Cisco Systems OL-25111-01 manual Upgrading to Service Monitor, Configuring NTP

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Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Upgrading to Service Monitor 8.6

Note You can configure Unified Communications Manager 7.x and later to not resend data on failure. For more information, see Unified Communications Manager Configuration in User Guide for Cisco Unified Service Monitor 8.6.

Step 1 Launch Unified Communications Manager Serviceability.

Step 2 Select Tools > CDR Management.

Step 3 Scroll down to Billing Applications Server Parameters and look for the Service Monitor server that you want to upgrade. You can identify the server from entries in the Hostname/IP Address and User Name columns; (smuser will be displayed in the User Name column).

Step 4 Select the check box for the Service Monitor server that you will upgrade.

Step 5 Click Delete Selected.

Step 6 Restart the CDR Repository Service:

a.From Unified Communications Manager Serviceability, select Tools > Control Center - Network Services.

b.From the list of servers, select the publisher.

c.Scroll down to CDR Services.

d.Select the Cisco CDR Repository Manager radio button.

e.Click the Restart button.

Configuring NTP

If you plan to add Unified Communications Managers to Service Monitor and have not already configured the Service Monitor server to use NTP, do so before or after you upgrade. For more information, see NTP Configuration Notes, page 2-3.

Upgrading to Service Monitor 8.6

Before you perform the upgrade, you must:

Disable the virus scan software on your system. You can restart it after the upgrade is complete.

Disable Cisco Security Agent if it is running on your system. You can restart it after the upgrade is complete.

Note Immediately after you upgrade, Cisco 1040s are unable register to Service Monitor until you complete the tasks listed in Performing Post-Upgrade Configuration for Cisco 1040s, page 2-15.

 

 

Installation Guide for Cisco Unified Service Monitor

 

 

 

 

 

 

OL-25111-01

 

 

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Contents Americas Headquarters Installation Guide for Cisco Unified Service MonitorPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Conventions AudienceConvention Related Documentation Product DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Product Overview PrerequisitesServer Requirements Server and Client System RequirementsGuidelines, Configuration Notes, Description SpecificationsClient Requirements LAN SettingsComponent Minimum Requirement VMware GuidelinesPrerequisites Server and Client System Requirements Enabling and Disabling Fips on a Windows Server Windows 2003 /Windows Server FeaturesPort Usage Protocol Port Number Service Name50001 SOAPMonitor Port Protocol Number Service NameOL-25111-01 Preparing to Install Service Monitor Installing, Uninstalling, and Upgrading Service MonitorPreparing the Server NTP Configuration Notes Gathering Information to Provide During InstallationEnsuring That Required Ports Are Free Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Preparing to Upgrade to Service Monitor Starting Cisco Unified Service MonitorBacking Up Service Monitor Files and Database Upgrade PathsUnderstanding the Effect an Upgrade Has on Your Data Preventing Extra Processing After Upgrade Deleting Cisco 1040 Configuration Files from Tftp ServersConfiguring NTP Upgrading to Service MonitorUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Default 1040 Sensor Configuration File-QOVDefault.CNF Sample Cisco 1040 Sensor Configuration FilesUninstalling Service Monitor Uninstalling and Reinstalling Service MonitorUninstalling Service Monitor, Reinstalling Service Monitor, Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Users ACS and Local Rbac Configuring SecurityConfiguring Security, Configuring Service Monitor, Https//servernamehttps port Enabling SSL Between the Browser and the ServerConfiguring Service Monitor OL-25111-01 Passwords, see Password Information User Inputs for Typical InstallationSettings Value Password InformationFixing Problems That Can Occur After You Change Passwords User Inputs for Custom InstallationA-7 On passwords, see Password Information Admin and guestOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Password Changed Potential Problem Workaround Password InformationPassword Rules for a New Installation Fixing Problems That Can Occur After You Change PasswordsPassword Rules for Reinstallation Password Rules for an Upgrade InstallationPassword Descriptions Common Services Guest Password Changing PasswordsChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Column Licensing OverviewVerifying License Status Licensing Overview, page B-1 Licensing Process, page B-3Column Description Licensing ScenariosScenario What to Do Licensing Process Documentation and Submitting a Service RequestLicensing Messages Obtaining a PAK Registering a License File with Service MonitorObtaining a License File Table B-2 License Registration Result OL-25111-01 Service Monitor Integration Notes Security Configuration with Cisco Secure ACSCisco Secure ACS Support Role Description Common Services Local Login Module Authentication RolesConfiguring the System Identity User in Common Services Setting Up the Cisco Secure ACS ServerChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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