Cisco Systems OL-25111-01 manual Understanding the Effect an Upgrade Has on Your Data

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Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Preparing to Upgrade to Service Monitor 8.6

To access the Common Services online help, you can use the following procedure:

1.Select Administration > Server Administration (Common Services) > Security. The Setting up Security page appears.

2.Click Help. The online help opens.

Note You must restore the Service Monitor configuration data and additionally restore the database.

To restore both the Service Monitor database and configuration data requires two steps: restoring the database manually and restoring the configuration data (using the procedures referenced in Step 2 b).

Understanding the Effect an Upgrade Has on Your Data

To migrate report data (also know as call data), you must run the call migration tool before you start the upgrade to Service Monitor 8.6. For more information, see Planning for Data Migration and Migrating Call Data Before the Upgrade, page 2-9.

When you upgrade to Service Monitor 8.6:

•Service Monitor configuration data—such as credentials and threshold settings—is retained.

•Common Services data is retained.

Planning for Data Migration and Migrating Call Data Before the Upgrade

Migrating call data is optional. However, to keep the data, you must migrate it before you start the upgrade to Service Monitor 8.6. You can find the call migration tool in the zip file that contains the Service Monitor product on Cisco.com.

Note When you perform a data migration using the CMT tool, and an upgrade from Service Monitor 8.0 to Service Monitor 8.6, the grading of the previous calls will be Unknown after the upgrade, in CDR, CVTQ, and Sensor reports. The reason is that the grading logic is absent in 8.0. Grading will work properly for the new calls that are made.

Global MOS Threshold settings cannot be retained for upgrades from Service Monitor 8.0 to 8.6. Two configurable MOS settings were introduced in Service Monitor 8.5, so the data was not available in 8.0. To configure global MOS threshold settings after the upgrade is complete, select Administration > Global > Threshold.

The README_QOVR_CMT.TXT. file that is included with the Call Migration Tool provides estimates of the time that data migration takes and the disk space it uses. It also explains the effect that running the tool has on Operations Manager and Service Statistics Manager, if they are installed in your network.

Step 1 Download the zip file (CUSM8_6.zip) that contains the Service Monitor product from Cisco.com. You can navigate to the file as follows:

a.Go to this URL:

http://www.cisco.com/en/US/partner/products/ps6536/tsd_products_support_series_home.html.

Installation Guide for Cisco Unified Service Monitor

 

OL-25111-01

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Contents Americas Headquarters Installation Guide for Cisco Unified Service MonitorPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Convention AudienceConventions Related Documentation Product DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Product Overview PrerequisitesGuidelines, Server and Client System RequirementsServer Requirements Configuration Notes, Description SpecificationsClient Requirements LAN SettingsComponent Minimum Requirement VMware GuidelinesPrerequisites Server and Client System Requirements Enabling and Disabling Fips on a Windows Server Windows 2003 /Windows Server FeaturesPort Usage Protocol Port Number Service Name50001 SOAPMonitor Port Protocol Number Service NameOL-25111-01 Preparing to Install Service Monitor Installing, Uninstalling, and Upgrading Service MonitorPreparing the Server Ensuring That Required Ports Are Free Gathering Information to Provide During InstallationNTP Configuration Notes Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Preparing to Upgrade to Service Monitor Starting Cisco Unified Service MonitorBacking Up Service Monitor Files and Database Upgrade PathsUnderstanding the Effect an Upgrade Has on Your Data Preventing Extra Processing After Upgrade Deleting Cisco 1040 Configuration Files from Tftp ServersConfiguring NTP Upgrading to Service MonitorUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Default 1040 Sensor Configuration File-QOVDefault.CNF Sample Cisco 1040 Sensor Configuration FilesUninstalling Service Monitor, Reinstalling Service Monitor, Uninstalling and Reinstalling Service MonitorUninstalling Service Monitor Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Security, Configuring Service Monitor, Configuring SecurityConfiguring Users ACS and Local Rbac Https//servernamehttps port Enabling SSL Between the Browser and the ServerConfiguring Service Monitor OL-25111-01 Settings Value User Inputs for Typical InstallationPassword Information Passwords, see Password InformationA-7 User Inputs for Custom InstallationFixing Problems That Can Occur After You Change Passwords On passwords, see Password Information Admin and guestOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Password Rules for a New Installation Password InformationFixing Problems That Can Occur After You Change Passwords Password Changed Potential Problem WorkaroundPassword Descriptions Password Rules for an Upgrade InstallationPassword Rules for Reinstallation Common Services Guest Password Changing PasswordsChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Verifying License Status Licensing OverviewLicensing Overview, page B-1 Licensing Process, page B-3 ColumnScenario What to Do Licensing ScenariosColumn Description Licensing Messages Documentation and Submitting a Service RequestLicensing Process Obtaining a License File Registering a License File with Service MonitorObtaining a PAK Table B-2 License Registration Result OL-25111-01 Cisco Secure ACS Support Security Configuration with Cisco Secure ACSService Monitor Integration Notes Role Description Common Services Local Login Module Authentication RolesConfiguring the System Identity User in Common Services Setting Up the Cisco Secure ACS ServerChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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