Cisco Systems 1300 manual Obtaining Technical Assistance, Cisco Support Website

Page 15

Preface

Obtaining Technical Assistance

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

To register as a Cisco.com user, go to this URL:

http://tools.cisco.com/RPF/register/register.do

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The

Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Support Website

 

 

 

The Cisco Support website provides online documents and tools for troubleshooting and resolving

 

 

 

technical issues with Cisco products and technologies. The website is available 24 hours a day at

 

 

 

this URL:

 

 

 

http://www.cisco.com/en/US/support/index.html

 

 

 

Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have

 

 

 

a valid service contract but do not have a user ID or password, you can register at this URL:

 

 

 

http://tools.cisco.com/RPF/register/register.do

 

 

 

 

Note

Before you submit a request for service online or by phone, use the Cisco Product Identification Tool

 

 

 

to locate your product serial number. You can access this tool from the Cisco Support website

 

 

 

by clicking the Get Tools & Resources link, clicking the All Tools (A-Z)tab, and then choosing

 

 

 

Cisco Product Identification Tool from the alphabetical list. This tool offers three search options:

 

 

 

by product ID or model name; by tree view; or, for certain products, by copying and pasting show

 

 

 

command output. Search results show an illustration of your product with the serial number label

 

 

 

location highlighted. Locate the serial number label on your product and record the information

 

 

 

before placing a service call.

 

 

 

 

 

 

 

 

Tip

Displaying and Searching on Cisco.com

 

 

 

If you suspect that the browser is not refreshing a web page, force the browser to update the web page

 

 

 

by holding down the Ctrl key while pressing F5.

 

 

 

To find technical information, narrow your search to look in technical documentation, not the

 

 

 

entire Cisco.com website. After using the Search box on the Cisco.com home page, click the

 

 

 

Advanced Search link next to the Search box on the resulting page and then click the

 

 

 

Technical Support & Documentation radio button.

 

 

 

To provide feedback about the Cisco.com website or a particular technical document, click

 

 

 

Contacts & Feedback at the top of any Cisco.com web page.

 

 

 

 

Cisco Aironet 1300 Series Wireless Outdoor Access Point/Bridge Hardware Installation Guide

 

OL-5048-06

xv

 

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Contents Corporate Headquarters Page Iii N T E N T SWindow Mounting Ssid Japanese Translation B-6 Vii Load-Dump Protection H-1Viii Organization PrefaceAudience PurposeConventions Preface Conventions Xii Related Publications Obtaining Documentation Cisco.comXiii Documentation FeedbackCisco Product Security Overview Product Documentation DVD Ordering DocumentationReporting Security Problems in Cisco Products Product Alerts and Field NoticesXiv Cisco Support Website Obtaining Technical AssistanceXvi Locating the Product Serial NumberXvii Submitting a Service RequestDefinitions of Service Request Severity Obtaining Additional Publications and InformationXviii Xix OL-5048-06 Autonomous Access Point/Bridge OverviewProduct Terminology Lightweight Access Point Guidelines for Using a Lightweight Access Point/BridgeKey Features 1shows the two outdoor access point/bridge configurations PowerExternal Antenna Integrated AntennaConnectors Ethernet PortsEnclosure LEDs Operating Roles for the Autonomous Access Point/Bridge Repeater Unit that Extends Wireless Range Network Examples with Autonomous Access Point/BridgesAccess Points as Root Units on a Wired LAN Root Access Point on a Wired LANBridge Network with Wireless Clients Central Unit in an All-Wireless NetworkWorkgroup Bridge Network Point-to-Point Bridge ConfigurationNetwork Examples with Lightweight Access Points OL-5048-06 Installation Overview All Installations Safety WarningsFCC Safety Compliance Statement Safety InformationOutdoor and DC Power Source Installations DC Power Source InstallationsInstallation Overview Safety Information Typical Outdoor Installation Components Installation GuidelinesUnpacking the Access Point/Bridge Package ContentsSite Surveys Before Beginning the Installation Access Point/Bridge Layout Installation Summary Installation Overview Installation Summary Mounting Overview Mounting the Access Point/Bridge, Mounting Hardware, LEDs,Mounting Hardware Mounting the Access Point/BridgeMulti-Function Mount Window MountingAccess Point Bracket LEDs Install LED Status Rssi Level dBm Ethernet LED Status LED Radio LED OL-5048-06 Troubleshooting Autonomous Access Points and Bridges Checking the LEDs on an Autonomous Access Point/Bridge Ethernet Status Radio Install Meaning Blinking Codes First Second Power Injector Default Ssid and Radio Behavior Checking PowerChecking Basic Configuration Settings Default IP Address BehaviorSsid Enabling the Radio InterfaceSecurity Settings Antenna AlignmentRunning the Carrier Busy Test Running the Ping or Link Test Using the Web-Browser Interface Reloading the Access Point/Bridge Image Using the CLI on an Autonomous Access Point/BridgeWeb-Browser Interface Browser Http Interface Obtaining the Autonomous Access Point/Bridge Image File Console Serial Port Connector Connecting to the Console Serial PortHttp//tftpd32.jounin.net Obtaining the Tftp Server SoftwareOL-5048-06 Troubleshooting Lightweight Access Points Checking the LEDs on Lightweight Access Points LED Indications Troubleshooting Lightweight Access Points Power Injector Using Dhcp Option Console serial port connector RJ-45 connector Clearing Manually Entered Controller Information Configuring Controller InformationManually Resetting the Access Point to Defaults Returning the Access Point to Autonomous ModeObtaining the Autonomous Access Point Image File OL-5048-06 Translated Safety Warnings OL-5048-06 Declarations of Conformity and Regulatory Information For Home or Office USE Canadian Compliance Statement Vcci Statement for Japan Industry CanadaOL-5048-06 EMC Japanese Translation Declaration of Conformity for RF ExposureEnglish Translation All Access Points and BridgesEnglish Translation Access Point Models Operation of Cisco Aironet Access Points in BrazilDeclaration of Conformity Statements Page OL-5048-06 Category Access Point Power Injector and Power Module Access Point SpecificationsOfdm Category Access Point Power Injector and Power Module Category Access Point Power Injector and Power Module Channels and Maximum Power Levels OL-5048-06 Console Serial Cable Pinouts Overview, page E-2 Signals and Pinouts, page E-2Overview Signals and PinoutsPriming Lightweight Access Points Prior to Deployment OL-5048-06 Page OL-5048-06 Access Points Access Point Vendor Class Identifier VCI Quotation marks must be included Type + Length + Value Load-Dump Protection Load-Dump Protection for Transportation VehiclesAppendix H Load-Dump Protection for Transportation Vehicles GL-1 NumericGL-2 Signal continuously over a wide frequency bandGL-3 GL-4 Single data message packet sent to multiple addressesGL-5 Power level of radio transmissionGL-6 IN-1 D EIN-2 Site survey Size C-1 SSID, troubleshooting
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