Manuals / Brother / Computer Equipment / Fax Machine

Brother FAX 2600 11Troubleshooting and Routine Maintenance, From within Canada1-800-681-9838

Models: FAX 2600 MFC 4600

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11Troubleshooting and Routine Maintenance

Troubleshooting

Brother fax-back system

Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your FAX/MFC using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects.

USA:1-800-521-2846

From within Canada:1-800-681-9838

The Brother fax-back system number (USA only) has been preprogrammed on One Touch key 1.

Frequently Asked Questions (FAQs)

You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at:

h t t p : / / w w w . b r o t h e r . c o m

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada:1-514-685-2040

11 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother FAX 2600, MFC 4600 manual 11Troubleshooting and Routine Maintenance, From within Canada1-800-681-9838

Contents

Manual If You Need to Call Customer Service Frequently Asked Questions FAQs For Customer ServiceBrother Numbers Brother fax-back systemOrdering Accessories and Supplies DescriptionFor USA and Canada Compilation and Publication NoticeWhat to do if you think your Product is defective Location of store For Canada Only Sending Faxes Quick Reference GuideReceiving Faxes Telephone Operation Storing NumbersMaking Copies Table of Contents Setup Receive Initial SetupOn-Screen Programming Setup Send Remote Fax Options Auto Dial Numbers and Dialing OptionsPrinting Reports Troubleshooting and Routine Maintenance 11-1 Making Copies 10-1Glossary Index Remote Retrieval Access Card SpecificationsImportant Information Using This Manual Test Sheet Procedures For USA Only1Introduction Finding InformationFAX 2600 Control Panel Overview When you press these keys Programming keysDialing and Telephone keys Fax keysMFC 4600 Control Panel Overview Scanner key Printer keyAbout Fax Machines ECM Error Correction ModeFax Tones and Handshake Packing List 2Assembly and ConnectionsMake sure you have the following items No ! no ! no Choosing a LocationAssembly Installing the Drum Unit Assembly With Toner CartridgeS S E M B L Y a N D C O N N E C T I O N S Setting Up the FAX/MFC Loading Paper Acceptable Paper Paper Type Paper SizePaper Capacity in Feeder Manual Feed SlotCut Sheet Envelopes Loading One Sheet of PaperSequence Connecting an External Telephone Answering Device TADConnections Connecting an External Telephone Special Line ConsiderationsRecording Outgoing Message on External TAD Roll Over Phone LinesConverting Telephone Wall Outlets Two-Line Phone SystemTriplex Adapter Multi-Line Connections PBX Custom Features on a Single Line If you are installing the FAX/MFC to work with a PBXFunction Mode 3On-Screen ProgrammingUser-Friendly Programming Do You Have a FAX or MFC?Function Selection Table Alternating DisplaysFax Functions Auto LetterSetup Send StandardSET Auto Dial Printer Functions For MFC 4600 Only Print Options4Initial Setup Setting Date and TimeSetting Station ID Getting StartedDIALINGTONE? Select & SET Setting Tone/Pulse Dialing For Canada OnlyEntering Text Special characters and symbols Inserting spacesMaking corrections Repeating lettersSetting Beeper Volume Setting the Handset VolumeVolume Amplify OFF Volume Amplify ON-TEMPORARYSetting the Speaker Volume Setting the Ring VolumeSetting Volume Amplify Memory StorageDelayed Timer Sleep ModeEnter & SET Select Receive Mode 5Setup ReceiveBasic Receiving Operations To select or change your Receive Mode Setting Ring DelayFAX only FAX/TEL Tadanswer Mach Manual Easy Receive Setting F/T Ring TimeRing TIME20 SEC Reduction Printing a Reduced Incoming DocumentRecommended Reductions Setting Paper Size Setting the Print DensityToner Save Paper Change Reduction 1.YES 2.NOFor FAX/TEL Mode Only Advanced Receiving OperationsOperation from Extension Telephone or External Telephone Changing Remote CodesSetting Up Sequential Polling Receive Setting Up Polling ReceivePolling Canceling a Scheduled Job Printing a Fax in MemoryTelephone Services Distinctive RingRing Pattern Rings Viewing Caller ID List Caller IDPrinting Caller ID List Call Waiting Caller ID 6Setup Send Sending Faxes Using Multiple SettingsUsing the ADF Automatic Document Feeder Before You BeginDual Access Manual and Automatic Fax RedialReal Time Transmission Checking the Jobs StatusReal Time TX Realtime TXON?Canceling Jobs While Scanning the Original Canceling Jobs in MemoryBasic Sending Operations Composing Electronic CoverCoverpg Setup User DefinedComposing Your Own Comments Coverpage MSGAlways Send Cover Using a Printed CoverCOVERPAGEOFF? Resolution Overseas ModeCall Reserveoff Print Sample Call Back MessageCall BACKOFF? Delayed Fax DOC 2.MEMORYEnter FAX no Press Start KEY 01STANDARD Select - & SETInterrupting Delayed Fax and Polled Transmit Jobs Polled TXOFF?DOC Memory Insert OriginalStoring Numbers for Easy Dialing 7Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers Storing Speed Dial Numbers Changing One Touch and Speed Dial NumbersSPEED-DIAL? # Enter & SET NameSelect ONE-TOUCH Setup Groupgo Enter & SET Setting Up Groups for BroadcastingName Enter & SET Manual Dialing Dialing OptionsOne Touch Dialing Speed Dialing Dialing Access Codes and Credit Card NumbersHook Broadcasting Press BroadcastPage 8Remote Fax Options Fax Forwarding/PagingProgramming a Fax Forwarding Number FWD# Enter & SETProgramming Paging Number Setting Fax StorageFor example, 1 8 0 0 5 5 5 1 2 3 4 # # Using Remote Retrieval Access Code Changing Remote Retrieval Access CodeRemote Retrieval Remote Commands Change Receive ModeRetrieve a fax Check the Receiving StatusRetrieving Fax Messages E M O T E F a X O P T I O N S 9Printing Reports Fax Settings and ActivityTo Print a Report Activity Report Interval Transmission Verification Xmit ReportINTERVAL? 10Making Copies Using the FAX/MFC as a CopierMaking a Single Copy Making Multiple Copies Sorting Multiple CopiesEnlarging and Reducing Copies Press Enlarge/Reduce11Troubleshooting and Routine Maintenance TroubleshootingFrom within Canada1-800-681-9838 From within Canada1-514-685-2040Error Messages Please WaitCover Open Not Registered FAX/MFCSET Cartridge HOT Paper is Jammed in the Multi-purpose Sheet Feeder Paper is Jammed near the Drum Unit or in the Fuser UnitIf You Are Having Difficulty with Your FAX/MFC Printing and Receiving FaxesWithin Canada or 1-514-685-6464 from within MontrealPhone Line or Connections Sending FaxesHandling Incoming Calls General Printing Difficulties Setup Printing Difficulties Paper Handling DifficultiesCopy Quality Difficulties Print Quality DifficultiesWhite Stripes or Faint lmages White SpotsWhite Example of RegularMarking BlurredPacking and Shipping the FAX/MFC Troubleshooting a N D R O U T I N E M a I N T E N a N C E 11 Routine Maintenance Cleaning the Document ScannerCleaning the Printer Open the top cover Remove the drum unit assemblyCleaning the Drum Unit How to Replace the Toner Cartridge Replacing the Toner CartridgeLever on the toner Old Toner Cartridge New Toner Aluminum Bag Machine and close Top cover Replacing the Drum Unit Cartridge, Do not remove the clear plastic starter sheet From within Montreal 1-514-685-6464voice 12Important Information Standard Telephone and FCC NoticesFDA Regulations Laser Safety For 110-120V Models OnlyManufactured Industry Canada Compliance Statement For Canada Only Important-About the Interface Cable For MFC 4600 Only12 4 I M P O R T a N T I N F O R M a T I O N Energy Star Compliance Statement Trademarks SSpecifications FaxPrinter For MFC 4600 Only Electrical and EnvironmentGlossary L O S S a R Y O S S a R Y L O S S a R Y O S S a R Y Index D E FAX only 5-1 FAX/TEL 5-1 Manual D E N D E Remote Retrieval Access Card Remote Retrieval Access CardChanging Remote Retrieval Access Code Equipment Attachment Limitations Visit us on the World Wide Web