Cisco Systems Unified MeetingPlace Web Conferencing manual Installation Problems, What to Do First

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C H A P T E R 5

Troubleshooting the Web Conferencing

Installation

This chapter describes how to troubleshoot common problems that can occur while installing Cisco Unified MeetingPlace Web Conferencing.

This chapter contains the following sections:

•Installation Problems, page 5-1

•Server Connection Problems, page 5-3

•Meeting Room Connection Problems, page 5-3

Installation Problems

This section contains the following information:

•What to Do First, page 5-1

•Checking That the Cisco MCS Operating System Version Meets the Requirement, page 5-2

•Obtaining Additional Assistance, page 5-3

What to Do First

If the web server is not working properly, try the following troubleshooting tasks:

1.Restart the Cisco Unified MeetingPlace Web Conferencing services:

a.From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services.

b.Right-clickCisco MeetingPlace Web Conferencing and choose Start.

c.If you stopped any other gateway services, reboot them by right-clicking the service and choosing Start.

d.Close the Services control panel.

2.If the server is still not working properly, check the debug log for a possible time zone/daylight savings setting problem. Perform the “To Check For a Time Zone/Daylight Savings Time Conflict” procedure on page 5-2.

3.If the server is still not working properly, reboot the server.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x

	OL-13418-01	5-1

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Contents Text Part Number OL-13418-01 Corporate HeadquartersPage N T E N T S Installing Web Conferencing Uninstalling Web Conferencing or SQL Server Software A-1 OL-13418-01 Audience PurposeTerm Definition Used in This Document As Naming ConventionsConvention Description Documentation ConventionsProduct Documentation DVD Ordering Documentation Cisco.comReporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Product Alerts and Field Notices Obtaining Technical AssistanceCisco Support Website Definitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information About Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlaceComponent Description Overview of Web Conferencing ComponentsCommon Endpoints Benefits of Web ConferencingIncreased Reliability Overview of the Cisco MeetingPlace Agent ServiceHow Users Connect to Web Conferencing Isapi Terms for Single Sign On Software Integration Configuration RestrictionsTerms of Use Cisco Policy for Use of Third-Party SoftwareTerms of Support for Single Sign On Software Integration New Feature and Enhancement Information OL-13418-01 Preinstallation Tasks Web Conferencing Installing Web ConferencingInstalling SQL Server on a Remote Server Parameter Description and Value Gathering Web Conferencing Installation ValuesWeb server primary hostname To Install the Operating System on the Cisco MCS Server Installation Tasks Web ConferencingInstalling the Operating System on the Cisco MCS Server Configuring Network Settings on the Cisco MCS ServerConfigure a Single NIC with Both IP Configure NIC Teaming on the Cisco MCS Right click Local Area Connection 2 and click Enable To Configure One IP Address per NIC on the Cisco MCS ServerInstalling Web Conferencing To Install Cisco Unified MeetingPlace Web Conferencing Before You BeginRestriction OL-13418-01 Defining the Web Conferencing Server Hostname Information Postinstallation Tasks Web ConferencingTesting the Web Conferencing Installation To Test the Web Server Home Page ConnectionTo Test the Meeting Console Connection Creating a Least-Privileged SQL Account for Web Conferencing Dbdatareader Dbdatawriter Dbddladmin Configuring SSL About Segmented Meeting Access About the SMA-2S Configuration Example About the SMA-2S Configuration with SSL and Segmented DNSAbout the SMA-2S Configuration and Video-Enabled Systems Page OL-13418-01 A P T E R Web Conferencing Clusters One Cluster Configuration Web Conferencing Load Balancing and Failover Capability Load Balancing Behavior with Internal and External Clusters Then End-User Experience During Meeting Console FailoverBefore You Begin To Prepare the External Cluster Preparing the Internal ClusterPreparing the External Cluster Before You Begin To Prepare the Internal ClusterTo Install the First Internal Web Server Installing the First Internal Web ServerInstalling Additional Internal Web Servers To Install Additional Internal Web ServersRestrictions To Copy Guids from the Internal to the External Web Server Copying Guids from the Internal to the External Web ServerTo Install the First External Web Server Installing the First External Web ServerTo Install Additional External Web Servers Installing Additional External Web ServersLinking the Internal and External Servers To Configure Redirection of External MeetingsSynchronizing Purge Parameters Configuring SSL Optional To View the Web Conferencing Load on a Server Viewing the Web Conferencing Load on a ServerWhat to Do First Installation ProblemsLook for a pair of messages similar to the following To Check For a Time Zone/Daylight Savings Time ConflictTo Configure the Full Web Conferencing Ports Setting Server Connection ProblemsMeeting Room Connection Problems To Resolve Http Connection ProblemsClick Save Changes To Uninstall Web Conferencing Software Uninstalling Web Conferencing SoftwareTo Remove SQL Server Software Reboot the serverD E IN-2 IN-3 IN-4