Cisco Systems OL-25111-01 manual Obtaining a PAK, Obtaining a License File

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Appendix B Licensing

Licensing Process

Obtaining a PAK

The PAK is located on the software claim certificate. The software claim certificate is available in one of these ways:

If your order included hardware, a printed software claim certificate is included in the package.

If your order did not include hardware, you can obtain the software claim certificate through the eDelivery system; for information on eDelivery, see http://www.cisco.com/web/partners/tools/edelivery.html.

Obtaining a License File

Note If you plan to install Service Monitor on a VMware server, you must supply a static MAC address to obtain a license file. Service Monitor does not work when a dynamic MAC address is configured for the virtual machine. For more information, see VMware Guidelines, page 1-5.

Step 1 Register the PAK and the MAC address of the system where Service Monitor is installed with Cisco.com at http://www.cisco.com/go/license. You will be asked to log in. You must be a registered user of Cisco.com to log in.

Note The MAC address is required because licensing uses node-locking technology. The license file can only be used with the MAC address that you supply.

The license file will be e-mailed to you. After you obtain the license file, register the license with the Service Monitor server.

Registering a License File with Service Monitor

Caution This procedure registers a license even when, as a result, license size exceeds the maximum number of phones that Service Monitor supports on a single server. When the number of phones in Service Monitor exceeds the limit, data from additional phones is not collected or analyzed.

Step 1 Copy the license file to the Service Monitor server, into a directory with read permission for the username casuser or the user group casuser.

Note If you copy a folder that contains the license file to the Service Monitor server, be sure to provide read permission for casuser on the folder as well as on the license file.

Step 2 Install the license:

a.Select Administration > Server Administration (Common Services) > Administration > Licensing. The License Information page appears.

Installation Guide for Cisco Unified Service Monitor

 

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Contents Installation Guide for Cisco Unified Service Monitor Americas HeadquartersPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Audience ConventionsConvention Product Documentation Related DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Prerequisites Product OverviewServer and Client System Requirements Server RequirementsGuidelines, Description Specifications Configuration Notes,LAN Settings Client RequirementsVMware Guidelines Component Minimum RequirementPrerequisites Server and Client System Requirements Windows 2003 /Windows Server Features Enabling and Disabling Fips on a Windows ServerProtocol Port Number Service Name Port UsagePort Protocol Number Service Name 50001 SOAPMonitorOL-25111-01 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Install Service MonitorPreparing the Server Gathering Information to Provide During Installation NTP Configuration NotesEnsuring That Required Ports Are Free Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Starting Cisco Unified Service Monitor Preparing to Upgrade to Service MonitorUpgrade Paths Backing Up Service Monitor Files and DatabaseUnderstanding the Effect an Upgrade Has on Your Data Deleting Cisco 1040 Configuration Files from Tftp Servers Preventing Extra Processing After UpgradeUpgrading to Service Monitor Configuring NTPUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Sample Cisco 1040 Sensor Configuration Files Default 1040 Sensor Configuration File-QOVDefault.CNFUninstalling and Reinstalling Service Monitor Uninstalling Service MonitorUninstalling Service Monitor, Reinstalling Service Monitor, Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Security Configuring Users ACS and Local RbacConfiguring Security, Configuring Service Monitor, Enabling SSL Between the Browser and the Server Https//servernamehttps portConfiguring Service Monitor OL-25111-01 User Inputs for Typical Installation Settings ValuePassword Information Passwords, see Password InformationUser Inputs for Custom Installation Fixing Problems That Can Occur After You Change PasswordsA-7 Admin and guest On passwords, see Password InformationOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Password Information Password Rules for a New InstallationFixing Problems That Can Occur After You Change Passwords Password Changed Potential Problem WorkaroundPassword Rules for an Upgrade Installation Password Rules for ReinstallationPassword Descriptions Changing Passwords Common Services Guest PasswordChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Licensing Overview Verifying License StatusLicensing Overview, page B-1 Licensing Process, page B-3 ColumnLicensing Scenarios Column DescriptionScenario What to Do Documentation and Submitting a Service Request Licensing ProcessLicensing Messages Registering a License File with Service Monitor Obtaining a PAKObtaining a License File Table B-2 License Registration Result OL-25111-01 Security Configuration with Cisco Secure ACS Service Monitor Integration NotesCisco Secure ACS Support Common Services Local Login Module Authentication Roles Role DescriptionSetting Up the Cisco Secure ACS Server Configuring the System Identity User in Common ServicesChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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