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HP P1102W Laser CE658A#BGJ manual You are unable to print from a third-party USB card

Models: P1102W Laser CE658A#BGJ

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Table 8-3Problems in Mac OS X (continued)

You are unable to print from a third-party USB card.

Cause	Solution

This error occurs when the software for USB products is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected.

Cause	Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X v10.4 or later.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

●Check that the product is turned on.

●Verify that the USB cable is connected correctly.

●Check that you are using the appropriate high-speed USB cable.

●Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

●Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a non-powered USB hub.

ENWW	Solve product software problems 93

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HP P1102W Laser CE658A#BGJ manual You are unable to print from a third-party USB card, Software troubleshooting

Contents

User Guide Page HP LaserJet Professional P1100 Printer series Trademark Credits Copyright and LicenseConventions used in this guide Iv Conventions used in this guide Table of contents Connect the product Paper and print mediaPrint tasks Manage and maintain the product Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information119 Product basics Product comparison Environmental featuresProduct features Front and left side view Product viewsProduct views Serial number and product number location Back view3HP LaserJet Professional P1100 Printer series Control-panel layoutEnww Software for Windows Supported printer-drivers for Windows Supported operating systems for WindowsPriority for print settings Print jobs Settings Change printer-driver settings for WindowsRemove software for Windows Use the uninstall utility to remove Windows softwareUse the Windows Control Panel to remove software Windows XP, Windows Server 2003, and Windows ServerEmbedded Web server Supported utilities wireless models onlyUse the product with Mac Software for Mac Priority for print settings for MacSupported operating systems for Macintosh Supported printer drivers for MacintoshChange the default settings for all Change printer-driver settings for MacintoshMac OS X Click Options & SuppliesSoftware for Mac computers Supported utilities for Mac wireless models onlyHP Printer Utility for Mac Embedded Web serverPrint with Mac Create and use printing presets in MacintoshResize documents or print on a custom paper size Print a coverPrint multiple pages on one sheet of paper in Macintosh Print on both sides duplexPrint on both sides manually Connect the product Supported network operating systems wireless models only HP Smart Install CD installationUSB connection Supported network protocols Network connection wireless models onlyClick the HP Smart Install tab Install the software for a product currently on the networkPerform a peer-to-peer ad-hoc wireless installation Turn off the product wireless unitAd-hoc network Use the Wireless Configuration utility Configure the network productRestore default wireless settings View or change network settingsIP address Link speed settingPaper and print media Understand paper and print media use Media type Special paper or print media guidelinesChange the print driver to match the media type and size 1Supported paper and print media sizes Supported paper sizesSupported paper types and tray capacity Tray or bin Paper type Specifications QuantitySupported paper and print media types Tray and bin capacityPaper orientation for loading trays Paper type How to load paperLoad paper trays Priority feed slotTray adjustment for short media base models only Print tasks Stop the current print job from the software program Cancel a print jobPrint with Windows Improve print quality with Windows Select the print resolutionCreate a custom printing quick set Select a page sizeAdd a watermark to a document with Windows Scale a document to fit page size with WindowsPrint on both sides duplex with Windows Manually print on both sides duplexClick the Print on both sides manually check box Create a booklet with WindowsSelect page orientation with Windows Print multiple pages per sheet with WindowsEnww Manage and maintain the product Print the information pages ConfigurationSupplies status DemoUse the HP Embedded Web Server wireless models only HP Embedded Web Server sectionsInformation tab HP Smart Install tab Settings tabNetworking tab LinksAuto-Off mode Economy settingsChange the Auto-Off delay time Enable EconoMode with WindowsCheck and order supplies Manage supplies and accessoriesRedistribute toner Replacement instructionsReplace the print cartridge Enww Enww Replace the pickup roller Enww Enww Replace the separation pad Enww Enww Clean the pickup roller Clean the productClick the Device Settings tab Clean the paper pathClean the print-cartridge area Enww Clean the exterior Product updatesEnww Solve problems Troubleshooting checklist Solve general problemsFactors that affect product performance Light status State of the product Action Interpret control-panel light patternsInterpret control-panel light patterns Wireless light is blinking Product is attempting to locate a Common causes of jams Clear jamsClear jams from the input tray Jam locationsEnww Enww Clear jams from the output areas Enww Clear jams from inside the product Solve repeated jams Change the jam recovery settingProblem Cause Solution Solve paper-handling problemsImage defect examples Solve image-quality problemsLight print or faded Toner specksVertical lines DropoutsGray background Toner smearVertical repetitive defects Loose tonerMisformed characters SkewCurl or wave Wrinkles or creasesToner scatter outline Moisture Optimize and improve image qualityChange print density Limit or reduce steam or vaporEnww Properties or Preferences Solve performance problemsSolve connectivity problems Solve direct-connect problemsSolve wireless problems Wireless connection is sometimes disabled Product cannot connect to the wireless networkSolve common Windows problems Solve product software problemsSolve common Macintosh problems Mac OS X v10.5 and v10.6 Library/Printers/PPDsPrint job was not sent to the product that you wanted Software troubleshooting Hardware troubleshootingYou are unable to print from a third-party USB card Enww Supplies and accessories Paper-handling accessories Order parts, accessories, and suppliesPart numbers Print cartridgesService and support Hewlett-Packard limited warranty statement Page Transfer End User License AgreementEnd User License Agreement Customer support Customer self-repair warranty serviceRepack the product Enww Specifications Physical specifications Specification HP LaserJet Professional P1100 Printer seriesOperating Storage Regulatory information FCC regulations Environmental product stewardship program Paper Return and recycling instructionsUnited States and Puerto Rico Non-U.S. returnsMaterial restrictions Declaration of conformity base models Radio Module Declaration of conformity wireless modelsLaser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaGS statement Germany Laser statement for FinlandSubstances Table China Additional statements for wireless products Korean statement Taiwan statement Accessories IndexCables Msds Recycling TCP/IP Page CE651-90926* *CE651-90926