Cisco Systems OL-25111-01 manual Starting Cisco Unified Service Monitor

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Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Starting Cisco Unified Service Monitor

b.Exclude the NMSROOT\databases directory from virus scanning. Problems can arise if database files are locked because of virus scanning.

Note NMSROOT is the directory where Service Monitor is installed on your system. If you selected the default directory during installation, it is C:\Program Files\CSCOpx.

Starting Cisco Unified Service Monitor

Before starting Service Monitor, do the following:

Ensure that you restarted your system after you completed the installation or upgrade to Service Monitor 8.6.

Disable any popup blocker utility that is installed on your client system.

Note By default, SSL is not enabled in Common Services. See “Setting up Browser-Server Security” in Common Services online help for information about how to enable SSL.

Step 1 Enter the appropriate address in your browser as follows:

If you upgraded to Service Monitor 8.6 and had previously enabled SSL in Common Services, type https://servername:port number where:

servername is the IP address or DNS name of the server where Service Monitor resides

port number is either 443 (the default) or the HTTPS port you entered during the upgrade. A login page is displayed.

If SSL is not enabled, type http://servername:1741 where servername is the IP address or DNS name of the server where Service Monitor resides. A login page is displayed.

Step 2 Enter a username and password. If you do not have a username, you can do the following:

Enter admin for the user ID.

Enter the password that you entered for the admin user during installation and press Enter. The Service Monitor home page appears.

Preparing to Upgrade to Service Monitor 8.6

This section contains the following information:

Upgrade Paths, page 2-8

Backing Up Service Monitor Files and Database, page 2-8

Understanding the Effect an Upgrade Has on Your Data, page 2-9

Planning for Data Migration and Migrating Call Data Before the Upgrade, page 2-9

Planning for Data Migration and Migrating Call Data Before the Upgrade, page 2-9

Installation Guide for Cisco Unified Service Monitor

 

OL-25111-01

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Contents Americas Headquarters Installation Guide for Cisco Unified Service MonitorPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Audience ConventionsConvention Related Documentation Product DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Product Overview PrerequisitesServer and Client System Requirements Server RequirementsGuidelines, Configuration Notes, Description SpecificationsClient Requirements LAN SettingsComponent Minimum Requirement VMware GuidelinesPrerequisites Server and Client System Requirements Enabling and Disabling Fips on a Windows Server Windows 2003 /Windows Server FeaturesPort Usage Protocol Port Number Service Name50001 SOAPMonitor Port Protocol Number Service NameOL-25111-01 Preparing to Install Service Monitor Installing, Uninstalling, and Upgrading Service MonitorPreparing the Server Gathering Information to Provide During Installation NTP Configuration NotesEnsuring That Required Ports Are Free Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Preparing to Upgrade to Service Monitor Starting Cisco Unified Service MonitorBacking Up Service Monitor Files and Database Upgrade PathsUnderstanding the Effect an Upgrade Has on Your Data Preventing Extra Processing After Upgrade Deleting Cisco 1040 Configuration Files from Tftp ServersConfiguring NTP Upgrading to Service MonitorUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Default 1040 Sensor Configuration File-QOVDefault.CNF Sample Cisco 1040 Sensor Configuration FilesUninstalling and Reinstalling Service Monitor Uninstalling Service MonitorUninstalling Service Monitor, Reinstalling Service Monitor, Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Security Configuring Users ACS and Local RbacConfiguring Security, Configuring Service Monitor, Https//servernamehttps port Enabling SSL Between the Browser and the ServerConfiguring Service Monitor OL-25111-01 Passwords, see Password Information User Inputs for Typical InstallationSettings Value Password InformationUser Inputs for Custom Installation Fixing Problems That Can Occur After You Change PasswordsA-7 On passwords, see Password Information Admin and guestOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Password Changed Potential Problem Workaround Password InformationPassword Rules for a New Installation Fixing Problems That Can Occur After You Change PasswordsPassword Rules for an Upgrade Installation Password Rules for ReinstallationPassword Descriptions Common Services Guest Password Changing PasswordsChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Column Licensing OverviewVerifying License Status Licensing Overview, page B-1 Licensing Process, page B-3Licensing Scenarios Column DescriptionScenario What to Do Documentation and Submitting a Service Request Licensing ProcessLicensing Messages Registering a License File with Service Monitor Obtaining a PAKObtaining a License File Table B-2 License Registration Result OL-25111-01 Security Configuration with Cisco Secure ACS Service Monitor Integration NotesCisco Secure ACS Support Role Description Common Services Local Login Module Authentication RolesConfiguring the System Identity User in Common Services Setting Up the Cisco Secure ACS ServerChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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