Error Messages
You may occasionally encounter a difficulty with your FAX/MFC or telephone line. If this happens, your FAX/MFC often identifies the problem and displays an error message. The list below explains the most common error messages.
You can correct most problems yourself.
If you need additional help, call the Brother
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ERROR MESSAGE | CAUSE | ACTION |
CHANGE DRUM | The drum unit is near the | Use the drum unit until |
SOON | end of its life. | you have a print quality |
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| problem, then replace the |
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| drum unit with a new one. |
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CHECK PAPER | The FAX/MFC is out of | Refill the paper or |
PRESS START | paper or paper is not | remove the paper and |
KEY | properly loaded in the | load it again and then |
| press Start. | |
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CHECK PAPER | Your Paper Size setting | When you see this error, |
SIZE | may not be set correctly | the reduction ratio |
| for the paper you are | automatically will be |
| using (see page | changed to Auto if you |
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| used a fixed reduction |
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| ratio (see page |
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COMM. ERROR | A poor quality phone | Try the call again. |
| line caused |
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| communications error. |
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CONNECTION | You tried to poll a fax | Verify the other party’s |
FAIL | machine that is not in | polling setup. |
| Polled Waiting mode. |
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COOLING DOWN | The temperature of the | You must wait and allow |
PLEASE WAIT | drum unit or toner | the FAX/MFC to resume |
| cartridge is too hot. | printing when it is ready. |
| The FAX/MFC will |
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| pause its current print job |
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| and go into cooling down |
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| mode. During the |
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| cooling down mode, you |
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| will hear the cooling fan |
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| running while the |
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| display on the |
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| FAX/MFC shows |
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| COOLING DOWN and |
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| PLEASE WAIT. |
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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 11 - 2