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Application Start and End Protocol IP Address Enable Frequently Asked Questions Ethernet LED does not light upCan I make calls while I’m browsing the Internet? Shared Resources Appendix B Windows HelpNetwork Neighborhood/My Network Places Appendix B Windows Help Appendix C Glossary Appendix C Glossary Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Appendix D Specifications Storage Humidity ~90% Non-Condensing Dimensions 98 x 3.98 x H x DMm x 101 mm x 15 mm Appendix E Warranty Information Limited WarrantyAppendix E Warranty Information Appendix F Regulatory Information FCC StatementAppendix F Regulatory Information Linksys VonageToll-free from US