
Troubleshooting Checklist
4.2TROUBLESHOOTING CHECKLIST
If the 
Table 
| Problem | Possible Cause | Recommended Action | 
| 
 | 
 | 
 | 
| All LEDs are | Loss of power. | Check for proper connection of the power | 
| OFF. | 
 | cable and its access to a live outlet. | 
| 
 | 
 | 
 | 
| 
 | Installed improperly. | Ensure that the  | 
| 
 | 
 | properly according to the installation | 
| 
 | 
 | instructions in Chapter 3. | 
| 
 | 
 | 
 | 
| No Local | Autobaud is enabled, but | Press ENTER (RETURN) (may take up to | 
| Management | the baud rate has not yet | four times). | 
| Password screen. | been detected. | 
 | 
| 
 | 
 | 
 | 
| 
 | Terminal setup is not | Refer to SmartSwitch Series 2E253, 2H252, | 
| 
 | correct. | 2H253, and 2H258 Local Management | 
| 
 | 
 | User’s Guide for proper setup procedures. | 
| 
 | 
 | 
 | 
| 
 | Improper console cable | Refer to Appendix A for proper console port | 
| 
 | pinouts. | pinouts. | 
| 
 | 
 | 
 | 
| 
 | Corrupt firmware image, | If possible, attempt to download the image to | 
| 
 | or hardware fault. | the  | 
| 
 | 
 | for instructions to clear NVRAM. | 
| 
 | 
 | 
 | 
| Cannot navigate | Improper Community | 1. Refer to SmartSwitch Series 2E253, | 
| beyond Password | Names Table. | 2H252, 2H253, and 2H258 Local | 
| screen. | 
 | Management User’s Guide for the | 
| 
 | 
 | Community Names Table setup. | 
| 
 | 
 | 2. If the Community Names have been | 
| 
 | 
 | forgotten, refer to Section B.3 for | 
| 
 | 
 | instructions on how to set the mode switch | 
| 
 | 
 | to reset the Community Names to their | 
| 
 | 
 | default values. | 
| 
 | 
 | 
 | 
Troubleshooting