If You Are Having Difficulty with Your FAX/MFC | Brother MFC 4600

If You Are Having Difficulty with Your FAX/MFC

If you think there is a problem with your FAX/MFC, make a copy first. If the copy looks good, the problem is probably not your FAX/MFC. Check the table below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Printing and Receiving Faxes

Condensed print and	If your copy looks good, you probably had a bad
horizontal streaks; top	connection, with static or interference on the phone
and bottom of sentences	line. If the copy looks bad, clean the scanner area.
are cut off.	If there is still a problem, call Brother Customer
	Service at:
	1-800-284-4329 (USA) or 1-800-853-6660 (from
	within Canada) or 1-514-685-6464 (from within
	Montreal).

Vertical streaks; black	Sometimes you may see vertical streaks/black lines
lines appear on the faxes	on the faxes you receive. Either your FAX/MFC’s
you receive.	primary corona wire for printing may be dirty, or
	the sending party’s fax scanner may be dirty. Clean
	your primary corona wire (see page 11-19), or ask
	the sender to make a copy to see if the problem is
	with the sending machine.
	Try receiving from another fax machine.
	If the problem continues, call Brother Customer
	Service at:
	1-800-284-4329 (USA) or 1-800-853-6660 (from
	within Canada) or 1-514-685-6464 (from within
	Montreal).

The FAX/MFC “hears”	If your FAX/MFC is set to Easy Receive ON, and
voice as CNG tone.	it answers voice calls by trying to receive a fax, try
	turning Easy Receive to OFF.

Horizontal streaks; lines	You may get a fax with horizontal streaks or with
are missing.	missing lines. Usually this is caused by a poor
	telephone connection. Ask the other party to send
	the fax again.

Received faxes appear	If the received data is divided and printed on 2
as split or blank pages.	pages or if you get an additional blank page, your
	Paper Size setting may not be correct for the paper
	you are using (see page 5-5). If you are using the
	fixed reduction feature, check to see if the
	reduction ratio is suitable for the real paper. (See
	page 5-4to 5-5)

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 11 - 8

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Brother MFC 4600, FAX 2600 manual If You Are Having Difficulty with Your FAX/MFC, Printing and Receiving Faxes, Montreal

Contents

Manual If You Need to Call Customer Service Brother fax-back system Frequently Asked Questions FAQsFor Customer Service Brother Numbers Description Ordering Accessories and Supplies Compilation and Publication Notice For USA and Canada What to do if you think your Product is defective Location of store For Canada Only Receiving Faxes Quick Reference GuideSending Faxes Making Copies Storing NumbersTelephone Operation Table of Contents On-Screen Programming Initial SetupSetup Receive Setup Send Printing Reports Auto Dial Numbers and Dialing OptionsRemote Fax Options Making Copies 10-1 Troubleshooting and Routine Maintenance 11-1 Important Information SpecificationsGlossary Index Remote Retrieval Access Card Finding Information Using This ManualTest Sheet Procedures For USA Only 1Introduction FAX 2600 Control Panel Overview Fax keys When you press these keysProgramming keys Dialing and Telephone keys MFC 4600 Control Panel Overview Printer key Scanner key Fax Tones and Handshake ECM Error Correction ModeAbout Fax Machines Make sure you have the following items 2Assembly and ConnectionsPacking List Choosing a Location No ! no ! no Installing the Drum Unit Assembly With Toner Cartridge Assembly S S E M B L Y a N D C O N N E C T I O N S Setting Up the FAX/MFC Loading Paper Paper Type Paper Size Acceptable Paper Loading One Sheet of Paper Paper Capacity in FeederManual Feed Slot Cut Sheet Envelopes Connections Connecting an External Telephone Answering Device TADSequence Roll Over Phone Lines Connecting an External TelephoneSpecial Line Considerations Recording Outgoing Message on External TAD Triplex Adapter Two-Line Phone SystemConverting Telephone Wall Outlets Multi-Line Connections PBX If you are installing the FAX/MFC to work with a PBX Custom Features on a Single Line Do You Have a FAX or MFC? Function Mode3On-Screen Programming User-Friendly Programming Fax Functions Alternating DisplaysFunction Selection Table Letter Auto Standard Setup Send SET Auto Dial Print Options Printer Functions For MFC 4600 Only Getting Started 4Initial SetupSetting Date and Time Setting Station ID Entering Text Setting Tone/Pulse Dialing For Canada OnlyDIALINGTONE? Select & SET Repeating letters Special characters and symbolsInserting spaces Making corrections Volume Amplify ON-TEMPORARY Setting Beeper VolumeSetting the Handset Volume Volume Amplify OFF Memory Storage Setting the Speaker VolumeSetting the Ring Volume Setting Volume Amplify Enter & SET Sleep ModeDelayed Timer Basic Receiving Operations 5Setup ReceiveSelect Receive Mode FAX only FAX/TEL Tadanswer Mach Manual Setting Ring DelayTo select or change your Receive Mode Ring TIME20 SEC Setting F/T Ring TimeEasy Receive Recommended Reductions Printing a Reduced Incoming DocumentReduction Paper Change Reduction 1.YES 2.NO Setting Paper SizeSetting the Print Density Toner Save Changing Remote Codes For FAX/TEL Mode OnlyAdvanced Receiving Operations Operation from Extension Telephone or External Telephone Polling Setting Up Polling ReceiveSetting Up Sequential Polling Receive Printing a Fax in Memory Canceling a Scheduled Job Distinctive Ring Telephone Services Ring Pattern Rings Printing Caller ID List Caller IDViewing Caller ID List Call Waiting Caller ID Before You Begin 6Setup SendSending Faxes Using Multiple Settings Using the ADF Automatic Document Feeder Manual and Automatic Fax Redial Dual Access Realtime TXON? Real Time TransmissionChecking the Jobs Status Real Time TX Composing Electronic Cover Canceling Jobs While Scanning the OriginalCanceling Jobs in Memory Basic Sending Operations Coverpage MSG Coverpg SetupUser Defined Composing Your Own Comments COVERPAGEOFF? Using a Printed CoverAlways Send Cover Overseas Mode Resolution Call BACKOFF? Print Sample Call Back MessageCall Reserveoff 01STANDARD Select - & SET Delayed FaxDOC 2.MEMORY Enter FAX no Press Start KEY Insert Original Interrupting Delayed Fax and Polled Transmit JobsPolled TXOFF? DOC Memory Storing One Touch Dial Numbers 7Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Enter & SET Name Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers SPEED-DIAL? # Name Enter & SET Setting Up Groups for BroadcastingSelect ONE-TOUCH Setup Groupgo Enter & SET One Touch Dialing Dialing OptionsManual Dialing Hook Dialing Access Codes and Credit Card NumbersSpeed Dialing Press Broadcast BroadcastingPage FWD# Enter & SET 8Remote Fax OptionsFax Forwarding/Paging Programming a Fax Forwarding Number For example, 1 8 0 0 5 5 5 1 2 3 4 # # Setting Fax StorageProgramming Paging Number Remote Retrieval Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Check the Receiving Status Remote CommandsChange Receive Mode Retrieve a fax Retrieving Fax Messages E M O T E F a X O P T I O N S To Print a Report Fax Settings and Activity9Printing Reports INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Making a Single Copy Using the FAX/MFC as a Copier10Making Copies Sorting Multiple Copies Making Multiple Copies Press Enlarge/Reduce Enlarging and Reducing Copies From within Canada1-514-685-2040 11Troubleshooting and Routine MaintenanceTroubleshooting From within Canada1-800-681-9838 Please Wait Error Messages Cover Open FAX/MFC Not Registered SET Cartridge HOT Paper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet Feeder Montreal If You Are Having Difficulty with Your FAX/MFCPrinting and Receiving Faxes Within Canada or 1-514-685-6464 from within Sending Faxes Phone Line or Connections Handling Incoming Calls General Printing Difficulties Paper Handling Difficulties Setup Printing Difficulties White Spots Copy Quality DifficultiesPrint Quality Difficulties White Stripes or Faint lmages Blurred WhiteExample of Regular Marking Packing and Shipping the FAX/MFC Troubleshooting a N D R O U T I N E M a I N T E N a N C E 11 Cleaning the Document Scanner Routine Maintenance Open the top cover Remove the drum unit assembly Cleaning the Printer Cleaning the Drum Unit Replacing the Toner Cartridge How to Replace the Toner Cartridge Lever on the toner Old Toner Cartridge New Toner Aluminum Bag Machine and close Top cover Replacing the Drum Unit Cartridge, Do not remove the clear plastic starter sheet From within Montreal 1-514-685-6464voice Standard Telephone and FCC Notices 12Important Information Manufactured Laser Safety For 110-120V Models OnlyFDA Regulations Important-About the Interface Cable For MFC 4600 Only Industry Canada Compliance Statement For Canada Only 12 4 I M P O R T a N T I N F O R M a T I O N Energy Star Compliance Statement Trademarks Fax SSpecifications Electrical and Environment Printer For MFC 4600 Only Glossary L O S S a R Y O S S a R Y L O S S a R Y O S S a R Y Index D E FAX only 5-1 FAX/TEL 5-1 Manual D E N D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Equipment Attachment Limitations Visit us on the World Wide Web