Cisco Systems OL-25111-01 manual Adding Service Monitor to Unified Communications Manager

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Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Upgrading to Service Monitor 8.6

Step 15 Click OK on additional messages as they are displayed to ensure that the installation progresses:

You will see a dialog box with the following message displayed:

Before you reboot this system, configure automatic time synchronization on it using NTP. Configure this system to use the time server that is used by Cisco Unified Communications Managers in your network.

For more information, see NTP Configuration Notes, page 2-3.

If Windows SNMP service is not installed on your system, you will see this message:

Windows SNMP service is not installed on your system. This installation will continue. To install support for system application and host resources MIBs, you must install the Windows SNMP service, using Add/Remove Programs from the Control Panel.

If you installed Service Monitor for evaluation only, you will see this message:

Please obtain a valid license key from Cisco.com within 90 days.

A Restart window appears. The Yes, I want to restart my computer now radio button is selected.

Step 16 Click Finish. (You must restart your computer before you start Step 16.)

Step 17 After the installation completes:

a.Verify that Service Monitor was installed correctly by starting Service Monitor. See Starting Cisco Unified Service Monitor, page 2-7.

Note You should wait approximately fifteen minutes after the installation completes before starting Service Monitor. This allows all of the process to start. If you do not wait, you may receive the following HTTP Status 500 error message: The server encountered an internal error ()

that prevented it from fulfilling this request.

b.Exclude the NMSROOT\databases directory from virus scanning. Problems can arise if database files are locked because of virus scanning.

Adding Service Monitor to Unified Communications Manager

If you removed a Service Monitor Application Billing Server from Unified Communications Manager before upgrading, add the Service Monitor Application Billing Server back to Unified Communications Manager.

Note Perform this task on Unified Communications Manager version 5.x and later only. Perform this task only while Service Monitor is up and running.

Step 1 Launch Unified Communications Manager Serviceability.

Step 2 Select Tools > CDR Management.

Step 3 Scroll down to Billing Applications Server Parameters and click Add New.

Step 4 Enter data in the following fields:

Host Name / IP Address—Enter the IP address of the system where Cisco Unified Service Monitor is installed.

 

Installation Guide for Cisco Unified Service Monitor

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OL-25111-01

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Contents Installation Guide for Cisco Unified Service Monitor Americas HeadquartersPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Conventions AudienceConvention Product Documentation Related DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Prerequisites Product OverviewServer Requirements Server and Client System RequirementsGuidelines, Description Specifications Configuration Notes,LAN Settings Client RequirementsVMware Guidelines Component Minimum RequirementPrerequisites Server and Client System Requirements Windows 2003 /Windows Server Features Enabling and Disabling Fips on a Windows ServerProtocol Port Number Service Name Port UsagePort Protocol Number Service Name 50001 SOAPMonitorOL-25111-01 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Install Service MonitorPreparing the Server NTP Configuration Notes Gathering Information to Provide During InstallationEnsuring That Required Ports Are Free Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Starting Cisco Unified Service Monitor Preparing to Upgrade to Service MonitorUpgrade Paths Backing Up Service Monitor Files and DatabaseUnderstanding the Effect an Upgrade Has on Your Data Deleting Cisco 1040 Configuration Files from Tftp Servers Preventing Extra Processing After UpgradeUpgrading to Service Monitor Configuring NTPUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Sample Cisco 1040 Sensor Configuration Files Default 1040 Sensor Configuration File-QOVDefault.CNFUninstalling Service Monitor Uninstalling and Reinstalling Service MonitorUninstalling Service Monitor, Reinstalling Service Monitor, Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Users ACS and Local Rbac Configuring SecurityConfiguring Security, Configuring Service Monitor, Enabling SSL Between the Browser and the Server Https//servernamehttps portConfiguring Service Monitor OL-25111-01 Password Information User Inputs for Typical InstallationSettings Value Passwords, see Password InformationFixing Problems That Can Occur After You Change Passwords User Inputs for Custom InstallationA-7 Admin and guest On passwords, see Password InformationOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Fixing Problems That Can Occur After You Change Passwords Password InformationPassword Rules for a New Installation Password Changed Potential Problem WorkaroundPassword Rules for Reinstallation Password Rules for an Upgrade InstallationPassword Descriptions Changing Passwords Common Services Guest PasswordChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Licensing Overview, page B-1 Licensing Process, page B-3 Licensing OverviewVerifying License Status ColumnColumn Description Licensing ScenariosScenario What to Do Licensing Process Documentation and Submitting a Service RequestLicensing Messages Obtaining a PAK Registering a License File with Service MonitorObtaining a License File Table B-2 License Registration Result OL-25111-01 Service Monitor Integration Notes Security Configuration with Cisco Secure ACSCisco Secure ACS Support Common Services Local Login Module Authentication Roles Role DescriptionSetting Up the Cisco Secure ACS Server Configuring the System Identity User in Common ServicesChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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