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Table 8-3 Problems in Mac OS X (continued)
You are unable to print from a third-party USB card.
Cause | Solution |
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This error occurs when the software for USB products is not installed.
When adding a
When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected.
Cause | Solution |
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This problem is caused by either a software or a hardware component.
Software troubleshooting
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS X v10.4 or later.
●Ensure that your Macintosh has the appropriate USB software from Apple.
Hardware troubleshooting
●Check that the product is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate
●Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
●Check to see if more than two
NOTE: The iMac keyboard is a
ENWW | Solve product software problems 93 |