Cisco Systems Unified MeetingPlace Web Conferencing manual

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Chapter 5 Troubleshooting the Web Conferencing Installation

Installation Problems

4.If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing installer again in Repair mode.

5.If the server is still not working properly, collect the following installation logs and contact your Cisco support representative:

•mpwebstp.log

•mpwebstp-sql.log

•mpwebstp-sql2ksp4.log

Web Conferencing installation logs are in the C:\Winnt directory.

To Check For a Time Zone/Daylight Savings Time Conflict

Step 1 In Windows Explorer, browse to the

<drive>:Program Files\Cisco Systems\MPWeb\WebConf\logs\support directory. Step 2 Open the debug.log file.

Step 3 Look for a pair of messages similar to the following:

brze (d) <status code="invalid"><invalid field="time-zone-id" type="id" subcode="missing"/></status>

brze (d) com.macromedia.airspeed.StatusException$Invalid$Missing: <status code="invalid"><invalid field="time-zone-id" type="id" subcode="missing"/></status>

Step 4 If you see these messages, open the Date and Time Properties window by double-clicking the system time in the Windows menu bar. If all of the areas in your time zone regularly observe daylight savings time, you may need to check Automatically Adjust Clock for Daylight Saving Changes.

Step 5 If you made changes to the date and time properties, restart the Cisco Unified MeetingPlace Web Conferencing services:

e.From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services.

f.Right-clickCisco MeetingPlace Web Conferencing and choose Start.

g.If you stopped any other gateway services, reboot them by right-clicking the service and choosing Start.

h.Close the Services control panel.

Checking That the Cisco MCS Operating System Version Meets the Requirement

You must have the required operating system version installed on a Cisco MCS before attempting to install Cisco Unified MeetingPlace Web Conferencing. Refer to System Requirements for Cisco Unified MeetingPlace Release 6.0 at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.

To Check That the Cisco MCS Operating System Version Meets the Requirement

Step 1 From the Windows Start menu, click Cisco OS Version. The MCS Version Utility opens.

Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x

5-2

OL-13418-01

 

 

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Contents Corporate Headquarters Text Part Number OL-13418-01Page N T E N T S Installing Web Conferencing Uninstalling Web Conferencing or SQL Server Software A-1 OL-13418-01 Purpose AudienceNaming Conventions Term Definition Used in This Document AsDocumentation Conventions Convention DescriptionCisco.com Product Documentation DVD Ordering DocumentationDocumentation Feedback Reporting Security Problems in Cisco ProductsCisco Product Security Overview Obtaining Technical Assistance Product Alerts and Field NoticesCisco Support Website Submitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information About Cisco Unified MeetingPlace About Cisco Unified MeetingPlace Web ConferencingOverview of Web Conferencing Components Component DescriptionBenefits of Web Conferencing Common EndpointsOverview of the Cisco MeetingPlace Agent Service Increased ReliabilityHow Users Connect to Web Conferencing Isapi Configuration Restrictions Terms of UseCisco Policy for Use of Third-Party Software Terms for Single Sign On Software IntegrationTerms of Support for Single Sign On Software Integration New Feature and Enhancement Information OL-13418-01 Installing Web Conferencing Preinstallation Tasks Web ConferencingInstalling SQL Server on a Remote Server Gathering Web Conferencing Installation Values Parameter Description and ValueWeb server primary hostname Installation Tasks Web Conferencing Installing the Operating System on the Cisco MCS ServerConfiguring Network Settings on the Cisco MCS Server To Install the Operating System on the Cisco MCS ServerConfigure a Single NIC with Both IP Configure NIC Teaming on the Cisco MCS To Configure One IP Address per NIC on the Cisco MCS Server Right click Local Area Connection 2 and click EnableInstalling Web Conferencing Before You Begin To Install Cisco Unified MeetingPlace Web ConferencingRestriction OL-13418-01 Postinstallation Tasks Web Conferencing Defining the Web Conferencing Server Hostname InformationTo Test the Web Server Home Page Connection Testing the Web Conferencing InstallationTo Test the Meeting Console Connection Creating a Least-Privileged SQL Account for Web Conferencing Dbdatareader Dbdatawriter Dbddladmin Configuring SSL About Segmented Meeting Access About the SMA-2S Configuration About the SMA-2S Configuration with SSL and Segmented DNS ExampleAbout the SMA-2S Configuration and Video-Enabled Systems Page OL-13418-01 A P T E R Web Conferencing Clusters One Cluster Configuration Web Conferencing Load Balancing and Failover Capability Load Balancing Behavior with Internal and External Clusters End-User Experience During Meeting Console Failover ThenBefore You Begin Preparing the Internal Cluster Preparing the External ClusterBefore You Begin To Prepare the Internal Cluster To Prepare the External ClusterInstalling the First Internal Web Server To Install the First Internal Web ServerTo Install Additional Internal Web Servers Installing Additional Internal Web ServersRestrictions Copying Guids from the Internal to the External Web Server To Copy Guids from the Internal to the External Web ServerInstalling the First External Web Server To Install the First External Web ServerInstalling Additional External Web Servers To Install Additional External Web ServersTo Configure Redirection of External Meetings Linking the Internal and External ServersSynchronizing Purge Parameters Configuring SSL Optional Viewing the Web Conferencing Load on a Server To View the Web Conferencing Load on a ServerInstallation Problems What to Do FirstTo Check For a Time Zone/Daylight Savings Time Conflict Look for a pair of messages similar to the followingServer Connection Problems Meeting Room Connection ProblemsTo Resolve Http Connection Problems To Configure the Full Web Conferencing Ports SettingClick Save Changes Uninstalling Web Conferencing Software To Uninstall Web Conferencing SoftwareReboot the server To Remove SQL Server SoftwareD E IN-2 IN-3 IN-4
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