Cisco Systems OL-25111-01 manual Preparing the Server

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Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Preparing to Install Service Monitor

Preparing the Server

Note The system that you use for your Service Monitor server should meet all the security guidelines that Microsoft recommends for Windows 2003 Server. See the NSA website for security guidance (http://www.nsa.gov/ia/mitigation_guidance/security_configuration_guides/operating_systems.shtml).

Specifically, the TCP/IP stack should be hardened to avoid denial of service attacks. Refer to the section "Security Consideration for Network Attacks" on page 121 of the The Windows Server 2003 - Security Guide, v2.1 which can be downloaded from the NSA website.

Service Monitor is already installed on a server when you install Operations Manager. To activate Service Monitor on such a server, register your PAK on Cisco.com and install the license file for Cisco Unified Service Monitor. (See Licensing, page B-1.)

Before installing, reinstalling, or upgrading Service Monitor, do the following:

•Verify that the Primary and Active regional settings on your Windows system are set to either US English or Japanese. Other options are not supported by Service Monitor.

You can set the Active regional settings in Control Panel > Regional and Language Options > Regional Options.

•Set the correct date and time on the system. For more information, see Common Services online help.

•Verify that the drive that you choose to install Service Monitor on is an NTFS file system.

•Verify that the fully qualified domain name of the system on which Service Monitor is installed is Domain Name System (DNS) resolvable. The IP address must be resolvable to the DNS, and the DNS must be resolvable to the IP address (forward and reverse lookup, in DNS terms). To check name resolution on the Service Monitor server, in a command prompt, run the command NMSROOT\bin>smNameRes.exe.

Note NMSROOT is the directory where Service Monitor is installed on your system. If you selected the default directory during installation, it is C:\PROGRA~1\CSCOpx.

•Disable the virus scan software on your system. You can restart it after the installation is complete.

•Disable Cisco Security Agent if it is running on your system. You can restart it after the installation is complete.

•Close all open or active programs. Do not run other programs during the installation process.

Do not install Service Monitor on:

•A Primary Domain Controller (PDC) or Backup Domain Controller (BDC).

•An Advanced Server with terminal services enabled in application server mode. You must install Service Monitor on a system with a static IP address.

You can perform the following tasks either before or after you complete the installation:

•Configure the Service Monitor server to use the same NTP server that Unified Communications Manager uses. See NTP Configuration Notes, page 2-3.

•Obtain the license file or files for Service Monitor. See Licensing, page B-1.

Installation Guide for Cisco Unified Service Monitor

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Contents Installation Guide for Cisco Unified Service Monitor Americas HeadquartersPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Conventions AudienceConvention Product Documentation Related DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Prerequisites Product OverviewServer Requirements Server and Client System RequirementsGuidelines, Description Specifications Configuration Notes,LAN Settings Client RequirementsVMware Guidelines Component Minimum RequirementPrerequisites Server and Client System Requirements Windows 2003 /Windows Server Features Enabling and Disabling Fips on a Windows ServerProtocol Port Number Service Name Port UsagePort Protocol Number Service Name 50001 SOAPMonitorOL-25111-01 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Install Service MonitorPreparing the Server NTP Configuration Notes Gathering Information to Provide During InstallationEnsuring That Required Ports Are Free Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Starting Cisco Unified Service Monitor Preparing to Upgrade to Service MonitorUpgrade Paths Backing Up Service Monitor Files and DatabaseUnderstanding the Effect an Upgrade Has on Your Data Deleting Cisco 1040 Configuration Files from Tftp Servers Preventing Extra Processing After UpgradeUpgrading to Service Monitor Configuring NTPUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Sample Cisco 1040 Sensor Configuration Files Default 1040 Sensor Configuration File-QOVDefault.CNFUninstalling Service Monitor Uninstalling and Reinstalling Service MonitorUninstalling Service Monitor, Reinstalling Service Monitor, Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Users ACS and Local Rbac Configuring SecurityConfiguring Security, Configuring Service Monitor, Enabling SSL Between the Browser and the Server Https//servernamehttps portConfiguring Service Monitor OL-25111-01 Password Information User Inputs for Typical InstallationSettings Value Passwords, see Password InformationFixing Problems That Can Occur After You Change Passwords User Inputs for Custom InstallationA-7 Admin and guest On passwords, see Password InformationOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Fixing Problems That Can Occur After You Change Passwords Password InformationPassword Rules for a New Installation Password Changed Potential Problem WorkaroundPassword Rules for Reinstallation Password Rules for an Upgrade InstallationPassword Descriptions Changing Passwords Common Services Guest PasswordChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Licensing Overview, page B-1 Licensing Process, page B-3 Licensing OverviewVerifying License Status ColumnColumn Description Licensing ScenariosScenario What to Do Licensing Process Documentation and Submitting a Service RequestLicensing Messages Obtaining a PAK Registering a License File with Service MonitorObtaining a License File Table B-2 License Registration Result OL-25111-01 Service Monitor Integration Notes Security Configuration with Cisco Secure ACSCisco Secure ACS Support Common Services Local Login Module Authentication Roles Role DescriptionSetting Up the Cisco Secure ACS Server Configuring the System Identity User in Common ServicesChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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