Ensuring That Required Ports Are Free

Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Preparing to Install Service Monitor

Read through the following installation notes:

•Service Monitor is installed in the default directory SystemDrive:\Program Files\CSCOpx where SystemDrive is the Windows operating system installed directory.

If you select another directory during installation, the application is installed in that directory. The destination folder should not contain the following special characters:

! @ # $ % ^ & * ( ) + } { " [ ] ; ' / ? < > , . ` =

If errors occur during installation, check the installation log file in the root directory on the drive where the operating system is installed. Each installation creates a new log file; for example:

C:\Ciscoworks_install_YYYYMMDD_hhmmss.log, where YYYYMMDD denotes the year, month and date of installation and hhmmss denotes the hours, minutes and seconds of installation.

For example:

C:\Ciscoworks_install_20060721_182205.log

•You can click Cancel at any time to end the installation. However, any changes to your system will not be undone. For example, if any new files were installed or if there were any changes to the system files, you need to manually clean up the installation directories.

•To monitor Service Monitor using a third-party SNMP management tool, see Configuring Your System for SNMP Queries, page 2-19.

Gathering Information to Provide During Installation

During installation, you will need to set passwords for various user accounts and for the database. For more information about the user accounts and for password rules, see Password Information, page A-7. You might need to supply mail settings—such as HTTPS port—and security certificate information. For more information, see User Inputs for Installation, Reinstallation, and Upgrade, page A-1. You will also need to supply the license file location or select Evaluation only. For more information, see Licensing, page B-1.

The ports that Service Monitor and Common Services use must be free. For a list of ports, see Port Usage, page 1-8.

NTP Configuration Notes

The clocks on Service Monitor and Unified Communications Manager servers must be synchronized for Service Monitor reports to include complete and up-to-date information and accurately reflect activity during a given time period. These notes offer a starting point and do not provide complete instructions for configuring NTP.

To get started:

1.Talk with your Unified Communications Manager administrators to determine the time server with which Service Monitor should synchronize. You might find Cisco IP Telephony Clock Synchronization: Best Practices, a white paper on Cisco.com, useful; read it at this URL: http://cisco.com/en/US/products/sw/voicesw/ps556/prod_white_papers_list.html.

Installation Guide for Cisco Unified Service Monitor

	OL-25111-01	2-3

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