Cisco Systems OL-25111-01 manual Upgrading to Service Monitor 8.6 from 8.0

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Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Upgrading to Service Monitor 8.6

Upgrading to Service Monitor 8.6 from 8.0 and 8.5

Step 1 Make sure you have taken the appropriate steps to migrate the report data (also know as call data), see Planning for Data Migration and Migrating Call Data Before the Upgrade, page 2-9.

Step 2 As the local administrator, log in to the machine on which you will install the Service Monitor software. Step 3 Unzip the file that you obtained through the eDelivery system.

Step 4 Click the setup.exe file.

The Cisco Unified Service Monitor Setup Program window opens.

Step 5 Read any messages and acknowledge them to continue:

If WMI Services are running on the system—A message is displayed stating that, for the installation to proceed, the script will stop WMI Services, complete the installation, and restart WMI Services. To continue, click OK.

If IIS is detected (even if it is disabled)—A message is displayed. To avoid port conflict with IIS, click OK: in a later step you will be prompted to select an HTTPS port other than 443.

The Welcome window appears.

Step 6 Click Next. The Software License Agreement window appears.

Step 7 Select the I accept the terms of the license agreement radio button and click Next. Step 8 The Licensing Information window appears.

Step 9 Select one of the following, and then click Next:

License File Location—Browse to enter the location.

Evaluation Only—You can complete the installation and then register the license file later.

Note For instructions on obtaining a license file, see Licensing Process, page B-3.

The installation program checks the name lookup and DHCP. If a static IP address is not configured on your system, the DHCP-Enabled Network Adapters dialog box appears. Click Yes.

If you are installing on a virtual machine with a dynamic MAC address, another warning message will be displayed. Click Yes. (Although you can complete the installation, Service Monitor will not be functional. For more information, see VMware Guidelines, page 1-5.)

The Setup Type window appears.

Step 10 Select one of the following radio buttons:

Typical—To install Service Monitor 8.6 while entering the least amount of input.

Custom—To install Service Monitor 8.6, select the destination directory, and enter passwords for user and database.

If you choose the Typical installation mode, the following information will be supplied for you for the Common Services installation: guest password, Common Services database password, Mail Settings, and self-signed certificate information. The remainder of this procedure is written for a Typical installation.

If you choose the Custom installation mode, you will be prompted to enter the above information during the installation process.

Step 11 Click Next. The Select Components window appears.

 

Installation Guide for Cisco Unified Service Monitor

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OL-25111-01

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Contents Installation Guide for Cisco Unified Service Monitor Americas HeadquartersPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Convention AudienceConventions Product Documentation Related DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Prerequisites Product OverviewGuidelines, Server and Client System RequirementsServer Requirements Description Specifications Configuration Notes,LAN Settings Client RequirementsVMware Guidelines Component Minimum RequirementPrerequisites Server and Client System Requirements Windows 2003 /Windows Server Features Enabling and Disabling Fips on a Windows ServerProtocol Port Number Service Name Port UsagePort Protocol Number Service Name 50001 SOAPMonitorOL-25111-01 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Install Service MonitorPreparing the Server Ensuring That Required Ports Are Free Gathering Information to Provide During InstallationNTP Configuration Notes Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Starting Cisco Unified Service Monitor Preparing to Upgrade to Service MonitorUpgrade Paths Backing Up Service Monitor Files and DatabaseUnderstanding the Effect an Upgrade Has on Your Data Deleting Cisco 1040 Configuration Files from Tftp Servers Preventing Extra Processing After UpgradeUpgrading to Service Monitor Configuring NTPUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Sample Cisco 1040 Sensor Configuration Files Default 1040 Sensor Configuration File-QOVDefault.CNFUninstalling Service Monitor, Reinstalling Service Monitor, Uninstalling and Reinstalling Service MonitorUninstalling Service Monitor Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Security, Configuring Service Monitor, Configuring SecurityConfiguring Users ACS and Local Rbac Enabling SSL Between the Browser and the Server Https//servernamehttps portConfiguring Service Monitor OL-25111-01 User Inputs for Typical Installation Settings ValuePassword Information Passwords, see Password InformationA-7 User Inputs for Custom InstallationFixing Problems That Can Occur After You Change Passwords Admin and guest On passwords, see Password InformationOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Password Information Password Rules for a New InstallationFixing Problems That Can Occur After You Change Passwords Password Changed Potential Problem WorkaroundPassword Descriptions Password Rules for an Upgrade InstallationPassword Rules for Reinstallation Changing Passwords Common Services Guest PasswordChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Licensing Overview Verifying License StatusLicensing Overview, page B-1 Licensing Process, page B-3 ColumnScenario What to Do Licensing ScenariosColumn Description Licensing Messages Documentation and Submitting a Service RequestLicensing Process Obtaining a License File Registering a License File with Service MonitorObtaining a PAK Table B-2 License Registration Result OL-25111-01 Cisco Secure ACS Support Security Configuration with Cisco Secure ACSService Monitor Integration Notes Common Services Local Login Module Authentication Roles Role DescriptionSetting Up the Cisco Secure ACS Server Configuring the System Identity User in Common ServicesChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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