Cisco Systems Unified MeetingPlace Web Conferencing manual Server Connection Problems

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Chapter 5 Troubleshooting the Web Conferencing Installation

Server Connection Problems

Step 2 In the OS Image field, verify the operating system version.

Step 3 Click OK to close the MCS Version Utility.

Obtaining Additional Assistance

If there is a problem with a Windows service or the web server loses its connection, go to the

drive:\Program Files\Cisco Systems\MPWeb\datasvc directory and run Dcdiags.bat as soon as possible to generate a server log. All diagnostic information is stored in the Cisco Systems\MPWeb\Diagnostics directory.

Zip these files, and send them to your Cisco support representative for additional assistance.

Server Connection Problems

The web server must be able to connect to itself by using the hostname you configured on the Web Server administrative page. This is also the hostname used by end users to connect to this web server.

Connection problems are most likely caused by firewall-related configurations.

The following procedure uses hostname.domain.com as an example. Replace hostname.domain.com with your web server’s actual FQDN.

To Resolve HTTP Connection Problems

Step 1 From the web server, use a web browser to connect to http://hostname.domain.com.

Step 2 If you receive an error message, add the following line to the C:\WINNT\System32\drivers\etc\hosts file:

127.0.0.1 hostname.domain.com

Step 3 Try to connect to http://hostname.domain.com again.

Meeting Room Connection Problems

If users are not able to access the full meeting room after upgrading the Audio Server from a previous release, it is possible that the Full Web Conferencing Ports setting on the Audio Server is incorrect. Perform the following procedure to configure the Full Web Conferencing Ports setting to match the number of web conferencing licenses available on your Audio Server.

To Configure the Full Web Conferencing Ports Setting

Step 1 Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server.

Step 2 Click Administration > Configure.

Step 3 Click Server Configuration, then click Query.

Step 4 Click the value for Full Web Conferencing Ports and enter the number of web conferencing licenses purchased.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x

	OL-13418-01	5-3

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Contents Text Part Number OL-13418-01 Corporate HeadquartersPage N T E N T S Installing Web Conferencing Uninstalling Web Conferencing or SQL Server Software A-1 OL-13418-01 Audience PurposeTerm Definition Used in This Document As Naming ConventionsConvention Description Documentation ConventionsProduct Documentation DVD Ordering Documentation Cisco.comCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Support Website Product Alerts and Field NoticesObtaining Technical Assistance Definitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information About Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlaceComponent Description Overview of Web Conferencing ComponentsCommon Endpoints Benefits of Web ConferencingIncreased Reliability Overview of the Cisco MeetingPlace Agent ServiceHow Users Connect to Web Conferencing Isapi Terms of Use Configuration RestrictionsCisco Policy for Use of Third-Party Software Terms for Single Sign On Software IntegrationTerms of Support for Single Sign On Software Integration New Feature and Enhancement Information OL-13418-01 Preinstallation Tasks Web Conferencing Installing Web ConferencingInstalling SQL Server on a Remote Server Parameter Description and Value Gathering Web Conferencing Installation ValuesWeb server primary hostname Installing the Operating System on the Cisco MCS Server Installation Tasks Web ConferencingConfiguring Network Settings on the Cisco MCS Server To Install the Operating System on the Cisco MCS ServerConfigure a Single NIC with Both IP Configure NIC Teaming on the Cisco MCS Right click Local Area Connection 2 and click Enable To Configure One IP Address per NIC on the Cisco MCS ServerInstalling Web Conferencing Restriction To Install Cisco Unified MeetingPlace Web ConferencingBefore You Begin OL-13418-01 Defining the Web Conferencing Server Hostname Information Postinstallation Tasks Web ConferencingTo Test the Meeting Console Connection Testing the Web Conferencing InstallationTo Test the Web Server Home Page Connection Creating a Least-Privileged SQL Account for Web Conferencing Dbdatareader Dbdatawriter Dbddladmin Configuring SSL About Segmented Meeting Access About the SMA-2S Configuration Example About the SMA-2S Configuration with SSL and Segmented DNSAbout the SMA-2S Configuration and Video-Enabled Systems Page OL-13418-01 A P T E R Web Conferencing Clusters One Cluster Configuration Web Conferencing Load Balancing and Failover Capability Load Balancing Behavior with Internal and External Clusters Then End-User Experience During Meeting Console FailoverBefore You Begin Preparing the External Cluster Preparing the Internal ClusterBefore You Begin To Prepare the Internal Cluster To Prepare the External ClusterTo Install the First Internal Web Server Installing the First Internal Web ServerRestrictions Installing Additional Internal Web ServersTo Install Additional Internal Web Servers To Copy Guids from the Internal to the External Web Server Copying Guids from the Internal to the External Web ServerTo Install the First External Web Server Installing the First External Web ServerTo Install Additional External Web Servers Installing Additional External Web ServersLinking the Internal and External Servers To Configure Redirection of External MeetingsSynchronizing Purge Parameters Configuring SSL Optional To View the Web Conferencing Load on a Server Viewing the Web Conferencing Load on a ServerWhat to Do First Installation ProblemsLook for a pair of messages similar to the following To Check For a Time Zone/Daylight Savings Time ConflictMeeting Room Connection Problems Server Connection ProblemsTo Resolve Http Connection Problems To Configure the Full Web Conferencing Ports SettingClick Save Changes To Uninstall Web Conferencing Software Uninstalling Web Conferencing SoftwareTo Remove SQL Server Software Reboot the serverD E IN-2 IN-3 IN-4