Error Messages

You may occasionally encounter a difficulty with your FAX/MFC or telephone line. If this happens, your FAX/MFC often identifies the problem and displays an error message. The list below explains the most common error messages.

You can correct most problems yourself.

If you need additional help, call the Brother Fax-Back System at

USA:

1-800-521-2846

 

From within Canada:1-800-681-9838

 

 

 

 

ERROR MESSAGE

CAUSE

ACTION

CHANGE DRUM

The drum unit is near the

Use the drum unit until

SOON

end of its life.

you have a print quality

 

 

problem, then replace the

 

 

drum unit with a new one.

 

 

 

CHECK PAPER

The FAX/MFC is out of

Refill the paper or

PRESS START

paper or paper is not

remove the paper and

KEY

properly loaded in the

load it again and then

 

multi-purpose sheet feeder.

press Start.

 

 

 

CHECK PAPER

Your Paper Size setting

When you see this error,

SIZE

may not be set correctly

the reduction ratio

 

for the paper you are

automatically will be

 

using (see page 5-5).

changed to Auto if you

 

 

used a fixed reduction

 

 

ratio (see page 5-4to 5-5).

 

 

 

COMM. ERROR

A poor quality phone

Try the call again.

 

line caused

 

 

communications error.

 

 

 

 

CONNECTION

You tried to poll a fax

Verify the other party’s

FAIL

machine that is not in

polling setup.

 

Polled Waiting mode.

 

 

 

 

COOLING DOWN

The temperature of the

You must wait and allow

PLEASE WAIT

drum unit or toner

the FAX/MFC to resume

 

cartridge is too hot.

printing when it is ready.

 

The FAX/MFC will

 

 

pause its current print job

 

 

and go into cooling down

 

 

mode. During the

 

 

cooling down mode, you

 

 

will hear the cooling fan

 

 

running while the

 

 

display on the

 

 

FAX/MFC shows

 

 

COOLING DOWN and

 

 

PLEASE WAIT.

 

 

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 11 - 2

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Brother MFC 4600, FAX 2600 manual Error Messages, Please Wait