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DIFFICULTY
SUGGESTIONS
Phone Line or Connections
Dialing does not work. | Check for a dial tone. Change TONE/PULSE |
| setting (See Setting Tone/Pulse Dialing (For Canada |
| Only), page |
| and make sure the curled handset cord is not in the |
| EXT jack. Check power cord connection. Send a |
| manual fax by pressing Hook— |
| the handset, and dialing the number. Wait to hear |
| the fax receiving tones before pressing Start. |
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The FAX/MFC does not | Make sure the FAX/MFC is in the correct receiving |
answer when called. | mode for your setup (either FAX, FAX/TEL or |
| TAD). Check for dial tone. If possible, call your |
| FAX/MFC to hear it answer. If there is still no |
| answer, check the telephone line cord connection. |
| Connect a standard telephone handset to the FAX/ |
| MFC telephone jack. If there is no ringing when |
| you call your FAX/MFC, call your Telephone |
| Company to check the line. |
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There is no dial tone on | Press Hook— |
the handset. | no dial tone, check telephone line cord connections |
| at the |
| FAX/MFC and wall jack. Check that the handset |
| curled cord is connected to the FAX/MFC’s |
| handset jack. Test the jack with another single line |
| telephone. If no dial tone on the wall outlet, call |
| your Telephone Company. |
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| Sending Faxes |
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Transmitting quality is | Try changing your resolution to FINE or |
poor. | SUPERFINE (See Resolution, page |
| copy to verify the FAX/MFC’s scanner operation. |
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Transmission | There is probably temporary noise or static on the |
verification report prints | phone line. Try sending the fax again. If the |
“Results:NG”. | problem continues, call the Telephone Company to |
| check your phone line. |
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The receiving party says | Sometimes the resolution mode you chose when you |
the picture is not clear. | sent your fax may not have been appropriate. Send the |
| fax again, but try using the FINE or SUPERFINE |
| mode. Also, your FAX/MFC’s scanner may be dirty, |
| so try cleaning it. (See page |
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The receiving party says | Your FAX/MFC’s scanner may be dirty or the |
vertical streaks appear | receiving party’s print head may be dirty. Clean |
on the faxes they | your scanner (see page |
receive. | check if the problem was caused by your machine. |
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11 - 9 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E