Cisco Systems OL-25111-01 manual

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Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor

Upgrading to Service Monitor 8.6

Step 12 Select all radio buttons. Click Next.

The installation program checks dependencies and system requirements. The System Requirements window displays the results of the requirements check and advises whether the installation can continue. One of the following might occur:

•If there is not enough disk space for the installation, or the correct operating system is not present, or the minimum required RAM is not available, the installation program displays an error message and stops.

•If your system has less than 4 GB of RAM, you can continue with the installation after reading this message:

WARNING: System memory is less than the requirement for Cisco Unified Service Monitor system to support high call volume.

Please refer to Service Monitor documentation for more details and upgrade the memory to at least 4GB if you have high call volume.

•If your disk space is less than 73000 MB, you can continue with the installation after reading this message:

Current disk space <nnnn> MB is less than Recommended disk space 73000 MB and it may affect performance.

Note The disk space displayed in the System Requirements window is the least amount you need to install and start Service Monitor. The Recommended disk space (see table on page 1-2) is the minimum space necessary to use Service Monitor.

•If other minimum requirements are not met, the installation program displays an appropriate message and continues installing.

Step 13 Click Next. The Enter Admin Password window appears:

a.Enter a password for the admin user, confirm, and click Next.

Note Note the password. You will need it to log in to Service Monitor until you have configured security and created other users.

The Enter System Identity Account Password window appears

b.Enter a System Identity Account password (and confirm), and click Next. The Create casuser dialog box appears.

c.Click Yes to continue with the installation.

Note

•

If you selected the Custom installation mode, during this part of the installation you will be asked

 

 

to enter the following information: guest password, Common Services database password, Mail

 

 

Settings, and self-signed certificate information.

 

•

If you need to change the HTTPS port from 443 to another number, the Mail Settings information

 

 

page will be displayed.

 

 

 

Step 14 The Summary window appears, displaying the current settings. Click Install. As the installation proceeds, additional informational messages are displayed.

 

 

Installation Guide for Cisco Unified Service Monitor

 

 

 

 

 

 

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Contents Americas Headquarters Installation Guide for Cisco Unified Service MonitorPage N T E N T S Common Services Database Password A-9 Licensing Process B-3 OL-25111-01 Audience ConventionsConvention Related Documentation Product DocumentationObtaining Documentation and Submitting a Service Request Preface Installation Guide for Cisco Unified Service Monitor Product Overview PrerequisitesServer and Client System Requirements Server RequirementsGuidelines, Configuration Notes, Description SpecificationsClient Requirements LAN SettingsComponent Minimum Requirement VMware GuidelinesPrerequisites Server and Client System Requirements Enabling and Disabling Fips on a Windows Server Windows 2003 /Windows Server FeaturesPort Usage Protocol Port Number Service Name50001 SOAPMonitor Port Protocol Number Service NameOL-25111-01 Preparing to Install Service Monitor Installing, Uninstalling, and Upgrading Service MonitorPreparing the Server Gathering Information to Provide During Installation NTP Configuration NotesEnsuring That Required Ports Are Free Installing Cisco Unified Service Monitor Page For more information, see NTP Configuration Notes, Preparing to Upgrade to Service Monitor Starting Cisco Unified Service MonitorBacking Up Service Monitor Files and Database Upgrade PathsUnderstanding the Effect an Upgrade Has on Your Data Preventing Extra Processing After Upgrade Deleting Cisco 1040 Configuration Files from Tftp ServersConfiguring NTP Upgrading to Service MonitorUpgrading to Service Monitor 8.6 from 8.0 OL-25111-01 Adding Service Monitor to Unified Communications Manager Performing Post-Upgrade Configuration for Cisco 1040s Default 1040 Sensor Configuration File-QOVDefault.CNF Sample Cisco 1040 Sensor Configuration FilesUninstalling and Reinstalling Service Monitor Uninstalling Service MonitorUninstalling Service Monitor, Reinstalling Service Monitor, Reinstalling Service Monitor Configuring Your System for Snmp Queries OL-25111-01 Configuring Security Configuring Users ACS and Local RbacConfiguring Security, Configuring Service Monitor, Https//servernamehttps port Enabling SSL Between the Browser and the ServerConfiguring Service Monitor OL-25111-01 Settings Value User Inputs for Typical InstallationPassword Information Passwords, see Password InformationUser Inputs for Custom Installation Fixing Problems That Can Occur After You Change PasswordsA-7 On passwords, see Password Information Admin and guestOccur After You Change Passwords, page A-7 Existing passwords, leave the fields blank Settings Value Password Rules for a New Installation Password InformationFixing Problems That Can Occur After You Change Passwords Password Changed Potential Problem WorkaroundPassword Rules for an Upgrade Installation Password Rules for ReinstallationPassword Descriptions Common Services Guest Password Changing PasswordsChanging the casuser Password Installation Guide for Cisco Unified Service Monitor OL-25111-01 Verifying License Status Licensing OverviewLicensing Overview, page B-1 Licensing Process, page B-3 ColumnLicensing Scenarios Column DescriptionScenario What to Do Documentation and Submitting a Service Request Licensing ProcessLicensing Messages Registering a License File with Service Monitor Obtaining a PAKObtaining a License File Table B-2 License Registration Result OL-25111-01 Security Configuration with Cisco Secure ACS Service Monitor Integration NotesCisco Secure ACS Support Role Description Common Services Local Login Module Authentication RolesConfiguring the System Identity User in Common Services Setting Up the Cisco Secure ACS ServerChanging the AAA Mode to ACS in Common Services Assigning Roles to Users and User Groups in Cisco Secure ACS Installation Guide for Cisco Unified Service Monitor D E IN-2 IN-3 IN-4

OL-25111-01 specifications

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