Cisco Systems OL-25111-01 manual Configuring Service Monitor

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Chapter 3 Getting Started with Service Monitor

Configuring Service Monitor

Configuring Service Monitor

The Service Monitor CDR Call Report relies on system-defined data and user-defined dial plans. To define dial plans—and call categories—see Configuring Call Classification in User Guide for Cisco Unified Service Monitor.

Note If you use Service Statistics Manager for long-term reporting on Service Monitor data:

Be aware that Service Statistics Manager relies on Service Monitor to categorize call data.

Ensure that you configure call classification in Service Monitor before you install or upgrade to Service Statistics Manager 8.6.

To configure Service Monitor, see the appendix Configuration Checklists and Tips in User Guide for Cisco Unified Service Monitor.

Installation Guide for Cisco Unified Service Monitor

 

OL-25111-01

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Contents Americas Headquarters Installation Guide for Cisco Unified Service MonitorPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Conventions AudienceConvention Related Documentation Product DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Product Overview PrerequisitesServer Requirements Server and Client System RequirementsGuidelines, Configuration Notes, Description SpecificationsClient Requirements LAN SettingsComponent Minimum Requirement VMware GuidelinesPrerequisites Server and Client System Requirements Enabling and Disabling Fips on a Windows Server Windows 2003 /Windows Server FeaturesPort Usage Protocol Port Number Service Name50001 SOAPMonitor Port Protocol Number Service NameOL-25111-01 Preparing to Install Service Monitor Installing, Uninstalling, and Upgrading Service MonitorPreparing the Server NTP Configuration Notes Gathering Information to Provide During InstallationEnsuring That Required Ports Are Free Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Preparing to Upgrade to Service Monitor Starting Cisco Unified Service MonitorBacking Up Service Monitor Files and Database Upgrade PathsUnderstanding the Effect an Upgrade Has on Your Data Preventing Extra Processing After Upgrade Deleting Cisco 1040 Configuration Files from Tftp ServersConfiguring NTP Upgrading to Service MonitorUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Default 1040 Sensor Configuration File-QOVDefault.CNF Sample Cisco 1040 Sensor Configuration FilesUninstalling Service Monitor Uninstalling and Reinstalling Service MonitorUninstalling Service Monitor, Reinstalling Service Monitor, Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Users ACS and Local Rbac Configuring SecurityConfiguring Security, Configuring Service Monitor, Https//servernamehttps port Enabling SSL Between the Browser and the ServerConfiguring Service Monitor OL-25111-01 Passwords, see Password Information User Inputs for Typical InstallationSettings Value Password InformationFixing Problems That Can Occur After You Change Passwords User Inputs for Custom InstallationA-7 On passwords, see Password Information Admin and guestOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Password Changed Potential Problem Workaround Password InformationPassword Rules for a New Installation Fixing Problems That Can Occur After You Change PasswordsPassword Rules for Reinstallation Password Rules for an Upgrade InstallationPassword Descriptions Common Services Guest Password Changing PasswordsChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Column Licensing OverviewVerifying License Status Licensing Overview, page B-1 Licensing Process, page B-3Column Description Licensing ScenariosScenario What to Do Licensing Process Documentation and Submitting a Service RequestLicensing Messages Obtaining a PAK Registering a License File with Service MonitorObtaining a License File Table B-2 License Registration Result OL-25111-01 Service Monitor Integration Notes Security Configuration with Cisco Secure ACSCisco Secure ACS Support Role Description Common Services Local Login Module Authentication RolesConfiguring the System Identity User in Common Services Setting Up the Cisco Secure ACS ServerChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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