ATTO Technology S-Class manual Troubleshooting, Windows 2000 special instructions Error messages

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10.1 Troubleshooting

The Diamond Storage Array provides a number of visual, audible and computer system-generated indicators to identify the operational status of the array. System status and error information is readily available. If your situation is not defined here or elsewhere in the manual, if these solutions do not help, or if you have any questions or concerns about any aspect of operating the array, please contact technical support.

Windows 2000 special instructions

When using Windows 2000, the New Hardware screen pops up and asks for a driver when the array is first booted up. While a driver is not necessary for operation, you should install our dummy driver to eliminate the New Hardware screen’s appearance. Download AttoDM2k.zip from our website, www.attotech.com, unzip it, and install the driver AttoDM2k.inf according to the instructions in AttoDM2k.pdf.

Error messages

System Fault LED If a serious hardware or software error occurs in the array, the System Fault LED will display a series of flashes or blink codes in a pattern.

an initial series of blinks indicating the system problem

an error code, please provide both the first and second blink code values.

During a fault condition, more detailed information about the fault may be available via the CLI over the RS-232 interface port or the optional Ethernet port. The blink codes are also saved internally by the array to NVRAM (Non Volatile Random Access Memory) and will be displayed at power up if the power to the array is recycled.

Command Line Interface messages

ERROR. Wrong/Missing Parameters

Check Help for the correct input and retype command

ERROR. Invalid Command. Type ‘help’ for command list

Number of blinks

Problem area

1, 2 or 3

processor or memory

4

Fibre Channel interface

5

SCSI interface

7Fibre Channel connection

8general internal processing

9SCSI Enclosure Services

a two second pause

another series of blinks providing more detailed information for technical personnel.

a four-second pause

the blink code sequence will repeat from step 1 until the error is cleared.

In general, any fault will require notification of Diamond Array technical personnel for resolution or for further debug instructions. When you report

Check Help to find a list of all commands which are available. Contact array technical support via the means easiest for you. Refer to Contact ATTO Technology, Inc. on page viii for additional information.

ERROR. Command Not Processed.

The array did not accept the command you requested. Check Help for a list of commands or check this manual for the function you wish to access. If you cannot accomplish what you want to do with the commands listed, contact array technical support via the means easiest for you (refer to Contact ATTO Technology, Inc. on page viii) for more information.

Audible Alarm The array audible alarm will warn of potential problems or faults. It will beep repeatedly when the System Fault (FLT) light on the system management card is activated. The

82 Troubleshooting

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Contents Diamond Storage Array Class Page Page Contents In-band CLI Over the Fibre Channel Serial Port Configuration Commands Configuring Drives RAID Interleave Parameters Appendix E Warranty Viii Appendix D Specifications ViiAtto Technology, Inc PrefacePage Diamond Storage Array Product Overview Diamond Storage Array featuresScsi model Fibre Channel modelDiamond Storage Array Technical Overview Adxt Powers ATA to New LevelsATA Interface Engine AIE The interface to each Physical setup Installation InstructionsSet up the Ethernet connection Connect to EthernetSet up RAID configuration Components Floor modelRack mount Components Spaced rail pairs in some rackmount cabinets Physical Set UpRack mount cabinets with stationary shelf or tray Sliding shelf or tray type systems should neverGeneral instructions Connecting a Fibre Channel Array AutoconfigurationManual configuration Fibre Channel connections To connect a Scsi array Connecting a Scsi ArrayBus speed, MB/sec Bus width Max. bus lengths Max. device BitsScsi connections Physical numbering Determining Drive and Sled DesignationsLogical numbering Numbering conventionsUnique serial number for each LUN ExamplesRAID Level 10 QuickRAID10 The QuickRAID10 RAID Level 5 QuickRAID5 with a fullyCommand Line Interface Accessing the ArrayAtto ExpressNAV RS-232 portSnmp In-band CLI Over the Fibre Channel DetailsInitiator Host Diamond Array Initiator/Host Diamond Storage Array Invalidparameterincdb will be returnedSerial Port Access Serial port access To connect to the Ethernet port Ethernet Access Telnet and Snmp ProtocolsTo use Telnet To use SnmpTraps are generated for the following situations Type SaveConfiguration restart to reboot the arrayBrowser compatibility Atto ExpressNAV Browser-based InterfaceOpening an ExpressNAV session Navigating ExpressNAVInformation Sidebar ExpressNAV Pages Clear Data ConfigurationLogical Units RebuildCommand Line Interface actions and responses Command Line Interface Use and GuidancePage Command Defaults Example Summary of CLI CommandsCommand Defaults Example General Use Commands General CLI commands Ethernet Commands TelnetPassword TelnetTimeoutTelnetUsername Fibre Channel Configuration Commands FcPortList FcPortInfoFcPortName FcWWNameSerialPortBaudRate Serial Port Configuration CommandsSerialPortHandshake SerialPortEchoSerial port CLI commands Diagnostic Commands Temperature SledFaultLEDSMARTData VirtualDriveInfoFcScsiBusyStatus Maintenance CommandsMaxEnclTempAlrm MinEnclTempAlrmMaintenance CLI commands Drive Configuration Commands IdeTransferRate DriveWipeLUNState QuickRAID0RAID5ClearData RestoreModePagesRAID5ClearDataStatus RAIDInterleaveExamples, refer to Information Commands Results on Configuring Drives Jbod Just a Bunch of DisksRAID Level Interleave Hot Spare sledsEnhancing performance Jbod To set up the Jbod configurationJbod Sled-based versus disk-based RAID LevelLUNs virtual drive numbers To remove RAID Level 0 groupsPage Page Type SaveConfiguration To set up RAID Level 1 groupsType SaveConfiguration Storage Management To remove RAID groupsType set QuickRAID 1 To set up RAID Level 1 with Hot Spare sledsConfiguring a fully-populated array To set up RAID Level 5 groupsTo set up one RAID Level 5 group with one Hot Spare sled Type set QuickRAID5 1 Type SaveConfiguration Restart To set up two RAID Level 5 groups with two Hot Spare sledsType set QuickRAID5 2 Type SaveConfiguration Restart LUN Removing RAID groups Type set QuickRAID5 ALL Type SaveConfiguration RestartType set QuickRAID10 0 1 2 To set up RAID Level 10 groupsType set QuickRAID10 1 Type SaveConfiguration Restart To set up RAID Level 10 with Hot Spare sledsRebuilding RAID Configurations To synchronize mirrored drives manually Set AutoRebuild disabled saveconfiguration restartTo change the RAID Interleave parameter RAID Interleave ParametersRAID interleave Hardware Maintenance Maintenance Disk drives Hot Swap Operating InstructionsPower supplies To replace a blower assemblyBlower assemblies Optional Hot Spare Sled Type set QuickRAID1 Type SaveConfiguration RestartVirtual Drive Hot Spare sleds To set up two RAID Level 5 groups with Hot Spare sledsCopying Drives ProcedureCopy drives Updating Firmware Updating firmware using the RS-232 serial portType put ....ima Cd c\diamond\flashSystem Monitoring and Reporting System fault LED and error codes Power supply monitoringNumber of blinks Troubleshooting Windows 2000 special instructions Error messagesCommand Line Interface messages Specific situations and suggestions Type FirmwareRestart If LUNs do not display on the hostDefault Resetting DefaultsFactory Default To return to Default settingsCommand Default Reset if default Reset during Chosen Fibre Channel FeatureDriveInfo sled ID drive ID Appendix B Information Commands ResultsV80DTESC Info allLunInfo LUNInfo LUNVirtualDriveInfo VirtualDriveInfo active planned Virtual Drive IDRadio and television interference Safety compliances EMC specificationsRack mount dimensions Floor mount dimensionsEnvironmental and physical Contact Atto Technology, Inc Manufacturer limited warranty

S-Class specifications

ATTO Technology S-Class is a comprehensive solution designed to optimize storage and networking performance for digital content creation and enterprise environments. This product line specializes in high-performance connectivity, facilitating seamless data transfer and management.

One of the key features of the S-Class is its advanced RAID (Redundant Array of Independent Disks) capabilities. This incorporates various levels of RAID configurations, enabling users to choose the right balance between performance and redundancy. The technology ensures data integrity while maximizing throughput, a crucial aspect for workflows dealing with large files such as video editing and graphic design.

Another standout characteristic of the S-Class is its support for high-speed interfaces, including Thunderbolt and Fibre Channel. With the ability to leverage these high-bandwidth connections, users can achieve exceptional data transfer rates that significantly reduce the time required for file uploads and transfers. This is particularly important in environments demanding real-time data access, such as broadcasting and production studios.

The S-Class also incorporates intelligent storage management features. The ATTO ConfigTool offers a user-friendly interface for monitoring and configuring storage settings, allowing for real-time adjustments and performance tuning. This ensures that users can effectively manage their storage resources, balancing capacity and performance according to their specific needs.

Furthermore, the technology employs a robust set of data protection mechanisms, including snapshot and backup capabilities. This ensures that critical data is safeguarded against potential loss, enhancing operational reliability. The integration of these features supports comprehensive workflow solutions, benefiting industries that require continuous access to high-volume data.

Lastly, the S-Class is built to integrate seamlessly with popular operating systems and platforms, providing versatility and ease of deployment. Whether used in a small studio or a large enterprise environment, ATTO Technology's S-Class stands out as a solution that combines speed, reliability, and manageable performance, making it a top choice for professionals who demand the best in their storage and network infrastructure.

In summary, ATTO Technology S-Class is not just a storage solution; it's a gateway to unlocking peak performance in data management, tailored for the challenges of today’s data-driven landscape.